Passengers who want to disembark after boarding
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Passengers who want to disembark after boarding
Happened to us a few days ago, passenger sat down, then changed his mind and got up. Gate not closed, still boarding, but luggage had to be retreived from the hold, over an hour delay. But what can you do but let them off if they claim to be ill or are having a panic attack? I wonder how common this is, have you experienced it? What are your procedures with regards to security?
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Twice as PIC, and once when paxing.
The paxing one was worst as the airline cabin crew tried to calm the pax who was nervous on boarding. By the time we'd taxied across the active to taxi to the threshold, she'd changed her mind, and a long conversation ensued before we returned to the gate to allow her off, then find the baggage, then push back again. In all, over an hours delay.
The paxing one was worst as the airline cabin crew tried to calm the pax who was nervous on boarding. By the time we'd taxied across the active to taxi to the threshold, she'd changed her mind, and a long conversation ensued before we returned to the gate to allow her off, then find the baggage, then push back again. In all, over an hours delay.
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I believe (from an old thread on here) that keeping a pax on against their wish is bordering on 'false imprisonment'. Interesting challenge! Yes, the baggage has to come off.
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I had just boarded a flight and was called on my cellphone (doors were still open by the way!) by my client to say the meeting was cancelled and there was no need for me to travel anymore. This was not exactly a short hop, it was a FRA - BOG ..... Anyway I told an FA and she called the CSD over and said that the circumstances did not justify letting me off the 'plane even at that stage. I got the feeling that if I'd acted hysterical or been really pushy they might have yielded, but that would obviously not have been appropriate or honest.
Admittedly I also had an ulterior motive in wanting to go to Colombia, one not connected with my work (nothing to do with white powder), so I was quite pleased at the thought of being able to have a paid trip there, and a long weekend, with no work ...... good old days those were!!!
Admittedly I also had an ulterior motive in wanting to go to Colombia, one not connected with my work (nothing to do with white powder), so I was quite pleased at the thought of being able to have a paid trip there, and a long weekend, with no work ...... good old days those were!!!
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I believe that the legal phrase is "detained against their will."
A mate of mine was travelling through an Asian capital port with his wife and baby child. There was a substantial delay on the ground, with no aircon so, as they were still at the gate, he asked to go into the terminal. His request was refused. He then told the Chief Purser to inform the Captain that if he and his family were not allowed to leave the aircraft, he would call the British Embassy and tell them that he was being detained against his will. That did the trick, they were then allowed to go to the terminal and called to return just prior to closing doors for departure.
A mate of mine was travelling through an Asian capital port with his wife and baby child. There was a substantial delay on the ground, with no aircon so, as they were still at the gate, he asked to go into the terminal. His request was refused. He then told the Chief Purser to inform the Captain that if he and his family were not allowed to leave the aircraft, he would call the British Embassy and tell them that he was being detained against his will. That did the trick, they were then allowed to go to the terminal and called to return just prior to closing doors for departure.
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For safety reasons
On one hand, you must disembark the passenger IF the cabin crew can not be able to keep calm of the passenger.
On the other hand, you have to carry out a Security Check again, which means disembark EVERYBODY.
B.R
On the other hand, you have to carry out a Security Check again, which means disembark EVERYBODY.
B.R
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Hi,Well, BUT nobody Knows it. I mean that the truth about this passenger... is very difficult to know it.
So, bags, a toilet etc have could be touched or used...by that passeger who nobody meets.
I would carry out a Security Cheak again.
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So you would disembark an entire 747 cos a pax wanted to get off and do a full security check? Gee you will be popular with your bosses. What does your OPS manual say you should do and/or does your regulator have any specific security requirements.
Our SOPs involve a check around the surrounding area to make sure nothing was left behind. Check the overhead bins and get the passengers sitting adjacent to vouch for the remaining bags etc etc. Simples.
Now obviously if the punter looked dodgy and their reason for getting off didn't stack up then its a different matter altogether.
Our SOPs involve a check around the surrounding area to make sure nothing was left behind. Check the overhead bins and get the passengers sitting adjacent to vouch for the remaining bags etc etc. Simples.
Now obviously if the punter looked dodgy and their reason for getting off didn't stack up then its a different matter altogether.
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MCDU2: Reg. cabin security check, that's what we do too, check of toilets as well.
