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Forum: Passengers & SLF (Self Loading Freight)

27th Jun 2008, 20:46

Replies: 40

A family's KLM passenger offload experience

Views: 7,460

Posted By AlexW1

Hats off to SGS for comprehensive reply – I can now draw a line beneath this episode

I have just received a very apologetic and comprehensive email from SGS at ABZ (who had been unaware that I had approached SGS UK direct until they were alerted last week) which covers all my...

Forum: Passengers & SLF (Self Loading Freight)

21st Jun 2008, 17:37

Replies: 40

A family's KLM passenger offload experience

Views: 7,460

Posted By AlexW1

Case not closed yet after all...

Having chosen to give KLM the benefit of the doubt (although, groundbum, as my brother was once national customer services manager for a travel company I do have an inkling of how the other side...

Forum: Passengers & SLF (Self Loading Freight)

19th Jun 2008, 20:46

Replies: 40

A family's KLM passenger offload experience

Views: 7,460

Posted By AlexW1

Just a final (I assume) update

I originally posted here in frustration because KLM had taken weeks to respond to my initial complaint. Although they’d offered the statutory compensation and expenses they had just sent a...

Forum: Passengers & SLF (Self Loading Freight)

2nd Jun 2008, 21:39

Replies: 40

A family's KLM passenger offload experience

Views: 7,460

Posted By AlexW1

Ray Thank you very much for your kind offer of...

Ray
Thank you very much for your kind offer of assistance. Much appreciated. I will PM you the flight details.
I understand that the answers are likely to come from the ground agents but obviously...

Forum: Passengers & SLF (Self Loading Freight)

2nd Jun 2008, 16:45

Replies: 40

A family's KLM passenger offload experience

Views: 7,460

Posted By AlexW1

Mad_jock - thanks v. much for the local info. ...

Mad_jock - thanks v. much for the local info.

Ironically - we left at least an hour late anyway by the time the offloading and associated paperwork had been sorted out. Later in the flight...

Forum: Passengers & SLF (Self Loading Freight)

2nd Jun 2008, 15:35

Replies: 40

A family's KLM passenger offload experience

Views: 7,460

Posted By AlexW1

Back to the crux of the matter OK, I now...

Back to the crux of the matter

OK, I now know far more about MORs than I will ever need to!

But away from the hypothetical and back to the practical matter in hand; any more suggestions for...

Forum: Passengers & SLF (Self Loading Freight)

2nd Jun 2008, 09:47

Replies: 40

A family's KLM passenger offload experience

Views: 7,460

Posted By AlexW1

Whoops - after posting have just seen almost...

Whoops - after posting have just seen almost simultaneous reply above from 419 - great minds think alike... etc. etc.

Going slightly off on this MOR track (and way outside my own expertise - all...

Forum: Airlines, Airports & Routes

1st Jun 2008, 20:15

Replies: 3,535

ABERDEEN

Views: 1,132,787

Posted By AlexW1

Thanks for the rapid response Data Dad. ...

Thanks for the rapid response Data Dad.

AlexW1

Forum: Airlines, Airports & Routes

1st Jun 2008, 19:34

Replies: 3,535

ABERDEEN

Views: 1,132,787

Posted By AlexW1

KLM's ground agents at ABZ? Hello - hope...

KLM's ground agents at ABZ?

Hello - hope this is the appropriate forum to ask. Could anyone tell me which company does the ground handling for KLM at Aberdeen, please?

Forum: Passengers & SLF (Self Loading Freight)

1st Jun 2008, 17:16

Replies: 40

A family's KLM passenger offload experience

Views: 7,460

Posted By AlexW1

Thanks all for your input so far. I'm not...

Thanks all for your input so far.

I'm not bothered about extracting more money from them - they're currently processing the statutory compensation per offloaded passenger plus expenses. I am...

Forum: Passengers & SLF (Self Loading Freight)

30th May 2008, 21:17

Replies: 40

A family's KLM passenger offload experience

Views: 7,460

Posted By AlexW1

A family's KLM passenger offload experience

Hi there

My family had a passenger offloading problem with KLM back in April for which I am still awaiting a satisfactory explanation from their Customer Care department.
Just wondering whether...

Forum: Passengers & SLF (Self Loading Freight)

21st Apr 2008, 23:16

Replies: 25

Bmi seat assignment separating families

Views: 2,367

Posted By AlexW1

michamen said I certainly wouldn't...

michamen said

I certainly wouldn't consider that a problem as some people obviously do, from what you say. Likewise if we get a 3 together but an odd one somewhere else, that's fine too. And if...

Forum: Passengers & SLF (Self Loading Freight)

21st Apr 2008, 20:08

Replies: 25

Bmi seat assignment separating families

Views: 2,367

Posted By AlexW1

ref Traymat and KLM

Just re-read Traymat's reference to KLM not permitting online check-in with children - that's interesting as that's what they told us on the telephone when we flew AMS-YUL last month (I'd called with...

Forum: Passengers & SLF (Self Loading Freight)

21st Apr 2008, 20:01

Replies: 25

Bmi seat assignment separating families

Views: 2,367

Posted By AlexW1

It's interesting to come back and read the...

It's interesting to come back and read the replies!
I'm actually a computer programmer myself and I know that the coding logic should not in theory be difficult. With bmi booking you do in fact...

Forum: Passengers & SLF (Self Loading Freight)

21st Apr 2008, 08:41

Replies: 25

Bmi seat assignment separating families

Views: 2,367

Posted By AlexW1

Bmi seat assignment separating families

My family is regularly frustrated by the bmi booking system which seems to lack logic in assigning seats to families travelling together.
I have lost count of the number of times that the default...

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