AA CEO flying Southwest
Any business should be keeping an eye on what the competition is doing so having the CEO get first hand experience is perfectly reasonable, so he can draw a comparison from the customer’s point of view.
Also, at his level time is critical and an important meeting could mean missing a company operated flight and having to take a later one on a competitor.
Also, at his level time is critical and an important meeting could mean missing a company operated flight and having to take a later one on a competitor.