I have experienced this a few times now. Some cases were resolved by negotiating with or calming anxious passengers. But if they absolutely wanted off, they got off.
Would it ever be permissable to physically restrain a pax from leaving when still at the gate, doors open? Only case I can think of would be the unlikely situation where the passenger would pose a bigger threat outside of the aircraft.
I have experienced this a few times now. Some cases were resolved by negotiating with or calming anxious passengers. But if they absolutely wanted off, they got off.
Would it ever be permissable to physically restrain a pax from leaving when still at the gate, doors open? Only case I can think of would be the unlikely situation where the passenger would pose a bigger threat outside of the aircraft.
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As an ex-aircraft dispatcher we used to try and avoid this at all costs. During check-in the passenger service agents would attempt to ask all passengers if they were likely to become nervous pre-flight. Those that were, were put on a list and their bags were kept seperate and loaded last, so if they changed their minds, retrieving the bags was a quick task.
Of course it wasnt flaw proof, non English speaking passengers and those who just had last minute panic attacks threw a few spanners in the works.
I managed to win over a few people, by explaining that the aircraft they were boarding had already made at least one flight the same day previous to their specific flight, and was due back in x hours for another flight that was to be dispatched later in the day before I finished my shift. I told them that this was a repetitive cycle that took place day after day, and they always came back in one peice. It worked quite well.
Of course it wasnt flaw proof, non English speaking passengers and those who just had last minute panic attacks threw a few spanners in the works.
I managed to win over a few people, by explaining that the aircraft they were boarding had already made at least one flight the same day previous to their specific flight, and was due back in x hours for another flight that was to be dispatched later in the day before I finished my shift. I told them that this was a repetitive cycle that took place day after day, and they always came back in one peice. It worked quite well.
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Hi,I would disembark an entire B747 or A380.
Nobody can say for sure that the area has been checked again and everything is OK. None Crew Member.
And, in flight: If I had a passenger shouting the following: "WE ARE GOING TO DIE" then, I would land in an alternate aerodrome. Unless, my Cabin Crew could say for sure that they talk to that passenger and it was an insanity person, which should be writen in a medical paper obviously.
B.R
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Leaving Palma one day, bloke decides he has left his wallet in the bar and pops back to retrieve it, no one spots him depart ! Coffee jocky does head count and having counted a "baby" gives OK to crew and of we go! Five minutes later we taxy back to collect him which now includes a refuel ! No more trips on difficult jet for me
Think about it, pax puts luggage in hat rack then gets off aircraft.
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Pax wants off.
My, and the airlines policy?
The pax is allowed off, forthwith, no questions asked.
Hold baggage off as well.
Possible delay?
Part of the job.
NO reboarding is allowed, either.
Simples.
NB.
Who decides on this airline policy?
I do, as DirOps.
My, and the airlines policy?
The pax is allowed off, forthwith, no questions asked.
Hold baggage off as well.
Possible delay?
Part of the job.
NO reboarding is allowed, either.
Simples.
NB.
Who decides on this airline policy?
I do, as DirOps.
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411A: I agree it should be that easy. Alas, some operators have procedures which require cabin security check and id of hand luggage. Usually means all passengers disembarking, then reboarding.
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Why take the bags off, if they want to get off let them, then leave. I know against the rules but maybe the rules should be changed. Recent history shows that todays would be aircraft bombers don't mind going up with the rest of the pax. Cargo travels with no one accompanying it, that goes through less security than a pax bag.
If someone manages to get something through security I am sure they can hide it on the plane. There are so many flaws and knee jerk reactions with the whole security situation, one of the aircraft I fly had a large amount of cocaine found in a life jacket, wonder how long that traveled round the world for, was only found when the jacket needed servicing.
If it has made it through security so what if it stays onboard, carry on or hold baggage.
If someone manages to get something through security I am sure they can hide it on the plane. There are so many flaws and knee jerk reactions with the whole security situation, one of the aircraft I fly had a large amount of cocaine found in a life jacket, wonder how long that traveled round the world for, was only found when the jacket needed servicing.
If it has made it through security so what if it stays onboard, carry on or hold baggage.
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We're not even required to do cabin security checks between sectors (except in spain and returning from outside the EU), why would we need to make one simply because a pax disembarks? And recently we are allowed to carry his baggage if it cannot be found in time as well, it simply has to be reassigned as rush baggage on the documents, after all it's been screened and that is supposedly fool proof.