•CRM group exercise
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Joined: Apr 2010
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From: EUROPE
•CRM group exercise
Hi 
I would like to open this post to put together examples about group exercise related to CRM. Examples about exercises you took in your Company or in your last interview.
I apreciate your colaboration.
BR.
I would like to open this post to put together examples about group exercise related to CRM. Examples about exercises you took in your Company or in your last interview.
I apreciate your colaboration.
BR.
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Joined: Feb 2000
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From: UK
One I rather enjoyed on a recent course involved a small simple lego kit (of an aeroplane, of-course).
In a group of about 3-4, one had the picture and instructions, whilst the others had the lego pieces - they were back to back so could talk, but not show.
The larger group had to build the model, on verbal instructions with feedback from the one person with the instructions.
G
In a group of about 3-4, one had the picture and instructions, whilst the others had the lego pieces - they were back to back so could talk, but not show.
The larger group had to build the model, on verbal instructions with feedback from the one person with the instructions.
G
Joined: May 2008
Posts: 150
Likes: 0
From: Kettering
CRM Exercise
This a variation on and older version used a lot to illustrate the problems of verbal communication. I posted the instructions for a simpler version here:
Flight Deck - crm resource central
look for the 'communications activities' download
Flight Deck - crm resource central
look for the 'communications activities' download
