Airline: Series 6
Guest
Posts: n/a
Oh no, not more of that garbage, can hardly be good PR.
Thing that saddens me is that out of all the arguments at check in etc...a lot can be avioded. It seems no EZY check in staff ever use a bit of initiative ( ok their young and pehaps afraid of management but I bet at the interview they said, they had confidence and the abilty to think for themselves!! - why not show it!,
It seems on the Documentary they are forever fobbing the blame off to other people not actually there ( suprise suprise)
For example if someone is late by 5 minutes for check in and the desk is closed-
for christ sakes, use a bit of initiative! Your only going to infuriate the passenger by sticking to the procedures and saying no sorry too late! ok so airlines have regulations and procedures ( but they are there to be broken! what ever happened to customer satisfaction - a trait cheap no-frills airlines such as easyjet have sadly forgotten
I worked in check in a while ago for a number of years and i frequently let late ( 5-15mintue) checks in's go ahead ( yes even with low fares no-frills airlines such as Easyjet) - I never got in trouble - all it takes is a bit of initiative and sometimes a little cunning.
I promise you this, You will save yourself a lot of hastle and bad press and you will get a thank you at the end of it!
[This message has been edited by darkstar_45 (edited 06 June 2001).]
Thing that saddens me is that out of all the arguments at check in etc...a lot can be avioded. It seems no EZY check in staff ever use a bit of initiative ( ok their young and pehaps afraid of management but I bet at the interview they said, they had confidence and the abilty to think for themselves!! - why not show it!,
It seems on the Documentary they are forever fobbing the blame off to other people not actually there ( suprise suprise)
For example if someone is late by 5 minutes for check in and the desk is closed-
for christ sakes, use a bit of initiative! Your only going to infuriate the passenger by sticking to the procedures and saying no sorry too late! ok so airlines have regulations and procedures ( but they are there to be broken! what ever happened to customer satisfaction - a trait cheap no-frills airlines such as easyjet have sadly forgotten
I worked in check in a while ago for a number of years and i frequently let late ( 5-15mintue) checks in's go ahead ( yes even with low fares no-frills airlines such as Easyjet) - I never got in trouble - all it takes is a bit of initiative and sometimes a little cunning.
I promise you this, You will save yourself a lot of hastle and bad press and you will get a thank you at the end of it!
[This message has been edited by darkstar_45 (edited 06 June 2001).]
