I've been away for a few days and thus neither seen nor commented further on this thread. It seems my remarks (posting no 50) upset a couple of people, apparently those who, as others have pointed out, have little notion of the concept of customer satisfaction and retention, particularly in these hard times.

I try to see this from the perspective of both an (ex-)airline employee and a passenger, and often the two perspectives are mutually incompatible.

I've worked for several airlines and done just about everything except flying the 'planes and screwing them together (unless putting chewing gum on a leaking fuel line counts!). My approach and that which I instilled to those around me was that we would give the customer what he/she wanted as long as he/she was reasonable and polite, and it would not cost us (too much - and of course that's hard to define) money. If we couldn't solve a problem we'd explain why and not just refuse.

As for Jaycee46's last response, I'm fully in agreement. I do most of my domestic travelling in UK and Europe by train. It's often more expensive than flying, but is generally more pleasant and can be more cost effective. Flying is rarely ever pleasant, or to put it more precisely, the airport experience generally detracts from any pleasure that the flying itself might give. I also find that the amount of time that one spends at, and getting to and from, airports, is disproportionate to that spent flying, and the shorter the flight is the greater that imbalance becomes.

Aha - I'm starting to see why Capetonian is struggling to 'get it' in a contemporary context:
Sounds like you'd no idea of the profit margin for each ticket, nor a given budget for issues resolution. Uncontrolled operational expenses are an excellent way to bankrupt a company.

Of course, explaining why a request has been declined is elementary customer service. In practice, many customers are too piqued to listen to the explanation (even though it'd be far less blunt than "We offered you a flexible ticket but you declined. Now you want it for free.") but if an airline agent doesn't try, this is indeed a problem. Finally:

This would be exceptionally dangerous, and a threat to the safety of the aircraft. Please tell us you weren't serious? :=:ugh::rolleyes:

Wrong, there you go again with your assumptions.

Don't ask me to tell you what airline it was, because I won't, but I am serious and was told that chewing gum freezes rock solid and is as good as Araldite. I didn't actually do it myself but I did watch it being done. The aircraft survived the flight (I can't tell you the route as that would give the game away, but I can tell you it was long haul over water) and I assume a proper repair was done in due course.

One of the reasons I left that airline was because it had dodgy practices in all areas. I could write a book about it.

Not assumptions but inferences, drawn from your assertion that "would not cost us (too much - and of course that's hard to define) money". If you disagree, let's hear your side?

"Don't ask me to tell you what airline it was" I didn't. "because I won't" Good for you. "but I am serious" Really? "and was told that chewing gum freezes rock solid and is as good as Araldite."

What about operating conditions above freezing point? Physical reactions are one aspect, but what about the chemical interactions between fuel and the gum? Or, for that matter, Araldite?

"dodgy practices in all areas" would be a whole new conversation, and I'm be curious to learn how unscrupulous operators could be reported to the relevant authorities. In my outfit, anyone who made/approved a substandard repair to a prime mover would be terminated for negligence, and fast.

Flybe=Maybe=shower=100%
 

Whatever the rights and wrongs of the original poster's complaint, Flybe/Maybe is probably only slightly above Ryanair in my opinion. (regular flyer avg 70 flts a year so well able to voice an opinion)

How about £55.00 for a so called 'free flight'?
How about cancelling flights and leaving the punters to rebook, maybe days later?
Loads of hidden fees
On their website lots of 'optional'extras boxes ticked so you really have to take care to untick all the 'optional' extras.

I would be very pleased to see Flybe go bust.

Well I have to say I have just flown Flybe as a (critical) regular passenger. I would say it was a superb experience. I took what handbaggage I required (free). I had the option to opt out of paying for hold baggage. The flight was exemplary in absolutely superb latest equipment (Embraer 195 or something)- a really super aeroplane with 2/2 seating. They gave what they promised. I didn't expect them to supply what I had not purchased for nothing on pain of throwing a public tantrum! Deal.

Crepello

I do disagree with you, mainly because you seem to spend most of your time on this forum in combat mode simply contradicting others with semantics and word play. It's not constructive and I'm not getting into it.

