'Pilot Psychology at Work'
Join Date: Jun 2006
Location: Australia
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I havenīt noticed any change in behaviour in anyone from any of the many CRM refresher courses I have attended. Idiot captains remain idiots, and the rest already have a well developed common sense, so why bother with the waste of time and money?
Or how about "The Threat is hot coffee. Error management means wait till it cools before drinking it..." For Christ's sake - who the hell originates this verbose rubbish? University of Texas, no doubt.
Join Date: Dec 2007
Location: With my head in the clouds
Age: 54
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Try googling "Micah Endsley." This should get you some links to the NASA human factors web site (Flight Cognition Lab, Human Factors 101) plus some articles about SA.
Join Date: Apr 2006
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Tee Em,
I've got to mostly agree with you there.
I hate to say it but those who need their CRM skills (I am talking about 'traditional' definition of CRM skills here, rather than the broader human factors issues) improved appear to be the ones that don't seem to take much in. That's to be expected, I guess. Those who take the CRM stuff on board seem to be those that already have decent CRM skills (again, that is to be expected, I guess).
The 'trick' seems to be more about teaching those on the receiving end of bad CRM skills how to handle those with bad CRM skills.
TEM things can be taken too far and become daft.
I've got to mostly agree with you there.
I hate to say it but those who need their CRM skills (I am talking about 'traditional' definition of CRM skills here, rather than the broader human factors issues) improved appear to be the ones that don't seem to take much in. That's to be expected, I guess. Those who take the CRM stuff on board seem to be those that already have decent CRM skills (again, that is to be expected, I guess).
The 'trick' seems to be more about teaching those on the receiving end of bad CRM skills how to handle those with bad CRM skills.
TEM things can be taken too far and become daft.
Join Date: Nov 2000
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Another important factor is that of actual behaviour.
We go to these CRM refreshers, sit for the CAA regulated 4 hours and then it's over and done with. In many cases, yes the content is very interesting and could perhaps come in handy. But the problem isn't knowledge. It's the actual behaviour. You can't change your behaviour over 4 hours. It takes time and also willingness to change. If the company wants to change someones behaviour they therefore need to spend more time in training and in that training, incorporate their CRM views and they also need to motivate the applicant to change.
Perhaps you'll find yourself saying "ah, I remember this" or "wow, I never thought of that" during the course, but it won't change your behaviour. Perhaps your behaviour doesn't need to be changed and in that case there's no problem. But in the case a behaviour change is required, it most likely wont be accomplished.
"CRM think" is something that needs to be focused on at an early stage in training to allow it to sink in and so that the student has time to actually apply his/hers lessons to real life situations and from there evaluate what could have been done better.
/LnS
We go to these CRM refreshers, sit for the CAA regulated 4 hours and then it's over and done with. In many cases, yes the content is very interesting and could perhaps come in handy. But the problem isn't knowledge. It's the actual behaviour. You can't change your behaviour over 4 hours. It takes time and also willingness to change. If the company wants to change someones behaviour they therefore need to spend more time in training and in that training, incorporate their CRM views and they also need to motivate the applicant to change.
Perhaps you'll find yourself saying "ah, I remember this" or "wow, I never thought of that" during the course, but it won't change your behaviour. Perhaps your behaviour doesn't need to be changed and in that case there's no problem. But in the case a behaviour change is required, it most likely wont be accomplished.
"CRM think" is something that needs to be focused on at an early stage in training to allow it to sink in and so that the student has time to actually apply his/hers lessons to real life situations and from there evaluate what could have been done better.
/LnS
