So, 15-20 years BEFORE becoming a captain. Dealing with CX management rubbish, and constant cuts to your pay and benefits. Wow, that sounds like a GREAT career decision. Don't worry cxorcist, most people aren't even turning up for the interviews anymore. Additionally, just spoke to a DEFO, and he told me he's leaving next month as he can't stand anything about CX, it's culture and certainly not its management.