You're not going to get 'my side' of it because it's nobody's business except mine and that of my ex-employer at the time.

As for the Araldite/chewing gum story, I'm not a technician, it wasn't proposed or implemented by me, I was simply a witness to what seemed to me to be an appalling breach of safety and common sense.

Radiosutch,

Thankyou for wishing unemployment on me and my 6000 colleagues because you have trouble unticking a few boxes on a website.

I would be sorry to see any airline go bust, unless it happened to be one that was a danger to the travelling public. It is not just the employees of the airline who lose their jobs, it has a knock on effect through the supply chain. It also inconveniences the travelling public, reducing choice and giving more power to monopolies.

I hope this was just a flippant remark. There are certain employees who don't deserve their jobs, and personalities in the airline industry whom we'd all like to see getting their come-uppance, no names of course but a certain loud mouthed arrogant Irishman comes to mind, but to wish redundancy on everyone in an airline is quite a different matter.

There are choices in life, mine is to avoid certain airlines for a variety of reasons, but to wish bankruptcy on them is wrong.

I read through this thread in disbelief, I occasionally wander on to the SLF forum and read some people with a loyalty card that seems to entitle them to think they own the airline, but this takes the biscuit.

I have a shiny arse from heavy paxing as opposed to a shiny card from my company paying business or first for me. The paxing gets me from A to B to do my job, and is treated as a means to an end. I read and understand the rules, because it's my job - I don't expect the pimply 18 year old to bend them for me. If I get caught because I didn't read them, I suck it up. Sometimes I get AOGs, diverts, bad weather, ATC delays, etc, but I suck it up and reschedule as best I can, because that's all I can do. I stand in huge checkin/immigration/security queues in airports, but I plan and arrive in good time as that's what I'm paid to do. And I ALWAYS say thank you to the hosties on the way out the aircraft door.

I have a friend who still thinks he can arrive 20 minutes before the flight at any airport and breeze through with everything as hand luggage to his Easyjet or Ryanair flight because he's BUSY. I refuse to fly with him any more when we go on holidays, because by the time he gets off the flight where we're going, his head is a blood-pressure purple from ranting about every single thing in the airport and on the aircraft. And I honestly couldn't argue with at least 80% of what he says.

Why come on pprune and rant about a few kgs in your hold baggage? It IS a pilot's website - admittedly there is an SLF section, but I can see some purpose in having a section where pilots can explain noises an A320 makes on the stand, or why -NGs can seem to land harder than other aircraft. I suppose a post such as this is marginally better than trying to join in on a technical discussion on A330 stall speeds, but what is it trying to achieve, do you think people who work in airports as their job day in and out will be impressed?

Bear 11

As you appear not to be aware of the mission statement for the SLF forum, it appears below.

The forum for pax to ask questions of pilots is Spectators Gallery, as elicited in the Questions forum statement.

I hope this information may assist you.

And you obviously miss my point entirely, a slave to the modern idea of if you can do it, you should - not whether it will achieve anything, or if it's an intelligent thing to do in the first place. Plus, ignore the middle 2 paragraphs for an encore.

Rainboe

That is all one can ask of an airline or any other service provider.

Bear 11

This forum was created to generate feedback from pax.

And it does.

Chesty Morgan

Whilst I don't wish unemployment on your colleagues and you, I do feel that the poster who wouldn't mind it happening had a few more important gripes than unticking preselected internet buttons, which was added as the last point.

Having said that, having to opt out of optional extras is not particularly good practice in customer care, when dealing with non changegable and/or refundable tickets.

An airline, with whom I fly a lot, introduced this approach to travel insurance.

When I pointed it out to a senior manager, he agreed that it was customer unfriendly and they stopped doing it.

Like it or not, your company has some dissatisfied customers.

It may be wiser to reflect that this type of feedback (however irritating) is probably quite useful as part of the marketing mix and no doubt you have commercial colleagues monitoring this (and other) relevant sources.

I became aware by default that certain optional items were being included that I did not wish to have, so it was a simple matter to go back and exclude them. The point remains I found the Flybe flight very pleasant from a customer point of view. On time, excellent equipment, friendly smiling crew. I say this as an employee of a competitor. Whilst one noisy person can berate the airline, I am a regular user of Flybe because of where I live, and the quality of the flights and genuine friendliness of the crew are known factors in my choice of using them.

