As I've said previously, and tried to seduce various Flt OPs dept's with, we are the insurance policy; both for the pax & the company. When it is required everyone expects it to pay out: no quibbles, no exclusion clauses, no small print. Reliability has reduced the risks, but it'll never be 100% risk free. Mother nature & gravity are not in your corner.
Imagine being in a hotel fire and the sprinkler system didn't work as advertised. The whole lot went up in flames and down in ashes. People died and the building was dust. Anyone would play merry hell with the sprinkler designers and maintenance guys. It would NOT be a bad luck day.
There was a catastrophic fire recently, in a tall public building, and everyone asked why the sprinkler system had not worked? Because it had not even been fitted as per regs!
Similar to, "the pilots were not trained to handle that unforeseen event. The skills had not been fitted."
