Ways to improve work environment in QR?
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Ways to improve work environment in QR?
Dear Friends,
Definitely Qatar Airways has great potential to be one of the leading airlines. Your constructive suggestions to improve the work environment in Qatar Airways are most welcome and appreciated.
Definitely Qatar Airways has great potential to be one of the leading airlines. Your constructive suggestions to improve the work environment in Qatar Airways are most welcome and appreciated.
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I think you are very much aware of the consultancy work being carried out in Flt Ops by some ???!!! and I agree with your suggestion. But, please put forward your constructive suggestions.
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On the numerous flights I have taken with QR in both F and J I have found on many occasions service didn't match the hype QR claimed ie 5* service and "Taking you more personally". So my suggestion would be have some sort of policy in place to ensure service delivered was consistently of high standard. This would hopefully keep customers happy and therefore make the working environment, at least on board, a bit more pleasant all around.
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here is a novel idea...
coming from someone who had never flown QR, but has heard many stories about the way that crew(back end anyhow) are being treated, I would hazard a guess that if the airline were to ensure that the staff were treated with respect on and off duty, then these same people would be more inclined to give the great service that QR is striving to achieve. Some of the greatest companies in the world are in the place that they are in today because they realized that their employees will treat the customer in a similar fashion as the company treats its employee. Treat the employee with empty promises... and that is exactly what your customer/guest will get; Empty, half hearted service. It shows directly on the front lines, and that is where a business will make it or break it as far as customer experience is concerned. Even with the most perfect interiors, sparkling on time performance, fantastic food, if your guest is getting cold and robotic service from your staff, I am certain that all will be lost on the guest. I have been to some businesses trying to be the best in the world, but because the staff did not like where they were, the service was simply second rate even though I received all that I requested. I don’t know if this makes sense to you, if not, consider this quote by Publius Syrus: Look to be treated by others
as you have treated others. Take this to mean that if you treat your staff poorly and without respect, (even if you live up to your part of the bargain, money, time off etc) you in turn will be poorly via your paying passengers. (By not getting genuine first rate service)
Does respecting your employee mean paying more money? For some. Time off? For some. Treated with respect? For most. I have heard some people equate working for QR (cabin crew anyhow) as being in jail. The money may be fine, I don’t know for sure, but what about having a bit of a PRIVATE private life at the same time? It appears to me that the company (QR) almost regards its staff as mere possessions; telling them when and what they can do in their off time.
You can hire a thousand consultants to figure out a zillion different things to make your airline work. This will all be a complete waste of time and money until you can find a way to treat your employees as though they were the most vital part of your business. Treat them as your own flesh and blood, and they will be sure that they go the extra step each and every day to be sure that your airline becomes what you want it to be.
Want to make a policy? How about looking out for your company so that your company can look out for your customer. Policies cannot and should not be written in stone. The only policy that makes sense is the policy that any policy can be broken to accommodate a guest, so long as the company profits from this bending of the rules now or in the future because of repeat business. Your staff need to be trusted with some loose guidelines on how and when to be able to make these decisions.
Oh, by the way, first consultation was free, next one will not be.
Then again, perhaps you think that all I have said here was a pile of crap, and maybe it is to you. This is just the way that I see it, and I have been led to believe that it is also the way that some other very successful companies see it.
as you have treated others. Take this to mean that if you treat your staff poorly and without respect, (even if you live up to your part of the bargain, money, time off etc) you in turn will be poorly via your paying passengers. (By not getting genuine first rate service)
Does respecting your employee mean paying more money? For some. Time off? For some. Treated with respect? For most. I have heard some people equate working for QR (cabin crew anyhow) as being in jail. The money may be fine, I don’t know for sure, but what about having a bit of a PRIVATE private life at the same time? It appears to me that the company (QR) almost regards its staff as mere possessions; telling them when and what they can do in their off time.
You can hire a thousand consultants to figure out a zillion different things to make your airline work. This will all be a complete waste of time and money until you can find a way to treat your employees as though they were the most vital part of your business. Treat them as your own flesh and blood, and they will be sure that they go the extra step each and every day to be sure that your airline becomes what you want it to be.
