Well said shep69.
They're so used to lying and chicanery that it's their (not so) new baseline. They're unable to negotiate in good faith - they need counseling and therapy to recondition themselves to be honest and forthright.
The irony of this impasse is that they've made otherwise compliant and cooperative employees change our "DNA" as well, and even if/when cc ends, many of us will never answer a 2747 call unless compelled to, or click on an OCN. Ever.
Well done, Swires - you've really screwed it up this time.