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Internet Connection Oddity

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Old 9th Jan 2018, 10:39
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Internet Connection Oddity

We connect to the internet via broadband connection (TalkTalk in our case) with the usual domestic wi-fi set up. This morning our laptop, PC, iPhone & iPads all lost access to the internet (not exactly unknown) and I was about to reboot the router when I realised that my Roberts radio was still happily playing music - via Internet radio! (The devices that had lost internet access were all still connected to the router and yes, when I hit the reboot button on the router, the music stopped).

An anomaly that has me scratching my head...
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Old 9th Jan 2018, 13:07
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Could be a number of things, DHCP error causing only the IP address for the radio to be valid not the others, DNS error but the radio uses a different DNS, all sorts. Or it had buffered enough to keep on playing for a while after the connection dropped (and then ran out of buffered sound after you rebooted the router).
WiFi can be weird sometimes
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Old 9th Jan 2018, 13:30
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Is it all connected by wifi, or do any of the things connect with ethernet cables? That may explain some things. I know we all tend to be lazy and use wifi for everything, but where it doesn't need drilling holes in walls etc if you have something in a fixed location is is often (or even usually) better to connect them with cables - your wifi only has a limited capacity (typically either ~50kbps or ~120kbps depending on your particular stuff) and this is SHARED between everything you have on wifi. Whereas a typical router has 4 ethernet ports, each of which has a capacity of eithe 100kbps or 1,000kbps (aka "gigabit").

PDR
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Old 9th Jan 2018, 14:47
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Could be a number of things, DHCP error causing only the IP address for the radio to be valid not the others, DNS error but the radio uses a different DNS, all sorts.
When previously there was an addressing problem, the WiFi symbol in the top menu bar in my MacBook indicated it was searching. Not the case this morning, the symbol showed a firm connection, as did the other items.

Is it all connected by wifi, or do any of the things connect with ethernet cables?
Don't think it would be a capacity problem as there was only my wife's PC and my MacBook actively accessing the Internet (well, apart from the radio). My iPad and iPhone were connected to the router but not really active. In an evening we can be accessing Prime and Netflix on two TV's whilst laptop etc are still active, without any capacity issues.

Basically I don't see it as a problem between computers etc & the router, but something between router and TalkTalk. (We have their 37Mb/s fibre as far as the local distribution box about 150 - 200m away at the end of the road, then copper to the house).
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Old 9th Jan 2018, 16:00
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Similar problem with TalkTalk in November. Plenty of bars showing but unable to connect either by the ethernet cable or wirelessly.
They said it was my Router, which was an old version of theirs. They sent me a new Router straightaway - same problem though.
The OpenReach man came three days later and said it was an ‘Authentication Issue’ whatever that means. He fixed it and it works OK and they did have the good grace to credit me a tenner for the loss of service.
I know TalkTalk are usually the absolute pits when anything goes wrong but they didn’t do badly this time.
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Old 9th Jan 2018, 17:12
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notwithstanding leaving you with no idea of what the problem was
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Old 9th Jan 2018, 17:45
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Authentication means either DHCP or the WiFi encryption bit, either usually means faulty router.
I was once told by the Sky help desk that they expect home routers to last about 2 years on average before something starts to go wrong with them. The one I had at the time was 7 years old, and was only replaced when we went to fibre and they gave us a new one anyway.
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Old 9th Jan 2018, 18:32
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Originally Posted by NRU74 View Post
Similar problem with TalkTalk in November. Plenty of bars showing but unable to connect either by the ethernet cable or wirelessly.
They said it was my Router, which was an old version of theirs. They sent me a new Router straightaway - same problem though.
The OpenReach man came three days later and said it was an ‘Authentication Issue’ whatever that means. He fixed it and it works OK and they did have the good grace to credit me a tenner for the loss of service.
I know TalkTalk are usually the absolute pits when anything goes wrong but they didn’t do badly this time.
Any idea what the OpenReach chap did? Was the fix carried out on something within your property or externally?
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Old 9th Jan 2018, 18:39
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Originally Posted by Lyneham Lad View Post
Any idea what the OpenReach chap did? Was the fix carried out on something within your property or externally?
It was in the house in the room where the so called BT Box receives the connection from the telegraph pole- however I wasn’t at home and the guy spoke to my wife - so as dogsridewith opines - I’ve no idea what he did
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Old 9th Jan 2018, 19:11
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Radio can buffer for a while so could have been that still playing, not sure how long it went on for though?
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Old 10th Jan 2018, 09:49
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Thanks NRU.

Radio can buffer for a while so could have been that still playing, not sure how long it went on for though?
Quite a few minutes as I waited (hoping) that the connection would restore itself. Also, did not notice immediately when the internet connection dropped as I was busy with other things.

It is not the first time we have had the problem but rebooting the router has so far enabled a reconnection.
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