CX are reading from the same playbook. It's uncanny how the two airlines are following a similar path. I will soon be going thru the CX resignation process. The attitude is almost as if they want experienced crew to leave. I've been racking my brain trying to work out why. I can only come up with:
Replace them with someone cheaper
Playing 'tough guy'/if you don't like it leave/'grey wall' psychology
Incompetence
Denial of any problem
Probably a melange of all the above. At the moment I shake my head in wonder. But soon, I won't care less.