Check in waiting time
Joined: Nov 2002
Posts: 45
Likes: 0
From: Middle East
Is anyone else falling in love with BEALINE???
Your so funny!
Anyway, next time your at the end of the line, remember there are probably about 10 or so families in front arriving at the desk..
A) without their Tickets and passports out,
B) Without having the name tags for their bags completed so they sprawl themselves over the counter to complete them and usually robbing the agents pen in the process!!!
C) Then moaning because the aircraft isnt designed in such away that all 7 of them can sit exactly beside each other!
D) Then moaning because its not possible to get them seats together on the connecting flight which is completely out of the control of the checkin agent
E) Asking for exit rows and then asking why they were not preassigned to them when they asked to travel agent for them!
F) Then they probably dont want the bags to be through checked only after they already have been tagged!!!
===AM I RAMBLING ON HERE???===
G) Giving out because the Veg meal they DIDNT order isnt showing in the system!
H) A bundle and one other things that you, YES YOU are more than likely also going to contribute to slowing down those behind you aswell!!!!
Was that a tad harsh???
Your so funny!
Anyway, next time your at the end of the line, remember there are probably about 10 or so families in front arriving at the desk..
A) without their Tickets and passports out,
B) Without having the name tags for their bags completed so they sprawl themselves over the counter to complete them and usually robbing the agents pen in the process!!!
C) Then moaning because the aircraft isnt designed in such away that all 7 of them can sit exactly beside each other!
D) Then moaning because its not possible to get them seats together on the connecting flight which is completely out of the control of the checkin agent
E) Asking for exit rows and then asking why they were not preassigned to them when they asked to travel agent for them!
F) Then they probably dont want the bags to be through checked only after they already have been tagged!!!
===AM I RAMBLING ON HERE???===
G) Giving out because the Veg meal they DIDNT order isnt showing in the system!
H) A bundle and one other things that you, YES YOU are more than likely also going to contribute to slowing down those behind you aswell!!!!
Was that a tad harsh???
Joined: Dec 2002
Posts: 160
Likes: 0
From: Moe's Tavern, Springfield
Hi t3953,
Not sure I understand what you me, although I a bit dim on occasions, so it might be obvious to others 
The advice given was quite good IMHO, sorry if that is not the way it comes across in my post. I don't know bealine, but he/she appears to give good advice.
Do you see it from a more difficult perspective? I certainly see your point if you do, dealing with the public is a tough profession.
Have I missed somthing here folks
Is anyone else falling in love with BEALINE???
The advice given was quite good IMHO, sorry if that is not the way it comes across in my post. I don't know bealine, but he/she appears to give good advice.
Do you see it from a more difficult perspective? I certainly see your point if you do, dealing with the public is a tough profession.
Have I missed somthing here folks
Joined: May 2002
Posts: 978
Likes: 0
From: LGW - Hub of the Universe!
No Barney_Gumble, you're not missing anything! Methinks 'tis just the start of the "Bealine Appreciation Society!"
FYI "bealine" (pronounced BEE-A-LINE) is the old Callsign which
B E A pilots used to use to call up Air Traffic Control. This, of course, in the days when it was British European Airways (long before Jersey European's name change!) This will give a hint as to my likely age group! (just short of "silver surfing"!)
Like my airline colleagues who also post on the forum, I joined the airline because I enjoy giving outstanding customer service and it often pains me to see the modern way airlines are "processing" their passengers! We respond to this forum because we can help our customers understand why things happen in a certain way, and can offer help and advice where it may be most beneficial!
As an anonymous freelance magazine writer, I have a tendency to try to inject a sense of humour into responses - sometimes appearing a little too flippant or facetious for my own good, it has to be said!!!
Anyhow, another tip (after wasting 20 minutes with one passenger this morning!) which may help is:
If you change a booking on an "E-Ticket", unless it is a FULL FARE, there will be a penalty to pay. Until that penalty has been paid, the "E-Ticket" will disappear. Please do not go to the check in desk until you have been to the Ticket Counter and paid the change fee!
Keep Your Temper - You never know when you may appear on "You've Been Framed!!!"
FYI "bealine" (pronounced BEE-A-LINE) is the old Callsign which
B E A pilots used to use to call up Air Traffic Control. This, of course, in the days when it was British European Airways (long before Jersey European's name change!) This will give a hint as to my likely age group! (just short of "silver surfing"!)
Like my airline colleagues who also post on the forum, I joined the airline because I enjoy giving outstanding customer service and it often pains me to see the modern way airlines are "processing" their passengers! We respond to this forum because we can help our customers understand why things happen in a certain way, and can offer help and advice where it may be most beneficial!
As an anonymous freelance magazine writer, I have a tendency to try to inject a sense of humour into responses - sometimes appearing a little too flippant or facetious for my own good, it has to be said!!!
Anyhow, another tip (after wasting 20 minutes with one passenger this morning!) which may help is:
If you change a booking on an "E-Ticket", unless it is a FULL FARE, there will be a penalty to pay. Until that penalty has been paid, the "E-Ticket" will disappear. Please do not go to the check in desk until you have been to the Ticket Counter and paid the change fee!