Rainboe

I agree with you that customers will favour providers who do what they say they will do and do it with a smile.

So I can understand why you use Flybe and am pleased that you have good experiences, as travelling is much better when it works that way.

On the subject of good practices in designing websites, because of programmes and projects I managed in the past, I do think, in this instance, that I know rather more than you about the subject. Just because a person with above average IQ and a history of managing highly complex systems can adapt easily does not mean its good practice in usability.

Radiosutch you're a disgrace. There should be some sort of questioning of people who join this forum to check for basic levels of intelligence prior to gaining access. Comments like the above are useless, pointless and a waste of my energy typing this. But because you've said you'd like to see me unemployed, along with my other colleagues, you've hit a nerve and I think you're a plank.

Jaycee, thanks for that - but no, I am in fact simply an employee of FlyBe and nothing more. I sit on the right hand side of Row 1 on the Dash :) - but in a previous life before flying I was involved in a customer facing job dealing various people of differing backgrounds, experiences with varying needs and requirements.

The most important thing I ever learnt was no matter what I think the company I work for stand for, achieve or represent, someone, somewhere will always have a conflict of opinion. Listening, on our part is the only way forward. Doing something about it is the next step, but that's sometimes easier said than done.

Finals 3 Greens / Jaycee - I think there might be a small chance you may well end up using FlyBe again in the future. I hope you do and I hope that your experience next time round is a more pleasant one.

Air Travel isn't a wonderful and stress free way to travel and yes, the airports don't help that, combined with strict requirements from the airlines aswell makes for a trying time regardless of the duration the flight - but it will improve and should get better, more efficient, less hassle. But it will take time.

The problem is that if we allow the setup to become as lax as going to a bus station and hopping on a bus, like it used to be in the US, it doesn't stop people hopping on with a grudge against most of humanity and causing a catastrophe. We're still reeling from that in the aviation industry and will be for some time. That's not a kop out statement - but it's worth remembering why getting on a plane can just seem like such a hassle sometimes!

Under the Third Package rules, airlines should not have this service on an 'opt-out' basis

This is a part of an e-mail I received from the AUC after I complained about the way in which Flybe now charges for online seat selection during the flight booking process.
Previously when making a booking passengers were asked if they wanted to include seat selection in the process. If they decided to wait until check-in thereby not incurring any charge the booking process simply moved on.
However, recently this has changed. Seats are now pre-selected for each booking and the passenger is asked whether they wish to accept them or change them. But here's the catch - you're charged for seat selection whichever course of action you take. You actually have to opt out of seat selection altogether if you don't want to pay for it amid dire online warnings about not being able to sit beside your travelling companions etc etc.
I like Flybe and fly with them frequently. But I'm not standing for that. Why should passengers pay for a seat automatically allocated to them? I can understand being charged to change from the allocated seat but being charged for a seat I have had no say in selecting is ridiculous. You don't have to pay for an automatic seat allocation in which you have no say at check-in so why at the time of booking?
The Northern Ireland Consumer Council has also received complaints about this change to online seat selection - Flybe is the largest operator at Belfast City. They've told me it should be on a strictly opt in basis.

Thanks frequentflyer2 :ok:

I noticed this on my last Flybe booking and I thought it was me being a bit thick, as it was late at night and I'd been enjoying some of Stellenbosch's finest wines earlier in the evening. You're right about "dire online warnings about not being able to sit beside your travelling companions etc etc." but as I was travelling on my own I wasn't really bothered. I long ago gave up hope of sitting next to a blonde nympho and now my greatest hope is to have an empty seat next to me!

Basic rules of air travel
 

Spot on, TS! Thanks for starting my morning with a laugh.

Indeed - surely this important topic deserves its own thread?

Final 3 Greens

Ok, to address the other points Radiosutch made I went on to the Flybe website. This is a website I have never used before and it took me less than 5 minutes to find all the information that Radiosutch obviously missed. It is easily available and you can even look at it before you start the ticket buying process. I can't be bothered to cut and paste it for him because he couldn't be bothered to try and find it in the first place. However, I will address his points.