Want to make a policy? How about looking out for your company so that your company can look out for your customer. Policies cannot and should not be written in stone. The only policy that makes sense is the policy that any policy can be broken to accommodate a guest, so long as the company profits from this bending of the rules now or in the future because of repeat business. Your staff need to be trusted with some loose guidelines on how and when to be able to make these decisions.
Oh, by the way, first consultation was free, next one will not be.
Then again, perhaps you think that all I have said here was a pile of crap, and maybe it is to you. This is just the way that I see it, and I have been led to believe that it is also the way that some other very successful companies see it.
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Improve rostering. Why after doing 90+ hour a month we still have the bare minimum day off ?? Give the guy a brake, let us have a little bit of a family life or a social life. Most of us are expat we want to go home showing a little flexibility will only be an investment on your crew. You have only thing to gain by keeping your crew happy nothing to lose. Decrease in turnover, in sick rate just to name a few. Increase in productivity and encouraging people to join QR instead of EY or EK is only few exemple. Why can t I request few day off before going on leave? What do they gain from that??? except to frustrate your crew. If after doing 90+ hours a month, have work many day off, you cant, they say EXTEND your leave, so they will put you 3 days off one stby then your leave go figure to logic behind that...
How about a bidding system? like many do. How about oversee's basing this will help to cope with the gready landlord here and make QR save some money. Many airline also do it.
But after all if they do it maybe QR wont be able to process all the application that will followed but on the bright side more people will stay
How about a bidding system? like many do. How about oversee's basing this will help to cope with the gready landlord here and make QR save some money. Many airline also do it.
But after all if they do it maybe QR wont be able to process all the application that will followed but on the bright side more people will stay
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The above two posts are excellent and constructive suggestions.
As you have mentioned above, Rostering makes or breaks a pilot's life. If that is sorted out and the crew & staff are treated as an asset to the airline rather than a liability, Qatar Airways has a great future ahead of it.
As you have rightly pointed out, money alone will not buy everying in life. Every person has got self respect and when his dignity & honour are disrespected, you will see the kind of problems what are being faced by QR now.
The time has come for QR to introspect itself and to decide for its future with open and broad mind. Whatever said and done, many families earn its bread & butter because of QR's existence and v.v the airline's current standing in the industry is due to its current employees and the ones who have left. I HOPE THE INCONSISTENT HR & ROSTERING WILL CHANGE THEIR ATTITUDE AND WILL PROVIDE PROPER ADVICE TO CEO WHO IS ALWAYS MISLED BY THESE INCOMPETENT PEOPLE.
BETTER LUCK TO QATAR AIRWAYS.
As you have mentioned above, Rostering makes or breaks a pilot's life. If that is sorted out and the crew & staff are treated as an asset to the airline rather than a liability, Qatar Airways has a great future ahead of it.
As you have rightly pointed out, money alone will not buy everying in life. Every person has got self respect and when his dignity & honour are disrespected, you will see the kind of problems what are being faced by QR now.
The time has come for QR to introspect itself and to decide for its future with open and broad mind. Whatever said and done, many families earn its bread & butter because of QR's existence and v.v the airline's current standing in the industry is due to its current employees and the ones who have left. I HOPE THE INCONSISTENT HR & ROSTERING WILL CHANGE THEIR ATTITUDE AND WILL PROVIDE PROPER ADVICE TO CEO WHO IS ALWAYS MISLED BY THESE INCOMPETENT PEOPLE.
BETTER LUCK TO QATAR AIRWAYS.
....commuting roster for expats would be a great step forward and will probably prevent some more people to leave the boat...
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guys guys guys ...constructive one please....
how about this one, if you call sick on a day off because lets say you have an early departure next day and you dont want to call last minute, you need a medical certificate for 2 days??? no doctor are alowed to give a 2 day medical certificate in doha (the law) you have to go back at the clinic to have one ..go figure..our only choice is to call last minute...so it does'nt help the rostering at all.
Qr problem is all those little thing and i can go on and on but no time...
how about this one, if you call sick on a day off because lets say you have an early departure next day and you dont want to call last minute, you need a medical certificate for 2 days??? no doctor are alowed to give a 2 day medical certificate in doha (the law) you have to go back at the clinic to have one ..go figure..our only choice is to call last minute...so it does'nt help the rostering at all.
Qr problem is all those little thing and i can go on and on but no time...
