Once again a large corporate has forgotten that - in the era of mobile phone cameras and social media - saving a bit of money can have huge consequences.
Passenger's £900 case damaged – but airline refuses compensation
Reader books BA flight, ends up on Vueling and bag ‘looks like someone had taken an axe to it’
https://www.theguardian.com/money/20...on-ba-vueling?
As they appear to have ignored agreed rules, this could turn into their very own United Breaks Guitars.