YES, according to the report.

Hmmm
 

Makes the crew look a bit dozey in that case or, as someone said, frightened. Irrespective of the parent's actions there must be enough flexibility in the system to allow exceptions providing the cc show initiative and respond. Presumably it was a case of 'if I do it for you everyone else will want one too', but if so they really should be able to manage that.

not enough facts to judge but 20 mins later you are making presumptions :ugh:

lfc84
 

Just so. If you have an explanation for it please advise. Got the facts I was asking for, then presumed away. I do wonder what the legal situation is with respect to being held on an aircraft for hours. What prevents a passenger (or anxious parent) demanding to be disembarked ?

im not a parent, but if it was me i thin i would have called an ambulance from onboard as soon as there was any sign of any non co-operation from the crew

Just seems odd
 

Can't see any healthy child going hypoglycemic in that time, but no business wants this sort of publicity. As for babies, ear problems should discourage airtravel except in cases of real need (ie not holidays for the parents). However, we all have made mistakes in planning and when I am in someone's care I expert , erm, care.

Flown Ryanair myself and have no problems with them. Only had one bad experience in all these years of air travel and that was being held at Gatwick for 4 hours prior to a flight to Barbados (Thomas Cook or Airtours or the like). Being an inveterate smoker, was getting close to walking (or trying to walk). Flimsy, I know, but that's why I wondered.

It's not just babies or young children who have problems with Ryanair and its catering policies. Newly released archive footage shows the response of a middle aged Austrian executive to being booked with Ryanair:

YouTube - Hitler Ryanair Rant

I apologise in advance for the language, but he was very cross indeed. (NB: Translation may not be 100% accurate).

I am the "neglectful" father whose children were taken to hospital and I take offense to your comments (wheelbarrow, airbourne). We were kept on the plane for close to six hours, the plane was de iced twice and we were aware of the conditions, we had baby powder in our hand luggage..some treats..but we assumed we could get something on the plane during our flight..travelling with children can be tricky as parent knows.

Water was given on the flight, but only after people insisted, including myself, approx 70 ml per person, about one third of a plastic beaker per person, we were given COLD water for the babys bottle,when asked about food the cabin crew said they could not sell sandwhiches, this was 3 hours into the sit, someone was kind enough to give over some food from their own hand luggage, which we were grateful for, after a young lady had collapsed, received treatment and had recovered, we were told to line up to the rear of the plane so the crew could "sell" food to passengers.

After 5 hours we were told to disembark. We went last off the plane to avoid a crush, went down stairs covered in snow and ice carrying small children and told to "hurry up" whilst digging a pram out of the snow, we were not assisted by cabin crew returning to building, we were pointed the way, in a blizzard and freezing conditions, we were kept in cold corridors before being processed by staff who told us we would get more info at Ryanair desk.

Back in the airport I went straight to purchase food and water, by this time you can imagine how my children were, and was charged for hot water for another babys bottle.

There were no Ryanair staff present in the airport to assist people, we were told they had closed the lines and desk just before we got off the plane..approx 4000 people stranded in airport..no buses running..few taxis, and we couldnt bring the kids out into what felt like -20 c, stuck......our children began to feel unwell and our 9 month old started to vomit on christmas eve morning..very few DAA staff to be seen but luckily I found someone to get a medical officer and an ambulance was called.

We got home close to 5 am and I spent the next few hours trying to contact by phone someone at DAA and Ryanair..I got thru to Ryanair and was asking about our flight..and got spoken to like I was dirt..not insulted but not exactly friendly. We are good parents who love our kids so much. We cancelled the holiday to visit their Grandparents and it took 4 days for the kids to get back to normal..our youngests first christmas..would you wish that on anyone?

I spoke to the paper out of principal because I am really angry that we recieved no help, info or otherwise, from a company who we paid for a service. I cant blame them for the snow, but I will blame them for the distress and discomfort they caused us. If Micheal O Leary is quoted " if you dont like it then £$*& Off," he has to ask himself would he want a christmas like that for his own kids?

Your comment is unfair, I put my children before anything else, I was not looking for attention, hence I remain anonnymous..but I will stand up for myself and my family and more people should, because Ryanair DEAL with complaints, but they dont listen to them.. it might be your family it happens to next!

IndignantFather - I applaud you registering on here and defending your actions even though it is great shame that you have felt the need to do so. Unfortunately there will always be some people, who have not been in the same position as you or your family, who will hold an opinion and quite happily express it despite any offence or upset it may cause.

Under legislation airlines have to provide refreshments if a delay exceeds 2 hours regardless of the cause of delay. The only time when an airline can claim exceptional circumstances is in the event of a cancellation and the passenger is claiming compensation.

