Spectators Balcony (Spotters Corner)If you're not a professional pilot but want to discuss issues about the job, this is the best place to loiter. You won't be moved on by 'security' and there'll be plenty of experts to answer any questions.
If you got a reply from them, you are doing better than me. I was not even extended the common manners of a reply. This was a few years ago, so I would expect them to be worse than ever, now. Good luck