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Mark in CA 20th Apr 2019 17:35

787 Dreamliner production concerns
 
Claims of Shoddy Production Draw Scrutiny to a Second Boeing Jet

New York Times reporting on shoddy production and weak oversight at Boeing's South Carolina plant that have threatened to compromise safety.of 787 Dreamliner aircraft.


Safety lapses at the North Charleston plant have drawn the scrutiny of airlines and regulators. Qatar Airways stopped accepting planes from the factory after manufacturing mishaps damaged jets and delayed deliveries. Workers have filed nearly a dozen whistle-blower claims and safety complaints with federal regulators, describing issues like defective manufacturing, debris left on planes and pressure to not report violations. Others have sued Boeing, saying they were retaliated against for flagging manufacturing mistakes.

Joseph Clayton, a technician at the North Charleston plant, one of two facilities where the Dreamliner is built, said he routinely found debris dangerously close to wiring beneath cockpits.

“I’ve told my wife that I never plan to fly on it,” he said. “It’s just a safety issue.”

Clipper7 20th Apr 2019 18:22

Not good. Most of it reported by Aljazeera several years ago - nice to see the NYT catching up.

I find the emphasis in the article on non-unionised South Carolina vs. unionised Washington employees misplaced. Although interesting to see Qatar placing great stock in it ;-) Boeing appears to be managed in a tragically misguided manner.

At least Airbus cannot be accused of being profit driven !

Dee Vee 21st Apr 2019 00:19


Originally Posted by Clipper7 (Post 10452101)
Not good. Most of it reported by Aljazeera several years ago - nice to see the NYT catching up.



I was going to say the same :) Most poignant is the bit where the factory workers on the production line say they wouldn't fly on it!


B772 21st Apr 2019 02:15

It appears A350 sales are starting to accelerate and may in fact be an overall better aircraft than the B787. Passenger satisfaction levels for the A350 are greater than the B787. Watch this space !!!

tdracer 21st Apr 2019 05:16


Originally Posted by B772 (Post 10452306)
It appears A350 sales are starting to accelerate and may in fact be an overall better aircraft than the B787.

Seriously?
Since the beginning of 2017, Boeing has announced 241 net orders for the 787.
Since the beginning of 2017, Airbus has announced 72 net orders for the A350.


physicus 21st Apr 2019 05:24

I spend between 600-800h a year in the air as pax, vast majority in J or F, and as much as I can assure everyone here that the 787 is the worst product I've flown on in decades, this means squat to the managers that make the decision on what to buy. They base it purely on cost benefit. I am yet to experience the A350 - I've considered taking a detour on one of my next trips just for that purpose, I'm curious whether I perceive the 787 as so crappy just because of its small cabin size and noise level. For pax comfort, the A380 is hard to beat in my view. Spending serious time stuck inside aircraft, what matters to me is noise level, personal space, and lavatories. The 787 has shortcomings in all of those categories, regardless of operator.

20driver 21st Apr 2019 05:45


Originally Posted by Clipper7 (Post 10452101)
Not good. Most of it reported by Aljazeera several years ago - nice to see the NYT catching up.

I watched a good part of the AJ documentary which is several years old. If the QA problems were an issue where is the pushback from the customers, the incidents logged with the FAA ? Given no hull loses or fatalities you can't really fault the safety record. Seems the customers keep buying and I don't recall seeing any reports relating to incidents due to plant side QA\QC.
Boeing opened the plants to Charleston to get as far away from the Seattle unions as they possibly could. You have to wonder if that comes into play here.

GordonR_Cape 21st Apr 2019 06:35


Originally Posted by tdracer (Post 10452344)

Originally Posted by B772 (Post 10452306)
It appears A350 sales are starting to accelerate and may in fact be an overall better aircraft than the B787. Passenger satisfaction levels for the A350 are greater than the B787. Watch this space !!!

Seriously?
Since the beginning of 2017, Boeing has announced 241 net orders for the 787.
Since the beginning of 2017, Airbus has announced 72 net orders for the A350.

