Question for those who use mission+ and flysmart

[ustio]

Does anyone experiencing any problem recently with mission+ and flysmart? Recently mission+ crash so frequently now. And when you open eQRH it will just go blank until you force restart it. The flysmart takeoff isn’t perfect either, sometimes my take off calculation would just reset and I have to input it all over again.

Imagine if you got smoke in a cockpit and the thing just crash when you try to open smoke in the cockpit or emergency evacuation when the cockpit is fill with smoke.

is anyone experiencing the same? Does your airline has any contingency for it?

[swish266]

What tablet/laptop do you use? Do you do updates yourself or somebody at the office does them for you? Usually crashing is related to updates/compatibility... I have them from time to time but nothing worth mentioning.

[compressor stall]

You need to make sure that the device has not updated the latest OS that may not have been fully tested.

Navblue will put out emails saying when it is safe to update to the latest OS. That can be some weeks after it's released.

Also, you shouldn't upgrade the app until cleared. Again, some back end tweaks from time to time, mean that your. EFB person hasn't released the load to match the latest app update.

All can be resolved with comms with your EFB team.

[enzino]

Regarding the eQRH issue, we stopped experiencing that problem when we changed iPad to newer models.

[InSoMnIaC]

Originally Posted by ustio

The flysmart takeoff isn’t perfect either, sometimes my take off calculation would just reset and I have to input it all over again.

The above is by design. The takeoff/landing data clears after 1 hour. Forcing you to insert the latest data again.

You should also ‘clear all’ before each flight. Since after a period of time, i think 24hrs, the eqrh clears everything. This is to ensure that the eqrh is reset for the next flight. If you don’t clear all, the auto reset could occur mid flight

[cpt_rock]

Originally Posted by ustio

Does anyone experiencing any problem recently with mission+ and flysmart? Recently mission+ crash so frequently now. And when you open eQRH it will just go blank until you force restart it. The flysmart takeoff isn’t perfect either, sometimes my take off calculation would just reset and I have to input it all over again.

Imagine if you got smoke in a cockpit and the thing just crash when you try to open smoke in the cockpit or emergency evacuation when the cockpit is fill with smoke.

is anyone experiencing the same? Does your airline has any contingency for it?

I am using mission+ on Ipad air (5 i believe) with iPadOS 18 something, it started crashing all the time some time ago without having updated anything. But no idea what’s the problem.

[ustio]

Originally Posted by swish266

What tablet/laptop do you use? Do you do updates yourself or somebody at the office does them for you? Usually crashing is related to updates/compatibility... I have them from time to time but nothing worth mentioning.

Ipad 9th gen. The ipad is provided and controlled by the company's EFB team. We can't update ios or the app before the company allows it

[compressor stall]

I presume you are reporting it - screenshots, what you were doing etc, and sending it back to your EFB team who then (should) send it back to NAVBLUE?

[ustio]

Originally Posted by compressor stall

I presume you are reporting it - screenshots, what you were doing etc, and sending it back to your EFB team who then (should) send it back to NAVBLUE?

yep pretty much. I've lost count how many times i've sent the log. Everyone in my company is experiencing the same crashes. Last i heard from EFB team they are still waiting for a solution from navblue

[ustio]

Originally Posted by cpt_rock

I am using mission+ on Ipad air (5 i believe) with iPadOS 18 something, it started crashing all the time some time ago without having updated anything. But no idea what’s the problem.

curious, does your company have any plan to mitigate it? My company is thinking of getting backup chart and qrh already open on pdf so in the event of a app crash during emergency, they can just open the pdf.

[maxq.]

Mission+ is written using the Qt framework, probably to avoid developing native code separately for Windows and iPadOS. The downside is reduced stability, limited native features, and degraded user experience overall (slow scrolling, average UX, less responsive interface).

Using a framework for an EFB was already controversial a few years ago, but now with AI integration growing fast and airlines clearly prioritizing the iPad platform, it’s becoming obvious that it was the wrong move architecturally.

*Delay before clearing the inputs is configurable from 30 to 180 minutes, defaulted to 60. Ask your administrator to adjust it if needed.

[Smooth Airperator]

Originally Posted by maxq.

Mission+ is written using the Qt framework, probably to avoid developing native code separately for Windows and iPadOS. The downside is reduced stability, limited native features, and degraded user experience overall (slow scrolling, average UX, less responsive interface).

Using a framework for an EFB was already controversial a few years ago, but now with AI integration growing fast and airlines clearly prioritizing the iPad platform, it’s becoming obvious that it was the wrong move architecturally.

*Delay before clearing the inputs is configurable from 30 to 180 minutes, defaulted to 60. Ask your administrator to adjust it if needed.

Another reason is because of the lack of enterprise controls and standards on offer within iOS. Companies want to be able to control and apply policies to their software. Apple choose to be absent in that area with third party products trying to fill gaps (and mostly failing). Microsoft environments have been able to be controlled via policy since Windows NT but Windows tablets are clunky in almost every other respect.

[maxq.]

Apple focused on cybersecurity and sandboxing first, having everything locked down but then gradually opening enterprise capabilities step by step — probably too slowly for some companies.

But the result is there: when it comes to aviation software and EFBs, other platforms are basically out of the game, despite the constant efforts from IT trying to impose the same ecosystem they use at the office.

Looking back, the industry probably spent too many years trying to preserve cross-platform and desktop-oriented approaches, while operational usage was already clearly moving toward native iPad workflows.

Btw, there’s also an alternative to eQRH if I remember: sQRH. Much better than PDFs or paper as a backup.

[shared reality]

Originally Posted by ustio

Does anyone experiencing any problem recently with mission+ and flysmart? Recently mission+ crash so frequently now. And when you open eQRH it will just go blank until you force restart it. The flysmart takeoff isn’t perfect either, sometimes my take off calculation would just reset and I have to input it all over again.

Imagine if you got smoke in a cockpit and the thing just crash when you try to open smoke in the cockpit or emergency evacuation when the cockpit is fill with smoke.

is anyone experiencing the same? Does your airline has any contingency for it?

I´m far from an IT wizard, but myself and others have had this issue from time to time, and I noticed that flysmart has a tendency to go blank if I have too many active pages running simultaneously. Try closing unnecessary apps/programs and see if flysmart stabilizes... It works for me.
Rgds,