How about £55.00 for a so called 'free flight'? - Airport Duty Tax, nothing to do with Flybe. Try the Government.

How about cancelling flights and leaving the punters to rebook, maybe days later? - It doesn't say it would do otherwise.

Loads of hidden fees - Well find them then, it may take a few minutes of effort.

On their website lots of 'optional'extras boxes ticked so you really have to take care to untick all the 'optional' extras. - Oh no! More effort required, unticking.

And to address the OP's original point, again, it makes it perfectly clear on the website, again, which I have never used before but, again, I found in less than a minute.

Now, do we really deserve to be standing in the dole queue?

Chesty

You are entitled to your views, but your colleague Boing 7117 posts more intelligently and earns my respect.

:ok: Great stuff TS and every single one of those points is true......for me, at least. Still, I continue to live in hope.

Final 3 Greens,

I'm not after your respect, I don't need it.

I was trying to point out the ease that information, pertinent to your travel plans, is found. If I can find it on my first visit to a website then I'm sure seasoned travellers, such as yourself, should have no trouble finding it.

If you enter into a contract with an airline then you are expected to follow certain rules. It really is that simple. To come on a public forum and highlight your inability to follow these rules and blame someone else for your failings is a bit daft.

Chesty

If you re-read my posts, you will find that I didn't complain about the 'opt out' set up on the website, I commented that it is not good practice, in my opinion, when dealing with non refundable/changeable products or services. I reinforced that opinion with an example of an airline that changed opt out to opt in for travel insurance.

No doubt I would pick up on this, in the highly unlikely event of me booking a ticket with your company, since I am an experienced purchaser of travel services, so that isn't the point, since most travellers are not as experienced as me and may fall foul of this practice.

However, if observing the contract is so important, how come your employer didn't provide the premium services I had paid for? How come the cabin crew were aware, but took no action to report it - or if they did report it, how come Flybe didn't contact me with an apology?

You can't have it both ways.

Reading the various posts from people who say they work for Flybe, Boing 7117 stands out as being a reasonable person.

The rest of you seem to me to have very little concern about your passengers and to be more interested in showing how stupid we are.

the good old days...
 

most of the airlines who now charge for everything sow what they reap,:ugh:

in the distant past of the decent days of air travel , included in your ticket...
you had seat selection,:ok:
usually a 20kg baggage allowance,:ok: with you being able to pool weight with members travelling with you, :ok:and people were nice and flying was a thrill,:)
and yes, you got a meal usually (whether edible or not lol):p

now you are expected to pay £40 excess if you had an umbrella that will not fit in your carry-on...:confused:
ludricous, but a true example of exactly what the OP is upset about here...
funny how this thread has 5 pages, so thats how emotive you all are!

NOW, personally after 30 years in of a career in aviation (retired now) i hate it :rolleyes:and i will not fly with some penny pinching airline whose staff both on the ground and in the air treat passengers with such distain and adopt no commonsense and jobsworth approaches to so-called terms and conditions...:{
but wait before you start squawking that i am bashing the staff here, no, i am not!
its not the staff's fault, but mangement endorsed rules/regs and bean-counters who think its all about 'choice' and of course, extra bucks...

but frankly it smacks of meaness and its nasty...HENCE the 1000's of internet forum pages just alone here on this site, let alone others such as
'airlinequality.com' et al...

it upsets everyone, the poor staff need to get on with providing 'customer service' (and safety too) and not get everyone in a huff and a tizz when flying now is vile anyway...:rolleyes:

they say no-one is making money?
hmmm well if we back track slightly and start giving passengers back something then slowly they will learn to pay for it,
funny how it seemed to work ok for donkey's years and made the industry as huge as it is now...then its all chipped away and the punters kick off big-style...:confused:
remember not so long ago that Air2000 and Britannia were the BEST charter airlines, now look at the mess they have created.

there is room for low-coast carriers but many of us do not want every airline around including now many blue-chip and mainline airlines to join the cheapo, stack-em high brigade...:bored:

i personally now travel by train as much as possible in the UK, its quicker,
and i can take what i want on the train.(within reason lol):ok:

also i sailed back from NYC on the queen mary 2 for the price of a o/w premium Y ticket and had 6 nights of bliss, yes i have the time but give me that anyday now,:ok:

i am not an old fogey at all, i just like to be treated as a human being with resepct and in the acknowledgement that i have paid for a ticket,
and not treated as the OP said by some snotty dis-interested, unmotivated, and bored, teenage check-in agent...;)

thats where my career in aviation started in 1972, sitting on a check-in desk at LHR terminal 1 and i loved every minute of it...