If brand A sells an aircraft at a capital cost of X, and brand B sells a similar model for 10-20% cheaper, would that account for higher sales, even though the brand A model is "an overall better aircraft"? That seems to be what the comment suggests, not the raw number of sales.

By the same logic, the B737 sells more aircraft at less than half the price of the B787. Oh wait...

A320ECAM 21st Apr 2019 08:59

Unfortunately Boeing's reputation is fast descending into something which may very well irreversible!

The 787 battery fires.
The 737M control issues.
The 777W engine issues.

Clipper7 21st Apr 2019 10:40


Originally Posted by A320ECAM (Post 10452433)
Unfortunately Boeing's reputation is fast descending into something which may very well irreversible!

The 787 battery fires.
The 737M control issues.
The 777W engine issues.


In all fairness, the 777W engine issue is a Rolls-Royce issue. Agree that Boeing’s reputation is in tatters.

Sidestick_n_Rudder 21st Apr 2019 10:50

You guys forgot to add 787 engine issues. RR’s fault, but still affects Boeing airplanes.

Fursty Ferret 21st Apr 2019 11:55


I find the emphasis in the article on non-unionised South Carolina vs. unionised Washington employees misplaced.
On the contrary, I think it's an important point to consider. A non-unionised employee has little scope for whistle-blowing (unless anonymously).

cattletruck 21st Apr 2019 12:12

Sign of the times from the new schools of business. We had a project where the entire budget was blown on project managers and nobody was engaged to do the actual work.

Clipper7 21st Apr 2019 13:15


Originally Posted by Fursty Ferret (Post 10452518)
On the contrary, I think it's an important point to consider. A non-unionised employee has little scope for whistle-blowing (unless anonymously).

It has not been my experience that an employees commitment to safety has depended on which union they belong to, or if they belong to a union. An effective whistle-blowing system is a management issue, not a union issue.

beardy 21st Apr 2019 15:05


Originally Posted by Clipper7 (Post 10452557)


It has not been my experience that an employees commitment to safety has depended on which union they belong to, or if they belong to a union. An effective whistle-blowing system is a management issue, not a union issue.

I think you are correct. In the absence of good management a whistle-blower would have to rely on union support to ensure continuity of employment. The lack of union support and with poor management an employee would be unwilling to the a whistle-blower.

woptb 21st Apr 2019 15:16

Whistle blowing just illustrates their safety culture is in the dark ages. Whilst in EASA land the Just Culture concept is imperfect, the concept and generally, it’s execution is light years ahead of the extant safety culture within Boeing.

Smythe 21st Apr 2019 16:35


It has not been my experience that an employees commitment to safety has depended on which union they belong to, or if they belong to a union.
Given the issues with the FOD, tools, and other items found in the AF Tankers, I really dont think this is an issue of union vs non-union workers, or one location vs another.

Workers in Everett are hired the same way, the requirements are the same, and work their way through the union ranks. Training by Boeing remains the same at all facilities. It is the same techniques taught to install and fabricate the aircraft.

When they stopped accounting for tools was a big step backwards.

The memos that were shown by Aljazeera were not specific to South Carolina, but on the Dreamliner production everywhere. The Union is also protecting itself in Everett, but is likely another line of defense. Noting the issues with the AF tankers, those were built and quality control inspection by Boeing Everett and union personnel.

I have seen numerous posts here by people finding all kinds of stuff inside wings and fuel tanks.....

Production rates for an entire commercial aircraft, more than one a day on some models, is insane.

Dee Vee 22nd Apr 2019 00:32


Originally Posted by Sidestick_n_Rudder (Post 10452490)
You guys forgot to add 787 engine issues. RR’s fault, but still affects Boeing airplanes.


Much as Boeing (pretending to only be an integrator, and absolving themselves from responsibility for any suppliers product) would like to blame Rolls Royce for the engine issues, they can't escape the fact that THEY put them on the aircraft, and they are ultimately responsible for ensuring they were fit for purpose and would not fail, before making them available an option.

It really stinks of the "Race to the bottom" bean counter culture, we see far too much of these days.

