Cirrus, do you mean that the SAP software doesn't work, or the implementation of the software hasn't worked: I get the impression it's the latter...
I'd be surprised if it were the former bearing in mind the SAP standards and the amount of time (and money) that was spent on its implementation.
Many firms seem to have difficulty in the migration to a SAP environment - not just BA - so I'm not surprised that we keep reading reports of productivity declining since it went in. The question is what can be done about it - because there's absolutely no way SAP / EWS is going to stop now.
Answers on a postcard?