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Old 9th Jan 2018, 18:32
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Lyneham Lad
 
Join Date: Jul 2002
Location: Under a recently defunct flight path.
Age: 77
Posts: 1,375
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Originally Posted by NRU74
Similar problem with TalkTalk in November. Plenty of bars showing but unable to connect either by the ethernet cable or wirelessly.
They said it was my Router, which was an old version of theirs. They sent me a new Router straightaway - same problem though.
The OpenReach man came three days later and said it was an ‘Authentication Issue’ whatever that means. He fixed it and it works OK and they did have the good grace to credit me a tenner for the loss of service.
I know TalkTalk are usually the absolute pits when anything goes wrong but they didn’t do badly this time.
Any idea what the OpenReach chap did? Was the fix carried out on something within your property or externally?
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