What next, oh sorry, the Project Manager for that aircraft was only a contractor, so "not our problem" that the aircraft crashed?

tdracer 22nd Apr 2019 01:44


Originally Posted by GordonR_Cape (Post 10452365)
If brand A sells an aircraft at a capital cost of X, and brand B sells a similar model for 10-20% cheaper, would that account for higher sales, even though the brand A model is "an overall better aircraft"? That seems to be what the comment suggests, not the raw number of sales.

By the same logic, the B737 sells more aircraft at less than half the price of the B787. Oh wait...

Sorry Gordon, but your post is almost a non-sequitur (and I notice your post altered what I quoted in my post). Which aircraft is 'better' is a matter of opinion and debate based on a number of factors - seat mile costs, dispatch reliability and overall reliability, overall cost of ownership. In an era where the vast majority of ticket purchases are based on little more than price, the operators probably don't care that much that the A350 might be more comfortable for the passenger (I have little doubt the 787 passenger experience would be much better if most operators had kept it at the 8 across seating it was really designed for, but then you have to go back to that part about purchase decisions being based on price). BTW, do you have a source for your claim that the 787 sells for 10-20% less than the comparable A350?
What I specifically was responding to was this:

It appears A350 sales are starting to accelerate
which is demonstrably false. In fact, net announced orders for the A350 so far in 2019 are negative (-4 to be specific) while Boeing shows 38 net orders for the 787 so far in 2019. Despite the continued trashing of the 787 by some posters on this form, it's clear that the operators are in fact rather happy with the aircraft and ordering more - to the extent it's outsold the A350 by a factor of 3 to 1 over the last 30 months.

BTW, regarding that AlJazeera report, scuttlebutt at the time was that the employee interviews in South Carolina were a hit job orchestrated by the Seattle area machinist union to discredit the non-union workers (several Seattle area machinists were sent to South Carolina to teach the local workers how to do the job, and hence were able to point AlJazeera at disgruntled workers to get the desired story).

AC560 22nd Apr 2019 01:58


Originally Posted by Clipper7 (Post 10452101)
I find the emphasis in the article on non-unionised South Carolina vs. unionised Washington employees misplaced.

How is it misplaced?

GordonR_Cape 22nd Apr 2019 04:37


Originally Posted by tdracer (Post 10452867)
Sorry Gordon, but your post is almost a non-sequitur (and I notice your post altered what I quoted in my post). Which aircraft is 'better' is a matter of opinion and debate based on a number of factors - seat mile costs, dispatch reliability and overall reliability, overall cost of ownership. In an era where the vast majority of ticket purchases are based on little more than price, the operators probably don't care that much that the A350 might be more comfortable for the passenger (I have little doubt the 787 passenger experience would be much better if most operators had kept it at the 8 across seating it was really designed for, but then you have to go back to that part about purchase decisions being based on price). BTW, do you have a source for your claim that the 787 sells for 10-20% less than the comparable A350?

What I specifically was responding to was this:

It appears A350 sales are starting to accelerate
which is demonstrably false. In fact, net announced orders for the A350 so far in 2019 are negative (-4 to be specific) while Boeing shows 38 net orders for the 787 so far in 2019. Despite the continued trashing of the 787 by some posters on this form, it's clear that the operators are in fact rather happy with the aircraft and ordering more - to the extent it's outsold the A350 by a factor of 3 to 1 over the last 30 months.

I don't have any data on passenger cost per seat mile, I was merely pointing out that upfront capital costs may have something to do with the difference in sales volumes. The difference in year of first introduction into service (2011 vs 2015) also makes a difference, but I left that out of my comment, since I thought that was obvious to all concerned. Any chart that starts from zero, with a different base-date, will have dips and peaks in growth.

I quoted exactly what the original comment read, since the forum does not copy multiple quoted text:

Originally Posted by B772 (Post 10452306)
It appears A350 sales are starting to accelerate and may in fact be an overall better aircraft than the B787. Passenger satisfaction levels for the A350 are greater than the B787. Watch this space !!!

If you chose to selectively quote only part of that original comment, to advance a narrow argument, and ignored the rest of the context, then you are playing with semantics, and missing the point entirely in your response to me, and to the original poster. I stand behind my comment. Its fine for you to disagree...

