manchester airport
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manchester airport
Just heard on the radio one Mr. Spooner (M.D Manchester Airport) blowing his own trumpet again and telling everyone how he would like everyone coming to the forthcoming games from far and wide to have a lasting impression of the airport and how they are 'rolling out the red carpet' !!!!!!!!!
If there is anyone from egcc management reading this :
when was the last time any of you went a wonder around the terminals ??
I work at the airport and in the last 2 weeks have used it as a passenger. It is a disgrace.
Lets recap :
How long have the travelators / escalators been
having 'ESSENTIAL MAINTENANCE' ? 3 monthes ?? - on a foot note the 'essential maintenance' signs have now found themselves blocking two of the four main exit doors to terminal 1 !!! (the signs moved from the travelators that still don't work) and just for good measure the ones not having 'maintenance' are never switched on !!!
The idiotic route pax follow when on bravo pier, with signs telling everyone of the 'essential work' being carried out !!!! 10 months after september 11. (as far as i am aware inbd/outbd pax mix at several other uk airports. inc lgw?)
The baggage hall exit in terminal 1 being partley blocked by hundreds of bags which seem to just sit there day after day ? (health and saftey issue maybe?) and while we on the subject of bags why at manchester does it take 45 mins to get a bag off an aircraft that is parked only 100 yds away ?? - i,m sure your commonwealth games people are going to be very impressed.
Something out of eastern europe is an insult to eastern europe and so before you give yourselves a pat on the back for a job well done, perhaps you should come down from your towers and take a look (perhaps ride along with a crew trying to park on the 'blackboard ' docking ''system'' !!!
If there is anyone from egcc management reading this :
when was the last time any of you went a wonder around the terminals ??
I work at the airport and in the last 2 weeks have used it as a passenger. It is a disgrace.
Lets recap :
How long have the travelators / escalators been
having 'ESSENTIAL MAINTENANCE' ? 3 monthes ?? - on a foot note the 'essential maintenance' signs have now found themselves blocking two of the four main exit doors to terminal 1 !!! (the signs moved from the travelators that still don't work) and just for good measure the ones not having 'maintenance' are never switched on !!!
The idiotic route pax follow when on bravo pier, with signs telling everyone of the 'essential work' being carried out !!!! 10 months after september 11. (as far as i am aware inbd/outbd pax mix at several other uk airports. inc lgw?)
The baggage hall exit in terminal 1 being partley blocked by hundreds of bags which seem to just sit there day after day ? (health and saftey issue maybe?) and while we on the subject of bags why at manchester does it take 45 mins to get a bag off an aircraft that is parked only 100 yds away ?? - i,m sure your commonwealth games people are going to be very impressed.
Something out of eastern europe is an insult to eastern europe and so before you give yourselves a pat on the back for a job well done, perhaps you should come down from your towers and take a look (perhaps ride along with a crew trying to park on the 'blackboard ' docking ''system'' !!!
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Well at least they won't be surprised when they see the rest of the City. But then they might actually clean up the rubbish that has been part of Manchester for so long.
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(as far as i am aware inbd/outbd pax mix at several other uk airports. inc lgw?)
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Longstay,
I too have just started work at Manchester Airport. There is a simple yet odd reason for the broken travelators in 'C' Pier, and I can tell you the number of people who complain about it is huge.
As some of you may know, C Pier at Manchester was segregated after 11/9. This basically meant that large, white partitions were extended all the way along 'C' Pier, effectively splitting the pier into two halves. The travelators in C Pier are in the middle of the pier, two abreast. The divides were placed in the centre of the two travelators, and as a result in some areas the edge of the moving section of the travelator is too close to the partition to move safely without creating friction with the partition, or indeed stopping moving all together.
The bags in the T1 Arrivals hall are due to Globeground/Groundstar's baggage problems. I don't want to slag anyone at these two companies off, but I have seen passengers landside on the phone for 90 minutes, holding and being passed from pillar to post, trying to get someone from Groundstar/GG to escort them to the security point in T1 to collect their lost bags, which are sitting feet away from them airside in the T1 Arrivals. Furthermore, nobody from Manchester Airport can get round the easy way through arrivals, as that route is 'only to be used in emergency', even if an airside pass is in possession. Manchester staff must either wait for the call from the handling agents to send the passenger to the security point just at the border between landside and airside in Arrivals, or if we are not too busy hotfoot it down past departures the long way round to collect the passenger's bags ourselves. Like I said, I don't want to upset anyone here, as GG/Groundstar are good handling agents, I'm just trying to provide an explanation for the baggage problems.
