Where has Qf's money gone?
Consulting, outsourcing and bonuses perhaps, they shut down Customer Care, so a department goes and no doubt someone gets a bonus for reducing costs.
Reservations move to South Africa, when there's a flight change they send a text message advising the pax to call back, the wait time can be in excess of 3 hours and in the meantime some pax have left home to catch the flight that may have been canceled but that's OK, as reservations has 'attempted' to make contact with you.
What a joke, maybe senior management should be outsourced.