PPRuNe Forums - View Single Post - Airlines investigated over claims they deliberately split up groups then charge for a
Old 12th Feb 2018, 11:09
  #46 (permalink)  
Andy_S
 
Join Date: Jan 2001
Location: Clarty Waters, UK
Age: 58
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Originally Posted by ExXB
But what about fees for more legroom, or for 1 piece of luggage, or ...?
But the issue is deliberately splitting parties up and then charging them to be re-united.

I can see the logic where there’s a tangible cost in labour or materials which can be, in whole or in part, deducted from the cost of the ticket. Want a meal – then pay extra for it. Want a suitcase checked – then pay extra for it…….. I can also accept that some passengers are happy to pay a bit extra for ‘premium’ treatment – extra legroom, priority boarding etc; at least they have the choice not to do so.

But I simply can’t see that there’s any cost to the airline in allocating seating in such a way that passengers travelling on the same booking are seated together. Which leads to the conclusion that they are deliberately inconveniencing their customers just so they can charge them to put things right.
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