Pilot offloads passenger for saying ‘get lost’
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Pilot offloads passenger for saying ‘get lost’
HYDERABAD: A city entrepreneur was deplaned from an Ahmedabad-Hyderabad Indigo flight last Friday for allegedly "having spoken rudely to the pilot". The pilot offloaded the passenger from the aircraft following a minor altercation with him and alerted the CISF.
The incident took place on January 20, when Praveen Pavuluri, along with his business partner, was preparing to board the flight to Hyderabad. While waiting on the aerobridge, swarming with passengers and flight crew, Pavuluri entered into a minor altercation with an Indigo staffer who wanted him to make way for the captain to enter the aircraft. But Pavuluri refused to oblige and instead asked the pilot to wait till passengers finished boarding. After Pavuluri had settled down in his seat, the deplaning orders were conveyed to him by a security officer. He tried to apologize. When other passengers intervened, the airline crew warned them that they, too, would remain stranded at the airport if they supported Pavuluri.
"As the pilot had announced that the flight would not take off unless I disembarked from the aircraft, I volunteered to meet him in the cockpit and apologize for the incident, in the interest of other passengers. But he refused to listen. Accusing me of rude behaviour, he said the complaint had already been lodged and could not be undone," Pavuluri said TOI.
Indigo airlines maintained that the passenger was at fault and was de-boarded "by the Captain-in-command due to his misbehavior".
Pavuluri had to later check into a hotel and take an early morning flight back to Hyderabad next day. Pavuluri said the episode had left him embarrassed. "The ground staff and pilot kept insisting that I move, rather rudely. That is when I lost my cool and asked them to get lost," he said.
As per aviation rules, a pilot can only issue such strict orders when he has any intelligence input about a passenger or feels that his presence can compromise safety.
Pilot offloads passenger for saying ‘get lost’ - The Times of India
The incident took place on January 20, when Praveen Pavuluri, along with his business partner, was preparing to board the flight to Hyderabad. While waiting on the aerobridge, swarming with passengers and flight crew, Pavuluri entered into a minor altercation with an Indigo staffer who wanted him to make way for the captain to enter the aircraft. But Pavuluri refused to oblige and instead asked the pilot to wait till passengers finished boarding. After Pavuluri had settled down in his seat, the deplaning orders were conveyed to him by a security officer. He tried to apologize. When other passengers intervened, the airline crew warned them that they, too, would remain stranded at the airport if they supported Pavuluri.
"As the pilot had announced that the flight would not take off unless I disembarked from the aircraft, I volunteered to meet him in the cockpit and apologize for the incident, in the interest of other passengers. But he refused to listen. Accusing me of rude behaviour, he said the complaint had already been lodged and could not be undone," Pavuluri said TOI.
Indigo airlines maintained that the passenger was at fault and was de-boarded "by the Captain-in-command due to his misbehavior".
Pavuluri had to later check into a hotel and take an early morning flight back to Hyderabad next day. Pavuluri said the episode had left him embarrassed. "The ground staff and pilot kept insisting that I move, rather rudely. That is when I lost my cool and asked them to get lost," he said.
As per aviation rules, a pilot can only issue such strict orders when he has any intelligence input about a passenger or feels that his presence can compromise safety.
Pilot offloads passenger for saying ‘get lost’ - The Times of India
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I hope the captain made the request, to make way, politely of course, to this passenger in person. I hope the captain did not use his ground staff, to avoid a face to face confrontation, as his emissary to convey his message.
If the passenger was, in fact, publicly abusive to both the ground staff and told the pilot, to his face, to get lost, then game over.... I would have no problem telling that malevolent malcontent passenger that he can find another ride to Hyderabad too.
If the passenger was, in fact, publicly abusive to both the ground staff and told the pilot, to his face, to get lost, then game over.... I would have no problem telling that malevolent malcontent passenger that he can find another ride to Hyderabad too.
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Good point Captjns but i would look at this another way.
The irate passenger refused to give way to the captain and insisted that the capt wait for passengers to be boarded before boarding himself.
What he didn't know that there are many checks and preparations to be done in the cockpit before the flight and by delaying the captain, the passenger delayed those actions and hence interfered with the flight. This affects the captains's job and that of the ground crew.
I think they were well within their rights to penalise the passenger for this and should've made the point in their complaint.
The irate passenger refused to give way to the captain and insisted that the capt wait for passengers to be boarded before boarding himself.
What he didn't know that there are many checks and preparations to be done in the cockpit before the flight and by delaying the captain, the passenger delayed those actions and hence interfered with the flight. This affects the captains's job and that of the ground crew.
I think they were well within their rights to penalise the passenger for this and should've made the point in their complaint.
