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Fly in spain - No response

Old 13th Jan 2019, 20:47
  #1 (permalink)  
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Join Date: Mar 2017
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Fly in spain - No response

Pretty much as the title says. I have emailed fly in spain regarding their EASA conversion program as I have read decent reviews and was always interested in their flight school. Problem is no one seems to respond to emails or phone calls... I have read that they aren't very good at getting back to people, but how is one supposed to actually get information and potentially sign up with them unless they go to the flight school in person?
a334 is offline  
Old 13th Jan 2019, 21:19
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Join Date: May 2015
Location: UK
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I know nothing about the operation but personally, if a company was acting that way at the point they should be trying to get my money then what will they be like later down the line when they have my cash?
TangoAlphad is offline  
Old 14th Jan 2019, 10:18
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Join Date: Apr 2003
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FlyinSpain as well as FTE Jerez administrative offices were closed on Season Holidays from December 20th till January 8th, Fly In Spain had operations running every day during that period as they had FI working extra to keep the demand of students flying.
They had non stop flying days for the last 2 months+ as the weather was great.
I would estimate that by today they would be coming back to you as they are still catching up since mid last week.
Airgus is offline  
Old 14th Jan 2019, 11:00
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Join Date: Oct 2016
Location: Ontario
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Exactly as post #2 says. If they are this unreliable with communication before you hve started, take this as a warning and go somewhere else. Imagine what they will be like when you're training there!

A simple automated email stating they have received high volume of emails and are dealing with them etc etc is not a difficult task is it?
A320ECAM is offline  
Old 14th Jan 2019, 17:35
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Originally Posted by Airgus View Post
FlyinSpain as well as FTE Jerez administrative offices were closed on Season Holidays from December 20th till January 8th, Fly In Spain had operations running every day during that period as they had FI working extra to keep the demand of students flying.
They had non stop flying days for the last 2 months+ as the weather was great.
I would estimate that by today they would be coming back to you as they are still catching up since mid last week.
I have left them another email as of yesterday so hopefully you are right and I get a response back by this week or early next week
a334 is offline  
Old 14th Jan 2019, 17:44
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Join Date: Jan 2018
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It's Southern Europe, it's normal for us to have long breaks. Get used to it!
Banana Joe is offline  
Old 9th Feb 2019, 10:47
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Join Date: Jul 2016
Location: Brussels
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I tried twice to contact them via their website and mail this week but also no response
Piniata is offline  
Old 9th Feb 2019, 17:33
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Join Date: Apr 2014
Location: United Kingdom
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Originally Posted by a334 View Post
Pretty much as the title says. I have emailed fly in spain regarding their EASA conversion program as I have read decent reviews and was always interested in their flight school. Problem is no one seems to respond to emails or phone calls... I have read that they aren't very good at getting back to people, but how is one supposed to actually get information and potentially sign up with them unless they go to the flight school in person?
Are you referring to One Air? Because I've been trying to get ahold of those chaps for months with no luck. I managed to make contact with one lady on the phone who said she'd get the Cheif Flying Instructor to call me back after he's finished on a 'conference call'. That was almost 3 weeks ago.

It's difficult to rule them out because it's a really good price on a nice fleet. I've also spoken to two ex-students who have highly rated the ATO.
brocken_spectre is offline  
Old 9th Feb 2019, 23:57
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Join Date: Aug 2002
Location: United Kingdom
Posts: 2,377
It's Southern Europe, it's normal for us to have long breaks. Get used to it!
As a customer, I don't have to "get used to it". If you don't meet my expectations, you don't get my business - simples.
BillieBob is offline  
Old 10th Feb 2019, 01:28
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Join Date: Feb 2019
Location: The White House
Posts: 7
Don't part a dime until you get a response you are happy with. It all might seem like an unnecessary delay now but signing on before you have your questions answered is the worst thing to do.
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