FlyBe nee Jersey European were a really nice airline with lovely staff and a super reputation for friendlyness when i was involved in their handling at LGW many years ago...

perhaps, as i said earlier, look at back at what made the airline big and bold, and perhaps see what now causes the passengers to kick-off so much and gripe and walk way from the company...

simples? !! lord knows, try it and see??

Very well said, Rog747.

Final,

I wasn't commenting specifically on situations you've found yourself in previously. My last post was aimed at the OP who, if he'd taken a bit of time to search for it, would have found the information he was sadly lacking.
I apologise if you took it personally.

I do agree with you that "opt-in" choices are far more customer friendly. However, you can pretty much guarantee that some poor soul would forget to opt in to something they need and you would, essentially, end up in a situation similar to the one that befell the OP.

So, no, you can't have it both ways!

As far as your own problem I can't comment from an official point of view. However, the few times that such a problem has been brought to my attention (which is rare because of where I sit) I have made sure that the relevant person or department has been made aware of it, which is about all my cabin crew or I can do.

WRT your final comment, I believe it was Jaycee46 who started this thread and not a Flybe employee.

:ok: Bang on rog747. When you read some of the replies by staff members it's easy to see how they have become brainwashed by a system developed gradually by beancounters over the past 5 years or so. It's a harsh thing to say, but it's a fact. I have been flying as pax regularly for 52 years and I'm appalled at what is happening to the airline industry today. Yes, I know these are hard times; for me that's a good reason to encourage pax to fly your airline and not, as many seem to be doing, be looking elsewhere. I'm lucky in that where I travel from I have multiple choices. I use that choice wisely.

I got as far as Avman's post 23 then lost the will to live but it was this post that struck a chord.
If I'm not mistaken I have recently seen a precheck-in weighing facility at Bristol which I thought thats a good idea and then the catch, it only costs a pound. I thought rip off GB had reached new lows with the plastic bags BHS (for explosive toothpaste) @4 for a pound and the pay for mobile phone chargers plus internet connection charges but that is a new low.
Course it could be that I'm spoiled from traveling in the far east where all of the above where available are free.

solar
 

dear solar
read my post above matey, puts it all in prosepctive here in the UK

take the time, like i did when i wrote it lol

an example of how to upset mr and mrs 'nice'
 

this is a perfect example of mr and mrs 'nice' and their experience with
flybe!
will they fly with them again, never,
what will they tell their friends. you guess !

these people, probably travel frequently, sound reasonable but have been totally put off by their experience...


quote>
from july 2009 airline equality webpages on flybe pax comments,

Returning from a transatlantic cruise my husband and I were flying back from Southampton to Leeds Bradford this week with Flybe. We had three suitcases (checked in on-line and paid for) and two hand bags, both within all airline hand-baggage size restrictions - oh, but not Flybe. They omit to tell you that their cabin overhead lockers are smaller than any other airline, so any cabin baggage has to be to their own size limits. They would not allow our hand baggage on board. We had to empty everything out and squeeze it all, including one of the bags, into our other suitcases, thus making our hold luggage 14kg overweight - for which we were charged GBP180. We were so distressed, my husband went to try and hire a car. It would have only cost us £86 to take a car all the way home and return it to a local office in Harrogate the next day, but unfortunately they had run out of cars. No surprise there then. We were surrounded by other people also in the same situation. One couple, flying to Belfast were actually advised to empty there hand luggage into black bin liners (provided by flybe ground staff), pay an extra £13 per bag for EMPTY extra baggage, and check in their bin liners as their hand luggage allowance. These would of course fit the required measurement. What a joke. The Flybe staff were rude and unaccomodating - they really could not care one jot how upset we were. Not just us, but lots of other passengers around us, most of whom had been on the same cruise as ourselves. Value for money airline? You've got to be kidding...

end.

ok,
this is what you see on the 'booking page' when you pay for bags etc..
does it mention amout dimensions, NO.
(thats found in the small print)
also, its confusing to me whether 20 kgs baggage allowance is for my hold AND cabin total weight, or not? even i am confused.

