Airlines investigated over claims they deliberately split up groups then charge for a
Paxing All Over The World
Thread Starter
Airlines investigated over claims they deliberately split up groups then charge for a
CAA lumbers into 'action'.
Airlines investigated over claims they deliberately split up groups then charge for allocated seats | The Independent
What's the betting they find nothing and do not need to take any action? After all, are the carriers going to show them the detailed code of their booking and seat allocating systems?
Airlines investigated over claims they deliberately split up groups then charge for allocated seats | The Independent
What's the betting they find nothing and do not need to take any action? After all, are the carriers going to show them the detailed code of their booking and seat allocating systems?
Join Date: May 2009
Location: Confoederatio Helvetica
Age: 68
Posts: 2,847
Likes: 0
Received 0 Likes
on
0 Posts
And even if they do find that the airlines are doing this, or just randomly assigning seats regardless of being booked on same PNR, have they actually broken the law?
It's called unselling and lots of businesses do it. Some are just better at it than others.
How about going after the car rental firms for selling you insurance you don't actually need?
It's called unselling and lots of businesses do it. Some are just better at it than others.
How about going after the car rental firms for selling you insurance you don't actually need?
I think you may find that the CAA have a fair amount of clout in this case, regardless of what the law may or may not say.
"Airline seating practices are clearly causing some confusion for consumers. Airlines are within their rights to charge for allocated seats, but if they do so it must be done in a fair, transparent way.
Our research shows that some consumers are paying to sit together when, in fact, they might not need to."
"Airline seating practices are clearly causing some confusion for consumers. Airlines are within their rights to charge for allocated seats, but if they do so it must be done in a fair, transparent way.
Our research shows that some consumers are paying to sit together when, in fact, they might not need to."
Last edited by DaveReidUK; 4th Feb 2018 at 17:39. Reason: typo
Join Date: Jun 2000
Location: last time I looked I was still here.
Posts: 4,507
Likes: 0
Received 0 Likes
on
0 Posts
Oh Dear. There are too many people who forget they are customers and expect decent treatment; and that airlines are in the customer service industry and not the customer fleecing industry. I also think allowing all this low level customer service attitude to have developed over the past 15 years is a UK thing. It is where the rot started and sadly it has polluted the rest of Europe. Pax have been punch drunked into accepting it all as the norm. Any kind of fight back is most welcome, then we can get back to the standards of where we should be. And before anyone starts shouting low prices will rise, well let them; but they won't. If pax figures drop off prices will be adjusted. Pax are becoming wiser and shop around for the best value bottom line total price. It is becoming easier to find more pleasant affordable alternatives to the fleecers.
Pax dignity needs to be taken back soon.
Pax dignity needs to be taken back soon.
Paxing All Over The World
Thread Starter
The key aspect is families travelling with children/teenagers who are entitled to sit together for obvious reasons.
Indeed. Several years ago, when booking your own flight online was in its infancy for the masses, and the idea of choosing a seat online was barely heard of, I booked five tickets for me and my family. Two of the three children were under 11 and booked as such.
When we got the departure airport, we discovered that we were seated all over the plane, with no-one near each other. After much loud complaining, especially along the lines of 'my six year old daughter is sitting with a parent or we will shout even louder' it got sorted. But not a pleasant experience at the time and a lesson learnt.
When we got the departure airport, we discovered that we were seated all over the plane, with no-one near each other. After much loud complaining, especially along the lines of 'my six year old daughter is sitting with a parent or we will shout even louder' it got sorted. But not a pleasant experience at the time and a lesson learnt.
If not paying for a seat I’ve found you are more likely to end up in a middle seat towards the back. If with an airline doing connecting flights with a tight transfer, you are likely to get a seat towards the front on the first leg.
It can be worth paying if you’re going to a small airport and want to be in front at immigration, also better quality passengers tend to be the ones paying more to sit up front
Which could be worth considering as well.
It can be worth paying if you’re going to a small airport and want to be in front at immigration, also better quality passengers tend to be the ones paying more to sit up front
Which could be worth considering as well.
I've seen reports in press of children being seperated from their parents in aircraft. Surely there must be rules on this ?
I recall years ago, being on a flight where this happened - child of 6 or so split from parents. Father was an ex-mil pilot, complained this was a safety issue (in case of evacuation) and demanded that his complaint be recorded in aircraft safety log (or something similar, can't remember exact details). In any case, cabin crew backed down and reunited parent and child.
I recall years ago, being on a flight where this happened - child of 6 or so split from parents. Father was an ex-mil pilot, complained this was a safety issue (in case of evacuation) and demanded that his complaint be recorded in aircraft safety log (or something similar, can't remember exact details). In any case, cabin crew backed down and reunited parent and child.