Dee Vee 22nd Apr 2019 07:18


Originally Posted by CW247 (Post 10452972)
Noise. They are noisier than a 4 engined 20 year old A340 as a pax (seated right over the wing) which is a shame because on the outside they whisper comparitively speaking. Conclusion therefore is that cabin noise damping is lower standard

I've noticed exactly the same thing, for a modern aircraft, they are certainly very noisy in the cabin....

B772 22nd Apr 2019 12:14

tdracer. Airbus has in excess of 927 orders for the A350 with 38 gained during March 19. Keeping in mind the B787 is being produced on 2 production lines and sold cheaper than the A350 I have no doubt the B787 will win the sales race.

Gertrude the Wombat 22nd Apr 2019 12:56


Originally Posted by cattletruck (Post 10452525)
We had a project where the entire budget was blown on project managers and nobody was engaged to do the actual work.

You could try doing it the other way round - spend 0p on project managers, call the resulting chaos "agile", and see how much you deliver on spec, on time and on budget!

(Answer: actually you don't fail to do these things, because there wasn't any spec and there wasn't any plan.)

A320ECAM 22nd Apr 2019 13:01

Well the 787 RR engine issues are still a major problem for the operators. Boeing and in fact the US in general have turned into a total cesspit of aviation and country respectively.

I would rather step foot on an aircraft made by a certain Russian manufacturer than onto a Boeing ever again. Fortunately I fly Airbus.

Superpilot 22nd Apr 2019 15:04


Answer: actually you don't fail to do these things, because there wasn't any spec and there wasn't any plan
Or no one believed in the plan and fanciful ideas of the clueless management in the first place

Smythe 22nd Apr 2019 21:51


  • VNAV mode (especially on descent) The system just doesn't know how slippery the aircraft is and provides some woeful descent profile calculations. To think this got past testing defies belief.

and according to FAA and Boeing, it can still be a CAT C!


t_cas 23rd Apr 2019 04:32


Originally Posted by Sidestick_n_Rudder (Post 10452490)
You guys forgot to add 787 engine issues. RR’s fault, but still affects Boeing airplanes.

and GE engines. .........

B772 16th Jun 2019 13:27

I see Japan Airlines has just taken delivery of their first A350 which also happens to be their first ever Airbus. If it were not for the problems Japan Airlines and All Nippon Airlines experienced with the early B787 deliveries I have no doubt Japan Airlines would have remained a loyal Boeing customer.

nolimitholdem 16th Jun 2019 14:19


Originally Posted by CW247 (Post 10452972)
Just some random observations by someone who has flown the 787 as a pax and for a short while as a pilot.
  • Toilet seat lids falling down mid-peeing session. This is a consistent problem across airlines and independent of turbulence.
  • Humidity improvement? Really? Flown as a pax in equal measure on A330s, A340s, 777s. I didnt notice any difference.
  • IFE screens that don't tilt. Virgin and Norwegian have the same problem. Are there any that do tilt? Pax in front tilts seat. Tough luck with the viewing angle
  • Noise. They are noisier than a 4 engined 20 year old A340 as a pax (seated right over the wing) which is a shame because on the outside they whisper comparitively speaking. Conclusion therefore is that cabin noise damping is lower standard
  • Cup holders on the flight deck. Rediculously short in height, in moderate chops of 5 minutes half the tea/coffee has fallen out.
  • Turbulence in general. The flaperons move for sure but whether or not this helps turbulence is a highly suspect claim IMO
  • Yoke clip springs. Impossible to put a note of paper using the clips provided. So weak and ineffectual. Who provided such rubbish to them?
  • Scratches on the internal and external surfaces of the windshield! When a surface scratches this easily you know it's a pretty cheap material. Unbelievable this. We have 6 month old aircraft with so many scratches caused by the wipers (on the outside) and a combination of things (including the mind boggingly stupid idea of using a hard metal wire frame based sun shade) on the inside. I have flown 25 year old A320 on their original scratch free windshields.
  • VNAV mode (especially on descent) The system just doesn't know how slippery the aircraft is and provides some woeful descent profile calculations. To think this got past testing defies belief.
All in all, some wonderful ideas but poorly executed and lots of evidence of cost cutting wherever you look. Boeing have failed on getting the basics right.