>>
Flybe operated flights
Flybe allow a hand baggage allowance of 1 bag weighing up to 10Kg into the aircraft cabin. Cabin bags must fit in the Flybe baggage sizer. Additional, overweight or oversized bags will be checked in at the departure gate and a charge of GBP20.00 may apply
Each bag carried in the aircraft hold will be charged at the prevailing rate at the time of purchase. Flybe offer a discounted, non-refundable rate for the first bag paid for on Flybe.com in advance. The current rate is GBP13.00, or GBP8.99 for the first bag booked on flybe.com. The combined weight of all bags must not exceed 20Kg.
<<

i am not on a Flybe bashing spree, i used to love JEA!


infact my OP was general in all airlines now that adopt such practises and was perfectly inline to reply to the OP.

my 2nd post says it all,
mr and mrs 'nice' book online then they are stitched up, along with other pax well and truly,
and i added what is shown on the Flybe booking page...do you see bag sizes or allowances or a link to such, NO.
their cabin bag size, if crucial to their smaller a/c should be clearly shown,
their sizes are smaller and are not standard for normal carry-on bags.
(by 5 cm)

yes, i found the Flybe baggage sizes and T/C eventually,
but IT IS NOT in the booking page, where it should be.

i just tried to book a flight sou-dbv and it was very hard to get out of paying £6 for an allocated seat i did not ask for, and as i mentioned the baggage allowance on the booking page left me wondering if 20kg was my
total weight allowed for both hold and cabin.

after 30 years in aviation, i'm not an old dodery g** lol i am very pc
user ok...!!!
just my experinces here and i can certainly see why there are 1000's of pages bashing all the lo-co airlines in charges and stitch-ups,

as i said in my Op they sew what they reap...

WingoWango

I have had a Samsonite wheely bag for about 10 years. It's travelled with me to and from London with Manx, BACon, EMX and for the past two years with FlyBe. It fits happily in the locker and under the aisle seat in front of me (the space under a window seat is considerably reduced due the the curvature of the fusalage). I don't over stuff it, and when I'm travelling onwards long haul with a two bag cabin allowance I bring another smaller bag and the wheely goes in the hold.

The other day I spot new wording on my self printed FlyBe boarding pass advising that oversized hand baggage will be consigned to the hold and a £20 fee may apply. Based on the size of some bags I've seen coming aboard, I thought this was sensible and reasonable.

Just out of curiousity I check the dimensions and discover my faithful bag is perfectly within FlyBe limits for height and depth, but (shock, horror) 2cm over in width. Yet it fits in the locker and under the seat, so who has actually measured the sizes?

Coming through LGW last Thursday I was told to put it in the baggage sizer. It fitted, but stuck out only a teasy wee bit so they let me through...

I looked back at old timetables and discovered that the old standard size was 20" by 15" by 9". 15" equals 38cm, and my bag is 37cm. So either Bombardier rounded the standard down when they designed the plane (unlikely), or someone at FlyBe HQ did. Not fair, methinks. So all of us with our carefully selected cabin bag now fail the size test. And that's sort of thing which generates bad will.

I'd change it for one that fits, but guess what? They don't make a bag 50*35*23cm, they do make one 50*38*23. Doh! :ugh:

It's been interesting following this thread. The baggage issue rarely affects me, as I'm fortunate enough to be able to do most of my travelling with hand baggage only. However, just out of interest, I thought I'd find out about other ways of taking a 20kg suitcase. If you're lucky enough to live near a post office, you could check your bag in at the counter and send it to your destination by parcel post. Within the UK, a 20kg bag would cost £14-69. Quite reasonable, I thought. It would be delivered 3-4 days later - fine if you're staying with friends or family and can take your first few days' clothes in your hand luggage. Not so good if you're off on a touring holiday or cruise, though. Sending the same bag to another European country would be a bit pricier, I found: £55-49 by Parcelforce International. Suddenly, the airline charges looked a bit more reasonable. I had a go at checking how much DHL would charge, but found the website too tricky to master, eventually getting a quote of £116 for a 20kg bag to Spain.

