Some dirt on Airtours please
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Join Date: Jul 2001
Location: planet earth
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Some dirt on Airtours please
To All,
I am looking for some info on the above company to help back up a claim I am chaseing them for after an 11.5 hr delay and aggro on my flight from LGW to Faro in June. I dont have a problem with the delay (fact of life on the "J" !) but what has really got my goat is that after getting a verbal agreement out of the duty manager to meet my costs for the hotel, taxis etc they have not even bothered to give me a reply to my letters.
To explain further I could not hang around for AT to sort out the above as both the 5 month pregnant wife and 2 yr old daughter had had enough of Gatwick south after 7 hours of delay and excuses.
What I am looking for is an address of the Airtours boss (and a name if you can), so I can let him know that there is a bunch of muppets working in his customer services dept. Also if there is any way I can bring pressure to bare through IATA or similar ?. I would be most greatful for any replies. BTW once we finally got to the plane the crew were fantastic.
Many thanks for your help.
I am looking for some info on the above company to help back up a claim I am chaseing them for after an 11.5 hr delay and aggro on my flight from LGW to Faro in June. I dont have a problem with the delay (fact of life on the "J" !) but what has really got my goat is that after getting a verbal agreement out of the duty manager to meet my costs for the hotel, taxis etc they have not even bothered to give me a reply to my letters.
To explain further I could not hang around for AT to sort out the above as both the 5 month pregnant wife and 2 yr old daughter had had enough of Gatwick south after 7 hours of delay and excuses.
What I am looking for is an address of the Airtours boss (and a name if you can), so I can let him know that there is a bunch of muppets working in his customer services dept. Also if there is any way I can bring pressure to bare through IATA or similar ?. I would be most greatful for any replies. BTW once we finally got to the plane the crew were fantastic.
Many thanks for your help.
Join Date: Apr 2001
Location: Near Stalyvegas
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C130
1, Try Travel Agent, aka First Contact
2, try Holiday Insurance
3, Look in the phone book, OR the brochure, and phone Airtours direct........or the Citizens Advice Centre,or anyone else. Sorry pal, seen it, done it, AND bought the blinking "T"shirt BUT and I repeat, BUT
THIS IS NOT A FLAMING WHINGE SITE!!!!!
You have a problem? fine BUT do NOT air it here!
we aim to please, it keeps the cleaners happy
1, Try Travel Agent, aka First Contact
2, try Holiday Insurance
3, Look in the phone book, OR the brochure, and phone Airtours direct........or the Citizens Advice Centre,or anyone else. Sorry pal, seen it, done it, AND bought the blinking "T"shirt BUT and I repeat, BUT
THIS IS NOT A FLAMING WHINGE SITE!!!!!
You have a problem? fine BUT do NOT air it here!
we aim to please, it keeps the cleaners happy