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Nothing really improves in Qatar, sure it changes, but improvement? Not really. Just looks different, like a camelion in the shade.
Pay rise? ..... salary just corrected for inflation and exchange rate
Rosters? ..... much much worse now
Quality of life? ..... much worse now
Stupid Rules? ..... All the stupid rules are still there, but no warning letters for quite some time. Puzzling at best.
Could someone please test the rules? Maybe ride a skateboard in underpants through the tech building. If laughed at then maybe it really has improved....
Pay rise? ..... salary just corrected for inflation and exchange rate
Rosters? ..... much much worse now
Quality of life? ..... much worse now
Stupid Rules? ..... All the stupid rules are still there, but no warning letters for quite some time. Puzzling at best.
Could someone please test the rules? Maybe ride a skateboard in underpants through the tech building. If laughed at then maybe it really has improved....
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Didn't have to wait long for the Test.
Have you heard this one:
Apparently, tech crew are not allowed in the Tower of Terror Staff Cafeteria anymore?? Some poor FO offended you know who by asking about funds not received whilst standing in line for a coffee.
What to do but laugh? Nothing ever really improves.
Have you heard this one:
Apparently, tech crew are not allowed in the Tower of Terror Staff Cafeteria anymore?? Some poor FO offended you know who by asking about funds not received whilst standing in line for a coffee.
What to do but laugh? Nothing ever really improves.
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improve qr
well guys,
i am not flying long for qr, but i think, it can get a 5 star airlines for their employees too.
just change those stupid rules.
- better roster organisation and ability to request more (bidding system)
- better salary the costs increasing salary is going down
- pension scheme
- rosters for commuting
- treat the emloyees like humans
- a good senority system
these are my suggestions, what i have in mind now.
and it is possible, as you can see it in other leading airlines.
they just have to change their mind and make us beeing proud to work for qr
having a beer now
cheers
i am not flying long for qr, but i think, it can get a 5 star airlines for their employees too.
just change those stupid rules.
- better roster organisation and ability to request more (bidding system)
- better salary the costs increasing salary is going down
- pension scheme
- rosters for commuting
- treat the emloyees like humans
- a good senority system
these are my suggestions, what i have in mind now.
and it is possible, as you can see it in other leading airlines.
they just have to change their mind and make us beeing proud to work for qr
having a beer now
cheers
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I agree with all your suggestions.
But, I think, the only positive thing for crew in terms of crew selection for fleet transfer/upgrade, etc. is, the seniority list (first release check in the grade) is being utilised without any discrimination (if you meet the selection criteria as laid out in OM A).
Promises have been made numerous times for employment contract, provident fund, confirmed annual tickets (still hearing that crew holding annual tickets are getting offloaded), better housing, etc. Staff members are treated as unwanted customers at Doha airport. But nothing is visible to translate theses promises into action.
Inconsistent & confusing policies of HR (furniture, housing, etc), plenty of roster problems, changing policies without intimating the staff, etc. I was told the HR has withdrawn some benefits from the general ground staff without intimating them.
Definitely, a few higher management individuals in this airline have to change their attitude and treatment towards the staff. Unless this is done, it will be extremely difficult for QR to realize its goal, if they have such thing in their mind.
Hope someone in the higher management do look at this site and try to take these suggestions positively and improve things.
Good luck to QR.
But, I think, the only positive thing for crew in terms of crew selection for fleet transfer/upgrade, etc. is, the seniority list (first release check in the grade) is being utilised without any discrimination (if you meet the selection criteria as laid out in OM A).
Promises have been made numerous times for employment contract, provident fund, confirmed annual tickets (still hearing that crew holding annual tickets are getting offloaded), better housing, etc. Staff members are treated as unwanted customers at Doha airport. But nothing is visible to translate theses promises into action.
Inconsistent & confusing policies of HR (furniture, housing, etc), plenty of roster problems, changing policies without intimating the staff, etc. I was told the HR has withdrawn some benefits from the general ground staff without intimating them.
Definitely, a few higher management individuals in this airline have to change their attitude and treatment towards the staff. Unless this is done, it will be extremely difficult for QR to realize its goal, if they have such thing in their mind.
Hope someone in the higher management do look at this site and try to take these suggestions positively and improve things.
Good luck to QR.
