FR- I think you are picking up on details to get away from the fact there are very bad policies within certain companies on how people are treated...I wouldnt let CC hold my child or carry my bag..but maybe if you saw someone struggling you would take your hands out of your pockets to maybe lift a buggy out of a snow drift? and not tell them to hurry up? this is a small part of the story and doesnt change the fact that we were denied food and water for hours...even convicted criminals get this..no? Right you are cabin crew that much is clear, the lowest ranking in airports, but I hope you know the difference between right and wrong and what the word decency means.I wont take anything up with you again, as I believe your ponts are irrelevant, and you are willfully not understanding the situation. And I made my point about the company..and the crew who represent that company.

I was boarding a flight from Dublin to Malaga last month a flight going to Madrid was leaving the same gate as us at Dublin prior to our flight.An old lady going to Madrid was asked to put her hand luggage bag into the Ryanair suitcase frame why she was asked in the first place seemed strange as her bag was small and over the shoulder type.But when she went to pull the bag out as the bag was loose fabric some item had jammed below the frame.Two Ryanair boarding staff looked at this old lady struggle trying to get her bag out of the frame did they attempt to help no.I ended up pulling the Bag out as the useless and rude boarding staff looked on.I must add the next Ryanair boarding staff doing our Malaga flight were very helpfull unlike the previous Madrid staff.

This is a question about "Airline" policy. I've never been victim, but I hear people saying that under EU rules of delays pax are entitled to free refreshments after 2 hours. I then read here that pax were on board with nothing for 5 hours. Why? I then read that RYR will not open bars on the ground. This was the case of duty free bars before the tax free borders of the EU, so why is it still the case of simple food bar trollies? I appreciate that there is a risk if you dis-embark pax just for a sannie. You lose a few. So why not use onboard bars. What do other airlines do. Is this legal?

Certainly doesnt seem to be the policy on other airlines. i have recently had lengthy delays stuck onboard aircraft. First flight was with Easyjet and they provided us with soft drinks while we waited. 2nd flight was with flybe and they also gave us something to drink in this case cold drinks and also tea or coffee.

F14
"Bars are still locked due Custom regs. 15000' used to be the rule. I guess a bit like the Channel Ferries. It seems very outdated, but it's all empires within HMRC; they are more powerful than Police in the UK (have rights to search without a warrant)"

I'm afraid that your information is incorrect. To start with HMRC is not responsible for airport controls any more - it is the Border Control Agency.

Secondly, Border Control is not interested in none dutiable stores. If Ryanair put their own seals on none dutiable stores boxes it is for their own convenience - nothing to do with Border Control. There can be no excuse for not supplying passengers with water after 5 hours on board delay - [even though the passengers were prepared to pay for the water].

The total lack of customer care beggars belief.

IndignantFather
 

Can you explain exactly what you mean by saying this?

"Right you are cabin crew that much is clear, the lowest ranking in airports".

Are you meaning cabin crew are the lowest ranking staff in airports or just Ryanair cabin crew. Either way I can think much lowlier jobs which nevertheless play an important role in an airline environment. Either way it's not on judging all cabin crew (who in most cases are operating in accordance with their employer's rules and regulations) and slagging people off like that.

CallIng an ambulance as a child was feeling a little unwell? I've heard it all now. Methinks you are a tad dramatic. One of those people who thinks the world revolves around them because they have a kid.

If you were so concerned you should make sure your kids are well fed prior to boarding a flight (what if a flight diverts or has to hold for a good while). Your kids. Your responsibility. End of. Finding it hard to believe peoples health was at risk or there was a massive ice cube induced health hazard (I bet you are the type who change a nappy in he cabin - and to have be cheek to talk about hygiene).

geordiejet
 

From previous postings it would appear that it was a Medical Officer at the airport that called the ambulance not the parents. Do you really expect the parents to go against medical advice. Obviously you are not a parent.

Actually I have cerificates for Hazard Analysis Critical Control Points and Food safety and Hygiene. My kids were fed a light meal before boarding, and running temperatures, exhaustion and vomiting is not a little sick when children are concerned. I dont judge cabin crew, a very good friend of mine was CC for years, but I expect a little consideration when travelling with children, yes I was aware of the weather, I kept as close an eye as possible on the forecast...again...you guys are missing my point. In my own opinion CC duties seem to be primarily focused on sales..customer care seems to be an afterthought.