The time it takes for luggage to come to the belt is an issue, especially in T1, mainly due to staffing problems.
I am not in any 'tower', I am temporary staff working on the 'front line'. We are regularly tutted at and sighed to by angry passengers, or more often by their relatives waiting for them to emerge from the arrivals hall.
I too have just started work at Manchester Airport. There is a simple yet odd reason for the broken travelators in 'C' Pier, and I can tell you the number of people who complain about it is huge.
As some of you may know, C Pier at Manchester was segregated after 11/9. This basically meant that large, white partitions were extended all the way along 'C' Pier, effectively splitting the pier into two halves. The travelators in C Pier are in the middle of the pier, two abreast. The divides were placed in the centre of the two travelators, and as a result in some areas the edge of the moving section of the travelator is too close to the partition to move safely without creating friction with the partition, or indeed stopping moving all together.
The bags in the T1 Arrivals hall are due to Globeground/Groundstar's baggage problems. I don't want to slag anyone at these two companies off, but I have seen passengers landside on the phone for 90 minutes, holding and being passed from pillar to post, trying to get someone from Groundstar/GG to escort them to the security point in T1 to collect their lost bags, which are sitting feet away from them airside in the T1 Arrivals. Furthermore, nobody from Manchester Airport can get round the easy way through arrivals, as that route is 'only to be used in emergency', even if an airside pass is in possession. Manchester staff must either wait for the call from the handling agents to send the passenger to the security point just at the border between landside and airside in Arrivals, or if we are not too busy hotfoot it down past departures the long way round to collect the passenger's bags ourselves. Like I said, I don't want to upset anyone here, as GG/Groundstar are good handling agents, I'm just trying to provide an explanation for the baggage problems.
The time it takes for luggage to come to the belt is an issue, especially in T1, mainly due to staffing problems.
I am not in any 'tower', I am temporary staff working on the 'front line'. We are regularly tutted at and sighed to by angry passengers, or more often by their relatives waiting for them to emerge from the arrivals hall.
Mmmmm PPruuune!
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How long have the travelators / escalators been down
mmmmmmm
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You forgot to mention that MAN is one of the few international airports in the world not to have a staff channel. Even the fast track is closed to crew. Yes there may be a "staff channel" sign on one of the desks but that normally means pushing through a mass of passengers.
-and lets not even mention the car parking where crews face infrequent or full buses....and are routinely ripped off with hefty "fines" for trumped up minor infringements in an officially sanctioned racket run by a bunch of crooks.
-and lets not even mention the car parking where crews face infrequent or full buses....and are routinely ripped off with hefty "fines" for trumped up minor infringements in an officially sanctioned racket run by a bunch of crooks.
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Man is THE worst airport in the world. I'm based there so I should know. Book your hols out of EMA or LPL just to stick it to Muirhead. I refuse point blank to furnish them with my dosh!
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I take offence to the comments of shot one about the staff bus service at man, try catching a bus in a city centre with a more frequent service{7 minute service troughout the day apart from 4 hours}. Yes the airport is a total mess and looking very shabby at the moment but dont kick the hard working staff whilst they are under attack from profit hungry managers, public and other staff members. Morale is low enough at present please dont kick us while we are down.
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There is a wider issue here, with the exception of the new terminal at Stansted, our major airports in the UK are stuck in a time warp, in the 60's, with bolt on portacabins here and there.Both MAN APT PLC and BAA are turning in huge profits when compared to the airlines.Both airport companys protect share holder value rather than provide clean, efficient terminals for their prime and secondary customers, us the airlines and the passengers. A walk around Gatwick South Terminal will provide you with further information. Both companies are scrimping on non essential maintenance, such as escalators and lifts, the escalators at Manchester in the link between Term 1 and 2 are a case in point. In short the UK has the dowdiest,dirtiest and dankest airports in the world, not a great welcome to our foreign visitors........and dont get me started on fastrak and both MAN and LGW
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oh yes, forgot to mention in my winge about the sanctioned robbery taking place in the carparks, nobody should pay the fines full stop. It's just a money spinner for spooner !!!! and anyone getting a ticket should just demand spooner / muirhead comes down to the carpark immediately and keep ringing untill they do.They are responsible for this, not the clamping company who if they think they can make a few quid will, but remember your car park pass is a contract between your company and the airport and no one else.
I see that egcc was slated in the man evening news the other week, passengers are noticing.
I see that egcc was slated in the man evening news the other week, passengers are noticing.
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One of the main reasons for baggage taking 45 mins or more to arrive at MAN T1 is a number of things i have to work with it everyday.
