Originally Posted by
HEATHROW DIRECTOR
Plexus - you should have taken immediate action like ringing the police if you didn't have any ATC numbers. Who/what is "MRO AOG" ?
Maintenance, Repair, Operations (i.e. the engineering support teams), and
Aircraft On Ground (i.e. an aircraft with a serious enough problem to ground it, obviously a big priority for the MRO team!)