The fact of the matter is adequate light refreshments should have been offered onboard free of charge. How the airline defines this is up to them although Ryanair 'appear' to have fallen foul of European legislation.

I cannot offer any further comment on this because I was not there but I do hope that your son or daughter has fully recovered.

Cloud 1--Thank you the kids are fine now, I just want people to know that some facts were more on focus than others in the paper, yes my children became unwell, and we went to Temple St as a precautionary measure, because I wouldnt risk the health and well being of any child. But in a service industry...why would a company walk off the job?Do restaurant owners close shop if someone complains about the food? would a mechanic ignore a customer because he cant repair his car? so why were hundreds of people left in the dark and stranded at the airport? not only by Ryanair it seems....the DAA and Ryanair seem to be at each others throats on a regular basis, but we the customers dont seem to matter!!? Terminal 2 looks very nice..but if you cant get a plane off the ground at a main european airport when an airport in Leipzig can do it in even worse conditions you have to ask questions, and I believe Ryanair are not claiming exceptional conditions..because they are slating the DAA about runway clearing times in light snow or something along those lines, so i think they need to stop acting like schoolyard bullies and provide people with a better service..and take care of people when things go wrong...not turf them into the snow to fend for themselves!!!

Interesting that crews are taken back to the ryanair crewroom via crew vans, so i dont know why the crew were going back into the terminal with you.

This would of been the crews own water or melted ice, not from the bar.

Soberlark, you bring back memories I had when travelling as a passenger. I often defend the company I work for because I feel they get slated all too easily, its not Ryanair for the record.

I was flying during all the volcanic ash and got stuck at an airport. Our desk was nxt to EasyJet and a handling agent both of which closed their desks and went home. This was before 09am on the very day the airspace closed for the first time. Our staff didnt leave the terminal until the early hours of the following morning, trying to deal with the large numbers of passengers rebooking, asking queries, being offensive amongst other things. Our staff could have walked away like Easyjet, or in this case Ryanair, but they didnt. And despite all that extra service people still complained.....

However it makes the whole world of difference and in this case Ryanair delayed an aircraft for nearly 6 hours. There should have been plenty of representatives available to deal with customers on that flight and others that were cancelled. Shame on both Ryanair and Aer Lingus if previous posts are correct :=

FR - I dont think Indignant father said anything about the crew walking either.....just to be picky. They may well have returned in vans but could have offered assistance between walking from the aircraft to their vehicle?? Just a thought....

With regards to refreshments, could Ryanair not have arranged with the airport to take light refreshments to the aircraft if they couldnt open up the onboard bar?

Wha assistance would you want from the cabin crew? the crews are not trained in customer service other than what is required on board, if the crew told the pax misleading information . . . . . its best to leave it to the ground agents.

And i think he did say about the crew just leaving.

Indignant Father,

I was the first person to copy the report from the newspaper here and the subsequesnt follow up. I was actually defending you and what you had to go through. After the bashing that I got from one member, I replied in a sarcastic way saying shame on you for not being prepared, so before you jump to conclusions, perhaps you could go back read the comments and then reply!

FR_ regarding to what I expect from cabin crew, I am an able bodied man, I was holding a baby and carrying a bag, my partner was holding our other child and a bag, I was struggling to unfold a buggy in the snow while being watched by a CC with his hands in his pockets telling me to hurry up.....? and I dont expect the guy to hold my hand..but for him to make certain we were safely in the building..instead of pointing to a door that we couldnt really see because of weather conditions and running off, all I expect is common courtesy...fair enough? And thank you for pointing out the water we got was melted ice cubes...I was wondering why the water was luke warm..what did they melt it in? was it clean? did they use hands to pick up the ice? did they wash their hands? this was the water given to me for a babys bottle......?so maybe..instead of sending CC on customer service courses..(which seemingly is low priority)they should encourage their staff generally to COP ON and use common sense. or is that not a requirement?

Airbourne -You have my apology, I misunderstood your post. Thank you sincerely for your support. :ok:

Well i guess you should ask ryanair, its not my place to say, but all im saying is the crew did what we are allowed to. All crew should have ice tongues, and before the crew do any food/drink service the crew always wash hands. It would of been melted using boiling water.
Anyway why do you think its called cabin crew, the crew look after you in the cabin. The ground staff do the rest, the crew are not allowed to hold your baby or carry bags for pax (H&S). Im sorry but i think you need to slag off the company not the crew.

fr-

Blimey remind me never to ask for ice again whern flying FR, surely it's more hygienic to use tongs rather than your mouth. That brings a new meaning to no frills flying ;)

lol sorry my mistake.