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USA Today: UA forcibly remove random pax from flight

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USA Today: UA forcibly remove random pax from flight

Old 10th Apr 2017, 16:55
  #21 (permalink)  
 
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The BBC just picked up the story. I'll bet almost every media organization worldwide will carry the story. Terrible PR for United.
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Old 10th Apr 2017, 17:01
  #22 (permalink)  
 
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Land of the Free!?

Only in US.
Anyway, some PAX walked of in discust . Problem solved.
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Old 10th Apr 2017, 17:17
  #23 (permalink)  
 
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Bottom line is that it's United's aircraft. It would have been far better to deny boarding in the first place than to deboard a passenger, but the incident was escalated by the passenger refusing to leave the aircraft once told that he would not be accommodated on that flight.


I think it will set a terrible precedent if this passenger is rewarded for his behavior. The lesson learned will be that defiance of flight and ground crew and abusive behavior will get you want you want.
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Old 10th Apr 2017, 17:18
  #24 (permalink)  
 
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How is it possible to board more pax than you can have?! They must have known that dead heading crew would take this flight. This should have been taking care of at the gate, not in the plane.
With that, you never can be sure to take a flight even when you've paid the full price?

UA is not having the best news these days...
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Old 10th Apr 2017, 17:21
  #25 (permalink)  
 
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'I think it will set a terrible precedent if this passenger is rewarded for his behaviour.'

Better to set the precedent that it's acceptable to assault your customers?
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Old 10th Apr 2017, 17:27
  #26 (permalink)  
 
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twb3

You're kidding, right?
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Old 10th Apr 2017, 17:35
  #27 (permalink)  
 
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I`m sure ALL DOCTORS will think twice now when the question is asked " Is there any Doctors on board ? " Shame , shame , shame on United. The land of the free and home of the brave has turned into the land of the terrorised and the home of the stupid.
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Old 10th Apr 2017, 17:38
  #28 (permalink)  
 
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The rudest people in uniform I have seen on this planet were in the US.

Be it police, flight attendants, custom officers, security personal whatever.
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Old 10th Apr 2017, 17:40
  #29 (permalink)  
 
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Originally Posted by twb3 View Post
It would have been far better to deny boarding in the first place than to deboard a passenger, but the incident was escalated by the passenger refusing to leave the aircraft once told that he would not be accommodated on that flight.
Even if you accept the principle that full-fare passengers can be involuntarily offloaded through no fault of their own, according to the accounts the doctor offered a perfectly valid reason why he should be allowed to keep his seat.


I think it will set a terrible precedent if this passenger is rewarded for his behavior. The lesson learned will be that defiance of flight and ground crew and abusive behavior will get you want you want.
Straw man argument.

United have well and truly shot themselves in the foot on this occasion.
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Old 10th Apr 2017, 17:46
  #30 (permalink)  
 
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Originally Posted by rotornut View Post
The BBC just picked up the story. I'll bet almost every media organization worldwide will carry the story. Terrible PR for United.
Indeed. It's currently the #1 most read story on the BBC News website. Way to go, United.
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Old 10th Apr 2017, 17:47
  #31 (permalink)  
 
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Originally Posted by I-FORD View Post
When Law Enforcement Officers ask or order you to leave an airplane you comply. When airline employes ask or order you to do something on a plane you comply. Any question is resolved afterwards, out of the vehicle. Some Passengers think that buying a ticket entitles them to do whatever they want on board an airplane, it is not just so.
Except they asked for volunteers...

Volunteer: "A person who freely offers to take part in an enterprise or undertake a task."
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Old 10th Apr 2017, 17:48
  #32 (permalink)  
 
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Originally Posted by I-FORD View Post
Some Passengers think that buying a ticket entitles them to do whatever they want on board an airplane, it is not just so.
I suspect that most passengers simply think buying a ticket entitles them to sit down and be flown to their intended destination.
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Old 10th Apr 2017, 17:49
  #33 (permalink)  
 
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Simple question for you guys in the industry

Why does there ever need to be an involuntary removal?

Surely you just raise the compensation until you get enough volunteers? I'm sure at $10K someone would have volunteered.

Or is it just the case the airline there's some law that says after x compensation is offered, you can do involuntary, and in this case United was too tight?
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Old 10th Apr 2017, 17:52
  #34 (permalink)  
 
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There is a limit to what airline employees can ask. Would you obey if an airline employee told you to jump out of an airborne aircraft. Of course not. It all depends on what is the definition of reasonable. It would seem to be unreasonable to ask a doctor who had business the following day to deplane.
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Old 10th Apr 2017, 18:00
  #35 (permalink)  
 
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'Unruly behaviour is more and more widespread. Sometimes it needs to be dealt with the way we see in the video. Not the first nor the last.'

Not Bashar Assad. A doctor going to work.....
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Old 10th Apr 2017, 18:04
  #36 (permalink)  
 
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Simple question for you guys in the industry
Why does there ever need to be an involuntary removal?
Any number of reasons from technical (broken seat) to behavioural (intoxicated passenger) and everything inbetween.

I am curious why security (police) were required for what should have been an operational matter. This situation (which hasn't been fully explained) superficiously seems to be a management failure, and by that I mean how the specific situation was managed. Any experienced pilot or crew member will tell You there are many ways to "skin a cat" and resolve a difficult situation. Dragging a passenger down the aisle by their heels wouldn't be a sensible resolution for most of them, as United are no doubt about to find out.
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Old 10th Apr 2017, 18:11
  #37 (permalink)  
 
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I am curious why security (police) were required for what should have been an operational matter.

Dragging a pax down the aisle is a measure of last resort. UA has customer service personnel trained to deal with situations such as removal, there are protocols on how to identify the unlucky pax. That they got to that level means the person picked didn't play ball.
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Old 10th Apr 2017, 18:13
  #38 (permalink)  
 
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It does look like a simple case of assault . No violence was being offered by the passenger. I wonder how far these Security officials would have gone to remove the guy? Taser? Shoot him?
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Old 10th Apr 2017, 18:14
  #39 (permalink)  
 
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Dragging a pax down the aisle is a measure of last resort. UA has customer service personnel trained to deal with situations such as removal, there are protocols on how to identify the unlucky pax. That they got to that level means the person picked didn't play ball.
Yes, I don't doubt that for one minute, and can understand how "protocols" failed. However, that usually means you find another solution that avoids getting to this situation.
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Old 10th Apr 2017, 18:18
  #40 (permalink)  
 
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Protocols? Oh, it's OK to over sell tickets and then bump customers so you can position crew?
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