"In my own opinion CC duties seem to be primarily focused on sales..customer care seems to be an afterthought."

spot on, there is nothing as important as SALES! Of course they don't admit it, but it's true. Sales is everything and the only important.

RyanAir change Time of flights but do not tell PAX
 

Now then, is this legal?

I booked the following flights on December 3, 2010 for Passenger A.
Leeds Bradford (LBA) to Montpellier (MPL)
Sun, 27Mar11 vol FR2472 Départ LBA à 11:35 et arrivée MPL à 14:50
VOL RETOUR
Montpellier (MPL) to Leeds Bradford (LBA)
Sun, 03Apr11 vol FR2473 Départ MPL à 15:15 et arrivée LBA à 16:30

Then on 16/12 I booked the same flights for Passenger B... and noticed the times HAD CHANGED to 7 am and 10.40.

Passenger A has NEVER RECEIVED ANY NOTICE OF THE CHANGES.
This can easily jeopardize the rest of the trip at both ends (no early trains, booking already done, etc.)

What can I do legally to complain of lack of vital information?

You may find that, with departure planned for the end of March, notification of the change hasn't been sent yet. How much notice are they legally required to give with a schedule change? I don't know the answer but I guess it could be a lot less than 10 weeks.

From the Ryanair T&Cs which you no doubt accepted

Ryanair has always sent me by e-mail the notification of a schedule change, even if it's only a 5 min change (it happens).

Is it just me who hasn't received notification?

I urge anyone who has booked flights from when the new summer schedule were released up to around 3rd December to check whether the time of their flights has been changed and report here.

I'll keep you posted if and/or when I receive a notification.

I used to be a fan of RyanAir... Might revise my opinion as also the fares have gone up significantly.

I recall FR bringing departure forward 30 mins and not notifyuing me by email or changing the schedule on their web page. Now, that was ten years ago but it happened then so it can happen again.

OTOH, I had VS do exactly the same thing to me. It's called life. Trust no one and check a thousand times.

When I lived in Spain during 2002 my friend came to stay with us for a week. He booked a return with Ezy from Gatwick to Murcia. We dropped him off at Murcia for his return only to get a phone call from him to tell us that his flight had been brought forward by several hours and had gone. There was no way they could notify him as you don't give holiday addresses etc. nowadays and we didn't have internet to check at that time. Trying to check with an airport like Murcia by phone was an impossible task then so we didn't usually bother, we just turned up a couple of hours early usually. It never occurred to us that the flight could be brought forward by that much. We always worried about delays. We had to bring him back and he didn't get away for 24 hours on his (free) rescheduled flight. I say free but he had to pay for the flight and then claim the money back which took ages. Fortunately he was retired (and had a credit card) and so the delay didn't matter too much but I understand this has happened often.

Surely, with the "highly intelligent" people who post on these forums, they would have the common sense to check the departure time the day before, even if the carrier does notify the time change. :ugh: But then, these days, "common" sense is not too common.:rolleyes:
Unfortunately budget airlines have opened up flying to people who should not be allowed anywhere near an airport as spectators, let alone as passengers. :ok:

Flight times
 

Just had a look at various e-tickets from the last year

Thomson, Air Malta, Lufthansa, FlyBe all have a ...

"Passengers are advised to check flight details"[..]
It then varies from 2-3 days[..] "Before departure."

However, only
Please remember:
To check the above link often for any changes or updates to your itinerary.
Appears on my Cyprus Airways one.


That said Air Malta have sent a flight amendment for a 10
minute schedule change in July already.

Personally, it's got to be prudent to check? You do with trains etc...

Regards

DaveA

flight detail change
 

I have to say when it happened to our goup last year we all (those who made the bookings) received an email notification well in advance, but we had to reconfirm the reservations. All in all no problems

Spanish no fly - I must disagree - if I book a flight I expect to be told by the airline if there is a change in schedule - it doesn't matter if the airline is BA or Ryanair. If I am on a week-end break for 3 days, why do I need to spend time and effort on one of my 3 days away to confirm flight details ?