Join Date: Jun 1999
Location: world
Posts: 3,424
Likes: 0
Received 0 Likes
on
0 Posts
What beats me is that if RYR say that they only charge €2 per pax per seat, why not just incorporate it in the basic published fare and be done with it?! This low cost sickness of charging extra for every separate aspect of the flight has now got way out of hand.
You're entitled to what you pay for and nothing more.
All that is happening is the snowflakes dont want to pay the fee, arrive knowing they will statistically not be sitting together and then kick off about how unfair it is.
If they want to sit together, or have a specific need to sit together, then they pay. Its that simple.
People will use other carriers over a £2 difference.
As usual, people want things at a rock bottom price but are trying to wriggle out of consequences of that choice.
If its only £2 then why not pay it and have peace of ind - but no, instead they 'save' £2 and then whine about the direct consequences they knew about when they chose to save £2.
Paxing All Over The World
Thread Starter
Quote:
Originally Posted by PAXboy
The key aspect is families travelling with children/teenagers who are entitled to sit together for obvious reasons.
GrahamO
I do not have children but, based on previous discussions on this topic in this forum, I understand that the CAA had mandated this. I might be wrong. I don't know many parents who would willingly let their children sit next to stangers. I understand that some are not prepared to pay for the certainty and then moan about it.
However, LCCs have always stressed the cost and so, after 30 years, that's what folks look for. The question here is: Do the carriers now deliberately split families - on the same booking - in order to coerce them into paying for reservations, no matter if it is a low price?
Originally Posted by PAXboy
The key aspect is families travelling with children/teenagers who are entitled to sit together for obvious reasons.
GrahamO
Wow, the self-entitlement is strong with this one.
However, LCCs have always stressed the cost and so, after 30 years, that's what folks look for. The question here is: Do the carriers now deliberately split families - on the same booking - in order to coerce them into paying for reservations, no matter if it is a low price?
What about when you can't select seats?
On a separate but associated note, how can I book seats together when my ticket has been booked by a travel agent in association with a cruise? I can access the booking to add passport information, contact details etc but I can't see baggage allowance, reserve seats or upgrade. Flights are with BA.
In this case I will be mightily p***ed off if I get to the 24 hour checkin window and we don't have the option of seats together.
In this case I will be mightily p***ed off if I get to the 24 hour checkin window and we don't have the option of seats together.
There is a real and almost certainly well founded suspicion that some airlines are deliberately separating passengers travelling as a group in order to gouge them for a bit more cash.
If the airlines are using algorithms to assign seating, how difficult can it be to adapt those to keep travellers on the same PNR together?
Back in 2010 we (my family and I) flew British Midland(?) to Cairo. I have two daughters who at the time would have bee 12 and 13. When we booked we specified that the girls must sit with one of us - we knew it was an A321 and so only 3 people could sit together. They assured us that this was no problem and the bookings had been flagged accordingly. When we came to do the on-line check-in malarky we couldn't even find two seats together, let alone three, so we phoned and asked them to check - they found the promise and gave us three adjacent checked-in seats and another elsewhere. When we arrived at the gate they told us the seats had been reassigned (yeah, right!) and each of my daughters was sitting next to male strangers.
The gate didn't give a flying dingo's kidney about what we had been promised, so I asked to have the captain's written confirmation that he accepted personal responsibility for any harm my daughters came to. I was obviously told to take a hike. So I called the airport police and explained the situation, saying that I felt the airline were not exercising their duties of care towards my children. Airport policeman agreed, and asked for the captain to be called to the gate. He put it to him straight - he was personally responsible, and if he refused to sign a statement to that effect then he would be interviewed under caution, or he could choose to address the problem by allowing my wife and daughters to sit together on the same row.
The captain said that he had not been told of the problem (I believed him) and OF COURSE young girls should not be required to sit between strangers on his aeroplane. As if by magic there was suddenly a free row of seats, with a free isle seat ion the other side.
So if you find yourself in this position the solution is pretty simple. The aircrew on here are always banging on about how the Captain has absolute authority over his/her aeroplane, so you just have to make it clear that with absolute authority goes absolute responsibility. So if your daughter suffers unwanted touching or or worse then the Captain will be a co-defendant in the subsequent criminal prosecution for sexual assault. The captain has absolute responsibility, and so if any crime is commited on his/her aeroplane the Captain should go to jail with the other criminals.
Fair enough?
Join Date: May 2009
Location: Confoederatio Helvetica
Age: 68
Posts: 2,847
Likes: 0
Received 0 Likes
on
0 Posts
From the OP’s link:
Well that has sorted that.
The investigation doesn’t cover families with younger children, for whom there are specific safety rules.