Absolutely agree with every point. Especially the VNAV. What an absolute joke. I'm completely certain they slapped the B777 software in and called it done. Very dicey when starting descent from above FL40, will quite happily take you into excessive rates right into Mmo. You can compensate with lower speeds or earlier descent. So why exactly is it even there? Then the speedbrake message comes out, because apparently after multiple years in service it's just too hard to tweak the software to operate correctly to account for the need for drag. It's to the point where I just fly it in manual modes with the calculated path as a rough guide. No problem, but again, how is this proffered by Boeing engineers in 2019 with a straight face? But then when you ask most line engineers what some fault means, they just shrug. They have no idea either. Do a reset, sign the tech log, kick it out the door. "Solved".

I would also add to your list the cursor-driven FMC. Slower and more fiddly than what it replaces yet considered progress. And plasticky, cheap-feeling finish to...everything. Cockpit sunshades same as they give away as promotions at Tesco, says it all.

Incredible really that this is what a couple hundred million buys and is sold as state of the art. Feels more like cheap, gimmicky ****. Complete with water-cooled electronics, like some kid's overclocked gaming computer.

But hey, you can auto-program SLOP in now. So there's that. And the HUD is...cool I guess?

The ultimate example of when a magnificent brand is destroyed by corporatism. Never thought I'd live long enough to see a Boeing product referred to by colleagues as a flying trash can.

VFR Only Please 16th Jun 2019 14:56


Originally Posted by Dee Vee (Post 10452282)
[re Al Jazeera doc] Most poignant is the bit where the factory workers on the production line say they wouldn't fly on it!

I found the 32-year-veteran Boeing aeronautical engineer declaring that SHE had been avoiding the 787 pretty thought-provoking.


Originally Posted by 20driver (Post 10452349)
[...] Given no hull loses or fatalities you can't really fault the safety record. [...]

Dunno. If you have a bunch of drug-addled employees installing fasteners any old way and this going unregarded owing to deadline pressure, does it have to have immediate consequences? Would it be noticed on a D-Check? Could it be that one fine day the Charleston-built ones start falling from the sky?


Originally Posted by B772 (Post 10494997)
I see Japan Airlines has just taken delivery of their first A350 which also happens to be their first ever Airbus. If it were not for the problems Japan Airlines and All Nippon Airlines experienced with the early B787 deliveries I have no doubt Japan Airlines would have remained a loyal Boeing customer.

When was the last time JAL purchased a non-American aircraft?

Yeehaw22 16th Jun 2019 14:58


Originally Posted by nolimitholdem (Post 10495031)
But then when you ask most line engineers what some fault means, they just shrug. They have no idea either. Do a reset, sign the tech log, kick it out the door. "Solved".

You must have some pretty crap lineys then. The second part of your statement sounds exactly like the 787 fim. Do the system test, if it passes it was an intermittent fault. Return to service. Some tests even tell you to run the test more than once if it fails :rolleyes:

Agree with most of the sentiments though. The cabins are dreadfully built. Windscreens are made of cheese and those sun visors need burning. I have to disagree on the noise though having done recent flights on 744 346 773 the 787 is leagues quieter. Although not at quiet as the 388.

Meester proach 16th Jun 2019 15:06


Originally Posted by nolimitholdem (Post 10495031)
Absolutely agree with every point. Especially the VNAV. What an absolute joke. I'm completely certain they slapped the B777 software in and called it done. Very dicey when starting descent from above FL40, will quite happily take you into excessive rates right into Mmo. You can compensate with lower speeds or earlier descent. So why exactly is it even there? Then the speedbrake message comes out, because apparently after multiple years in service it's just too hard to tweak the software to operate correctly to account for the need for drag. It's to the point where I just fly it in manual modes with the calculated path as a rough guide. No problem, but again, how is this proffered by Boeing engineers in 2019 with a straight face? But then when you ask most line engineers what some fault means, they just shrug. They have no idea either. Do a reset, sign the tech log, kick it out the door. "Solved".