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Good point Sticknruddr
I have denied boarding and have off loaded passengers for inappropriate behavior towards me as well as my crew.
Most from were drunken bafoons from Gambling and "All-inclusive" vacations spots round the world. I'm sure that with another 5 years to go there will be another potential recipient of the Charles Darwin Award on one of my flights that will be invited to take his/her leave off my jet.
I have denied boarding and have off loaded passengers for inappropriate behavior towards me as well as my crew.
Most from were drunken bafoons from Gambling and "All-inclusive" vacations spots round the world. I'm sure that with another 5 years to go there will be another potential recipient of the Charles Darwin Award on one of my flights that will be invited to take his/her leave off my jet.
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I suspect alcohol was behind the passenger's behavior here as well [edit: yeah, I know Gujarat is dry, but you CAN get the stuff], and it's likely that he was a lot ruder than he let on. Why in hell would you not make way for the crew? It costs you nothing and saves you several minutes. In the event the crew had waited this fellow would have complained about the delay, no doubt.
And the last thing I would want is to meet with this jackass in the cockpit.
And the last thing I would want is to meet with this jackass in the cockpit.
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When the media & DGCA feed the public a daily diet of "bad pilot news" this results in passengers and public viewing ALL uniformed crew as villains and thugs, to be treated without respect.
Be it news of delayed flights, labour strikes or technical faults, its ALWAYS the pilot who is perceived to be the cause. Added to this list is the "fudged marksheet " scam where because of a few, so many are coloured with the same tainted brush.
This in turn reduces the credibility of pilots in the public's eye and hence talk as they want. Am glad the Capt put the guy in his place.
Aeronotix.
Be it news of delayed flights, labour strikes or technical faults, its ALWAYS the pilot who is perceived to be the cause. Added to this list is the "fudged marksheet " scam where because of a few, so many are coloured with the same tainted brush.
This in turn reduces the credibility of pilots in the public's eye and hence talk as they want. Am glad the Capt put the guy in his place.
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Good on the CN. Love that they threatened to throw everyone else off too for supporting the offender.
Too many rude subcontinent and mainland people filling flights these days.
Too many rude subcontinent and mainland people filling flights these days.
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A-3twenty,
That is not correct... Our company made a point of informing everyone of that via their operations manual.... That there is no need for flightdeck crew to be onboard prior to passenger boarding, just the legal minimum number of cabin crew.
There is another blurb regarding fueling with passengers onboard....
PT6A
That is not correct... Our company made a point of informing everyone of that via their operations manual.... That there is no need for flightdeck crew to be onboard prior to passenger boarding, just the legal minimum number of cabin crew.
There is another blurb regarding fueling with passengers onboard....
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Pax offloaded
Here in India, we've got the extremes when it comes to pax and behaviour. I think the pax was interfering with the captain's duties as PIC by not allowing him to board the aircraft.
What if he turned violent on-board if he didn't get his way for something else..
It's the attitude that nobody tells me to make way for anyone else that got him into trouble...it might work with his driver or servants at home but he and others alike need to be taught the hard way...
As for the staff and pilot being rude to him, I find that hard to believe as most Pvt. Airline staff in India are extra courteous .Kudos to the captain for having the guts to do this
Masalama.
What if he turned violent on-board if he didn't get his way for something else..
It's the attitude that nobody tells me to make way for anyone else that got him into trouble...it might work with his driver or servants at home but he and others alike need to be taught the hard way...As for the staff and pilot being rude to him, I find that hard to believe as most Pvt. Airline staff in India are extra courteous .Kudos to the captain for having the guts to do this
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In India the pilot community is in the news for all the wrong reasons these days.Its best not to directly interact with passengers, as it is really a no win situation.
In Security queues there are times when some people refuse to give way, the best solution [ time permitting] is to politely tell them to go ahead of you.Believe me other passengers will come for your support.
On the other hand if you show them the PRIORITY FOR CREW sign , they will grumble and pass some nasty remark . Which i am sure we will respond to.
The other passengers will join in against you,the press will get involved and you will be labeled as RUDE.
In this case i guess the Crew had no choice as they were dealing with an abusive/non compliant passenger, who was rightly offloaded and should be black listed.
In Security queues there are times when some people refuse to give way, the best solution [ time permitting] is to politely tell them to go ahead of you.Believe me other passengers will come for your support.
On the other hand if you show them the PRIORITY FOR CREW sign , they will grumble and pass some nasty remark . Which i am sure we will respond to.
The other passengers will join in against you,the press will get involved and you will be labeled as RUDE.
In this case i guess the Crew had no choice as they were dealing with an abusive/non compliant passenger, who was rightly offloaded and should be black listed.