One is the building work going on building a new baggage belt system so all the baggage trucks have to make there way through fork lift trucks and welders at work.
Another is thats its only a one way one lane road to the arrival baggage belts so if one person is on the belt your flight is on you have to que blocking off the whole western entry points to the baggage hall. I myself have spent 20 mins just 4 meters from the belt unable to get any closer.
And i go on .... Ringway Handling are driving into the baggage halls towing 6 baggage trucks the limit is 3 they keep blocking it off as they have no drivers to remove them after they have finished throwing off bags.
Just to comment on the baggage from baggage facilitys blocking the exits.. GlobeGround have been given no storage for the baggage and they now look after all Servisair rush baggage as well as there own.
One is the building work going on building a new baggage belt system so all the baggage trucks have to make there way through fork lift trucks and welders at work.
Another is thats its only a one way one lane road to the arrival baggage belts so if one person is on the belt your flight is on you have to que blocking off the whole western entry points to the baggage hall. I myself have spent 20 mins just 4 meters from the belt unable to get any closer.
And i go on .... Ringway Handling are driving into the baggage halls towing 6 baggage trucks the limit is 3 they keep blocking it off as they have no drivers to remove them after they have finished throwing off bags.
Just to comment on the baggage from baggage facilitys blocking the exits.. GlobeGround have been given no storage for the baggage and they now look after all Servisair rush baggage as well as there own.
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I know I am on my own here, but I still believe Manchester is a nice airport- it could be even better if it was better run and had better resources. I have just finished by temporary job today, and I'm sad to leave- however bad people think the airport is, the staff are still a great laugh and do their best to sort the problems out. Let's hope that the airport's image improves in the future, with some sensible decisions being made.
I was unfortunate enough to be a passenger on a nice Air Scandic a300,the other day,and upon arrival on stand 10,no airbridge,in fact stand 8 and 6 both out of action and coned up too.
The Groundstar steps arrived{just 1 set for 317 pax}and after 10 minutes of messing about the crew were unable to lower them,and went off for more.
This was followed by a rather sarcastic comment from the number one to the extent of"Sorry for the delay but Ringway Handling a wholly owned subsidiary of Manchester Airport,who are the only ones who provide this service here,are unable to provide us with steps ,we {air scandic}have complained at this unacceptable service,and would hope that if any passengers would like to complain,please address the letters to Geoff Muirhead here at Manchester...................}
Didnt know whether to laugh or cry as i work for the aforementioned company,and unfortunately what she says is true.
It is now embarressing to say where you work,what once was a proud and pleasant place to work,has unfortunately turned into a laughing stock,dictated by a few greedy money men at the top hell bent on maximising profits{for themselves in bonus and payrises}to the detriment of staff,and especially to customers.......in fact customers are the lowest of the low in there eyes,seen as cash cows to squeeze as much as possible out of them in there captive little areas,with extortionate car parking prices,ridiculous food charges{5 pounds for a coffee and cake}and unbelievably shoddy facilities,where people are herded into inadequetely small areas they laughingly call gate areas,if youve anything bigger than a Jungle jet in your airline,thats half full forget it.
I agree with Indiana Jones about the airports stuck in the 60s,no one had the vision to plan for the future and thats why here at Manchester were suffering,were now on our 3rd baggage system in 5 years in terminal one and 2nd in 10 years in terminal 2,and theyre still not learning from their mistakes instead of scrapping and starting again theyre adding little bits on here and there and that goes on for the whole of the airport so that we end up with 2 or 3 different systems in different terminals not just baggage systems but escalators,lifts,check-in desks.
And of course the current management team cant or wont see this,the money that is wasted on these silly little ventures instead of an overall long-term stratagy
Could go on for hours on this as im sure a lot more of the groundstaff could but the upshot is that its not only in the airline side that the business has been affected but right through the industry,and everyones trying to get along on a shoe string,if the passengers are paying less,the airlines are getting less,therefore they need handling at the lower end of the scale,and what they are paying for at the moment is reflected in the quality of service theyre getting
The Groundstar steps arrived{just 1 set for 317 pax}and after 10 minutes of messing about the crew were unable to lower them,and went off for more.
This was followed by a rather sarcastic comment from the number one to the extent of"Sorry for the delay but Ringway Handling a wholly owned subsidiary of Manchester Airport,who are the only ones who provide this service here,are unable to provide us with steps ,we {air scandic}have complained at this unacceptable service,and would hope that if any passengers would like to complain,please address the letters to Geoff Muirhead here at Manchester...................}
Didnt know whether to laugh or cry as i work for the aforementioned company,and unfortunately what she says is true.
