Originally Posted by
Skipness One Echo
Some of the ancient 763s are in a bad way in terms of cleanliness and furnishing as cost cutting is now in BA’s DNA. It’s a Walsh/Cruz mantra, and works well so long as you know what’s excessive cost and what is BAU.
That's nothing new. I remember attending meetings 40-odd years ago to discuss the tatty state (both external and internal) of the fleet.
In those days (maybe still) BA had a wonderfully-named "Aircraft Appearance Manager", though sadly nobody thought to equip the unfortunate individual with the required magic wand.