Oh Dear. There are too many people who forget they are customers and expect decent treatment; and that airlines are in the customer service industry and not the customer fleecing industry. I also think allowing all this low level customer service attitude to have developed over the past 15 years is a UK thing. It is where the rot started and sadly it has polluted the rest of Europe. Pax have been punch drunked into accepting it all as the norm. Any kind of fight back is most welcome, then we can get back to the standards of where we should be. And before anyone starts shouting low prices will rise, well let them; but they won't. If pax figures drop off prices will be adjusted. Pax are becoming wiser and shop around for the best value bottom line total price. It is becoming easier to find more pleasant affordable alternatives to the fleecers.
Pax dignity needs to be taken back soon.