I would also add to your list the cursor-driven FMC. Slower and more fiddly than what it replaces yet considered progress. And plasticky, cheap-feeling finish to...everything. Cockpit sunshades same as they give away as promotions at Tesco, says it all.

Incredible really that this is what a couple hundred million buys and is sold as state of the art. Feels more like cheap, gimmicky ****. Complete with water-cooled electronics, like some kid's overclocked gaming computer.

But hey, you can auto-program SLOP in now. So there's that. And the HUD is...cool I guess?

The ultimate example of when a magnificent brand is destroyed by corporatism. Never thought I'd live long enough to see a Boeing product referred to by colleagues as a flying trash can.


What a tale of woe. The VNAV won’t like descent at .85 because it considers its to close to the barbers pole, it always seems to do .838 in the descent so straight away you get “ drag required”. Just start descent 10 miles earlier or up 838 in the cruise just before descent. Hardly taxing is is it ?


incidentally it’s “ chop “ not “ chops” . OP must be from Denmark / Holland as they always refer to turbulence as a measure of a pork dinner.

nolimitholdem 16th Jun 2019 22:07


Originally Posted by Meester proach (Post 10495056)



What a tale of woe. The VNAV won’t like descent at .85 because it considers its to close to the barbers pole, it always seems to do .838 in the descent so straight away you get “ drag required”. Just start descent 10 miles earlier or up 838 in the cruise just before descent. Hardly taxing is is it ?


incidentally it’s “ chop “ not “ chops” . OP must be from Denmark / Holland as they always refer to turbulence as a measure of a pork dinner.

Nope, not taxing but you serve my point well - it's just too hard to account for the wing's characteristics in the software? Don't seem to hear many of my AB colleagues with similar complaints, much as it pains me to admit. I didn't even mention the bizarro logic of reducing thrust and pitching down when already far below profile and the addition of thrust when high and fast.

Line techs were (still are, I left) Boeing GoldCare. Freely admitted that many of the obscure fault messages were a mystery to them. To be fair, some of those have since been solved with software updates.

Like the Max, Boeing sells this thing as catering to the lowest common denominator pilot but some of the most basic functions of VNAV are crude at best, just plain wrong at worst. Not an issue for those who understand energy management but in the hands of the many magenta line children out there it's a recipe for tears eventually.

Rated De 16th Jun 2019 22:18

The Normalisation of Deviance.

Dianne Vaughan explains how systemic failure saw NASA launch an orbiter it knew was not safe on that day. The result the Challenger loss.

These changes occur an increment at a time.
Nobody thinks their particular corner cut makes the difference.

It begins with endless focus on reduction of cost. Drilled into them at the business school, out they flow with economic orthodoxy. They continue the relentless cost reduction, bonus culture and eventually that permeates everywhere.
Customers of the aircraft, consumers of airline product, managers, pilots and even engineers all hearing the same beat of the drum.

Bit by bit margins are reduced.

Boeing has far bigger systemic problems than the share price.

568 17th Jun 2019 05:28

VNAV PTH descent:Probably "cut and pasted" from 777 FMC software algorisms, so that explains the lack of understanding (software program) of the "wing design" on the 787 and the differences VNAV has on wing efficiency, betwixt 777 and 787 (both wing designs are super brilliant).The same applies to the 747-8 (over speeds on VNAV PTH descent) leading to VNAV SPD and the impending VMO/MMO!

OpenCirrus619 17th Jun 2019 13:32

https://www.theguardian.com/business...7-safety-fears
...so, in an aircraft with a history of fires, having a faulty fire suppression system isn't a grounding issue?

Boeing "put passenger safety first" - doesn't sound like it so far this year.

Una Due Tfc 17th Jun 2019 14:01

It's by far the worst commercial aircraft currently flying for radio faults that I've noticed at least. Screeching/howling blocking the pilots transmissions or at least making it very difficult to read them, radios getting jammed on one frequency, radios giving up entirely so alternate needs to be used.


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