This whole undertaking reminded me of my youth, when I used to go off backpacking round the world. Even then I travelled light, and my backpack was rarely large enough to need to be checked in. So how did I get all my souvenirs and acquired belongings (and occasionally dirty washing!) home? Posted it back to my parents. They became used to receiving parcels from Central America, India or wherever. And postage costs from abroad were often much cheaper than from the UK. I once took the Trans-Siberian across Russia, and then posted my coat and jumpers home when I got to - much warmer - China. All the parcels I sent arrived home (though occasionally, after I did!).

Fly/Maybe are awful
 

I don't wish to see Chestymorgan out of work but I don't think you know the strength of feeling about BE in the CI.

The constantly criticise Aurigny. Aurigny is State owned and it obviousy irks them. How come a tiny airline like Aurigny is attacked with such vitriol? Are they maybe seeing their bookings slump? If they criticise Aurigny they are indirectly critical of me as a tax payer. Carry on BE, the more you whinge the more the good folk of Guernsey will use Aurigny.

BE cancel at the drop of a hat. Aurigny will get you there even if it's late. Locals would rather be late than have to rebook on a flight at a later date maybe days later. Aurigny will put on additional flights to clear the backlog, not BE. BE then make a noise about how much better timekeeping they have than Aurigny. Hmm how does that work BE?

They constantly criticise our airport. They claim to be suing Guernsey for so called losses during the fireman's (non) strike. If they do, that will be money out of my pocket. Carry on BE, you're digging your own grave.

They bully other airlines. Blueisland started a service to Paris. Within weeks BE started up a rival service. Bigger faster planes, cheaper fares. Within a few months Blueisland pulled out, couldn't compete. Surprise surprise BE then pulled out. We are left with no direct flights to Paris. Thanks BE !

Aurigny flys to Manchester, all year round. BE steps in with a summer only service in an attempt to bully Aurigny off the route. Aurigny has deeper pockets than Blueislands so this ploy has been unsuccessful. Yet BE are openly they are critical of the local policy of route licencing, which aims to stop this sort of predatory action.

BE are openly critical of the runway and stopped running a jet service to Gatwick. Most locals chose Aurigny with their more modern planes.

The check in staff at Aurigny are in the main far friendlier. I am on first name terms with most (and the cabin crew). They are invariably locals and have been with the firm for donkey's years. (Hello Spike)

Need I say more?

Clear off BE and go fly somewhere else. We don't want you here.

Email this morning and it's a classic of telling you that they want to improve things and that it's not their fault that they are un-improving things!

Rewards4All is changing. Be the first to know how.
Make sure you know how to make the most of your reward points
At Flybe we are committed to being open with our customers, we therefore would like to inform you about an upcoming change to the terms and conditions of your Rewards4All account.
[Honest and you know what's coming!]
Over the past two years, over a million passengers have joined Flybe’s Rewards4All scheme making it the fastest growing, as well as the most generous frequent flyer programme in the UK. Thousands of our loyal customers have been rewarded with bonus flights across our network. Also, thousands of Premiercards have been issued allowing free access to our network of executive lounges. Over the coming months, we are planning to add new and exciting ways to spend your points.
[Marketing bull$hit]
In order for Flybe to continue to offer the most generous scheme in the industry we need to make some minor changes to the terms and conditions of the programme. Under the recently introduced IFRS accounting standards, the cost of operating a frequent flyer programme without imposing some form of expiry of points has become prohibitively high. To avoid having to reduce the benefits we offer our most loyal passengers, Flybe Rewards4All points will now expire after 2 years.
[The truth!]

So, who are IFRS and if BE voluntarily introduced them - this change is not the 'fault' of anyone but the carrier!

IFRS = International Financial Reporting Standards. A quick google suggests it isn't made up...