Got to say that when I flew EZY with a large group of friends to Madrid last month, two of whom had booked outward flights for the previous day in error the ground staff were all very helpful and courteous, and as there was space on the plane, let them fly with no extra charges.

I was v surprised but quite impressed

Irish Steve:

You get the anorak award, but do you also notice that the graphic for the commercial break shows a twin-engined plane making 4 contrails..?

sad, eh?

I've traveled with Easyjet out of luton on several occasions and have generally been treated well except on the last flight I made.

I enquired with the member of staff on the desk in the departure lounge as to the reason for the delay and how long it was likely to be and was to that they didn't know and I should sit down and shut up!

I appreciate she may have been having a bad day but I wasn't impolite at all in the way I asked!

I guess at the end of the day it just depends on the individual you speak to.

""and was to that they didn't know and I should sit down and shut up!""
this apparently is quite the common way that they speak to their passengers
a friend of mine, sitting at the gate in GLA, went up before his row was called forward during boarding, apparently he couldn't understand the announcement, he was told to sit back down again or else !
when he compained about this 18 yr old girls attitude, she then called the police and he was escorted out of the airport by 2 police oficers
police told him that that was getting very common and happened at least twice a day
who do these people think they are ?
have they never heard of the word service ???

It's a bit like this;
What's your idea of a nice meal, a restaurant with proper and courteous service and good food, or a mixed kabab in a pitta bread?????

[This message has been edited by Stelios (edited 05 May 2001).]

Low cost should not mean no courtesy. I am sure that we only see the problems on TV, but even so I find it incredible that so many inarticulate, bolshy and just plain dumb people can all work for one organisation. I don't know the rates of remuneration for ground staff at EZY, but all I can think of is: "Pay Peanuts, you get Monkeys."



------------------
"Take-off is optional, Landing is mandatory"