It is now embarressing to say where you work,what once was a proud and pleasant place to work,has unfortunately turned into a laughing stock,dictated by a few greedy money men at the top hell bent on maximising profits{for themselves in bonus and payrises}to the detriment of staff,and especially to customers.......in fact customers are the lowest of the low in there eyes,seen as cash cows to squeeze as much as possible out of them in there captive little areas,with extortionate car parking prices,ridiculous food charges{5 pounds for a coffee and cake}and unbelievably shoddy facilities,where people are herded into inadequetely small areas they laughingly call gate areas,if youve anything bigger than a Jungle jet in your airline,thats half full forget it.
I agree with Indiana Jones about the airports stuck in the 60s,no one had the vision to plan for the future and thats why here at Manchester were suffering,were now on our 3rd baggage system in 5 years in terminal one and 2nd in 10 years in terminal 2,and theyre still not learning from their mistakes instead of scrapping and starting again theyre adding little bits on here and there and that goes on for the whole of the airport so that we end up with 2 or 3 different systems in different terminals not just baggage systems but escalators,lifts,check-in desks.
And of course the current management team cant or wont see this,the money that is wasted on these silly little ventures instead of an overall long-term stratagy
Could go on for hours on this as im sure a lot more of the groundstaff could but the upshot is that its not only in the airline side that the business has been affected but right through the industry,and everyones trying to get along on a shoe string,if the passengers are paying less,the airlines are getting less,therefore they need handling at the lower end of the scale,and what they are paying for at the moment is reflected in the quality of service theyre getting
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manchester airport
Mrs Sheepy and I now fly from EGGP on our infrequent breaks to the sun .......even considered EGNH !
The reason ........EGCC is now such an awful place to fly from.....come on Manchester sort your problems out
The reason ........EGCC is now such an awful place to fly from.....come on Manchester sort your problems out
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Indiana Jones, you are very close when you remarked that the airport 'being stuck in a time warp', the only problem is that you were about a decade to kind. Although I haven't been in Manchester in a while, I do remember the 'third world' atmosphere of the place.
There should be no excuse for the massive delay in repairing escalators or anything else in this size of airport, are there really any 'planners'?
As for the city itself, well time will tell. It has been a long time since the last war, they haven't got it right until now, what makes them think they'll get it right this time.
A great city too bad about politics,
"Blairville includes Blairport"
There should be no excuse for the massive delay in repairing escalators or anything else in this size of airport, are there really any 'planners'?
As for the city itself, well time will tell. It has been a long time since the last war, they haven't got it right until now, what makes them think they'll get it right this time.
A great city too bad about politics,
"Blairville includes Blairport"
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:o Had the pleasure of working in Terminal 1 baggage the other day. Baggage system was stop start all day. Poor old Emirates airlines had to suffer the embarressment of explaining to the passengers Why did their bags have great big burn holes in them.
The reason for this was some contractor in baggage decided that it would be ok to do a bit of modification work just above the infeed for carousel 20. Bags were getting sprayed with hot molten metal just below were he was working.
the airport insists that they do not have a problem with there baggage system but it fails more times than it works. Globe ground and groundstar cannot be blamed for this fiasco. The full blame soley rests with the idiots at the highest level that are running the operation. These same idiots that I am talking about go in to retreat every weekend and avoid all the problems.
It takes on average at least 8 people to load a B757/200 on the apron, There are approx 230 bags to go on the A/C, in baggage however the handling agent will only allow for 1 worker to do the flight, this is on the grounds of cost. That same employee will on most occassions have to do another flight at the same time. Well got to go, about to enjoy another round at the world worse Airport.
By the way Terminal 2 is just as BAD............
The reason for this was some contractor in baggage decided that it would be ok to do a bit of modification work just above the infeed for carousel 20. Bags were getting sprayed with hot molten metal just below were he was working.
the airport insists that they do not have a problem with there baggage system but it fails more times than it works. Globe ground and groundstar cannot be blamed for this fiasco. The full blame soley rests with the idiots at the highest level that are running the operation. These same idiots that I am talking about go in to retreat every weekend and avoid all the problems.
It takes on average at least 8 people to load a B757/200 on the apron, There are approx 230 bags to go on the A/C, in baggage however the handling agent will only allow for 1 worker to do the flight, this is on the grounds of cost. That same employee will on most occassions have to do another flight at the same time. Well got to go, about to enjoy another round at the world worse Airport.
By the way Terminal 2 is just as BAD............