Keep Your Temper - You never know when you may appear on "You've Been Framed!!!"
Joined: Jun 2002
Posts: 157
Likes: 0
From: Dublin, Ireland
Bealine, did you report the problem to BA software support as an enhancement that might flash "Do not check passenger in-Change fee must be paid " instead of leaving you without any knowledge ?
(from someone who designs large software, and I've been airside in the BA building at LHR where the coolies program )
(from someone who designs large software, and I've been airside in the BA building at LHR where the coolies program )
Joined: Dec 2002
Posts: 160
Likes: 0
From: Moe's Tavern, Springfield
OK I understand, I have a habit of being a little dim but not this time 
I have had some flights which have been difficult but mostly it is out of the control of the folk behind the counter, so I have just decided to cut people slack.
I flew my usual Speedbird 798 on Wednesday evening and had a good laugh with the folk on board (used e-ticket machine so didn't meet any Check-In folk on the ground). In the air it was great, service was good meal was good, even had a chance to chat to the purser about PPRuNe for a while and private flying. The flight was not to full so it was easy to do.
On the way back the flight was very crowded with pax with so much cabin luggage, I think the hold must have been empty. Even then the CC team were fine, service was very pleasant.
One thing that did make me chuckle was when the guy next to me asked for a Irish newspaper (BA 799 flight from Helsinki to LHR) and the CC said we don't have any Irish papers we have Finnish and British; this is a flight from Finland to Britain. My neighbour then looked at me and laughed.
Probably not correct answer but it was late and anyone could be forgiven for that bit of wit.
I reckon that if I just go with the flow then I end up a happier chap than if I were to complain about things. Just my way but I keep smiling anyways. Of course somethings sometimes go wrong but having a bash at the folk behind the counter when there is a big queue doesn't achieve much IMHO, apart from a general increase in temper both sides of the counter. All airlines have complaints processes so better to use that I guess or use a different carrier.
Anyways back same flight Monday......
Regards
Barney
I have had some flights which have been difficult but mostly it is out of the control of the folk behind the counter, so I have just decided to cut people slack.
I flew my usual Speedbird 798 on Wednesday evening and had a good laugh with the folk on board (used e-ticket machine so didn't meet any Check-In folk on the ground). In the air it was great, service was good meal was good, even had a chance to chat to the purser about PPRuNe for a while and private flying. The flight was not to full so it was easy to do.
On the way back the flight was very crowded with pax with so much cabin luggage, I think the hold must have been empty. Even then the CC team were fine, service was very pleasant.
One thing that did make me chuckle was when the guy next to me asked for a Irish newspaper (BA 799 flight from Helsinki to LHR) and the CC said we don't have any Irish papers we have Finnish and British; this is a flight from Finland to Britain. My neighbour then looked at me and laughed.
Probably not correct answer but it was late and anyone could be forgiven for that bit of wit.
I reckon that if I just go with the flow then I end up a happier chap than if I were to complain about things. Just my way but I keep smiling anyways. Of course somethings sometimes go wrong but having a bash at the folk behind the counter when there is a big queue doesn't achieve much IMHO, apart from a general increase in temper both sides of the counter. All airlines have complaints processes so better to use that I guess or use a different carrier.
Anyways back same flight Monday......
Regards
Barney
Joined: Nov 2002
Posts: 45
Likes: 0
From: Middle East
Hello Barney Grumble,
NO Im not developing some lured online obsession with BEAline!!!
But some of the things he/she writes and the way its written really make me realise how much I miss working on the "ground"! It sure as hell beats the air in my opinion where your never flying with the same people. We had some similiar great characters in DUB EI and each day was always a barrel of laughs. This almost seems lacking as cabin crew depending on the mood of the crew of the day!!! But there you go, just my opinion!!!
Anyone else whos done both careers feel the same????
Merry Christmas everyone!!!
NO Im not developing some lured online obsession with BEAline!!!
But some of the things he/she writes and the way its written really make me realise how much I miss working on the "ground"! It sure as hell beats the air in my opinion where your never flying with the same people. We had some similiar great characters in DUB EI and each day was always a barrel of laughs. This almost seems lacking as cabin crew depending on the mood of the crew of the day!!! But there you go, just my opinion!!!
Anyone else whos done both careers feel the same????
Merry Christmas everyone!!!
Joined: Dec 2002
Posts: 160
Likes: 0
From: Moe's Tavern, Springfield
t3953,
I understand, no offence meant. My post came across wrong.
I would think that having a team you work with all the time makes for good team spirit, so I understand your thoughts there sure.
I fly quite a bit as SLF and try hard to be special nice to the CC. Mainly becuase the flight goes quicker and seems to be more enjoyable. Aslo I read the forums quite a bit and realise you get some unecessary flak from PAX......
Merry Xmas
Barney
I understand, no offence meant. My post came across wrong.
I would think that having a team you work with all the time makes for good team spirit, so I understand your thoughts there sure.
I fly quite a bit as SLF and try hard to be special nice to the CC. Mainly becuase the flight goes quicker and seems to be more enjoyable. Aslo I read the forums quite a bit and realise you get some unecessary flak from PAX......
Merry Xmas
Barney
