EU261 Query
Thread Starter
EU261 Query
A family member was delayed on their flight yesterday. Between two EU destinations, the departure was over 3 hours late. Looking at Flightaware, the pilots were caning it to reduce that down during the flight which they managed to do by some minutes.
So, question is is the EU261 triggered by the late departure, the late arrival, takeoff/landing time, or block to block ? I've looked at various sites, but they all seem to say the same things, but not the specifics. Any info welcome.
So, question is is the EU261 triggered by the late departure, the late arrival, takeoff/landing time, or block to block ? I've looked at various sites, but they all seem to say the same things, but not the specifics. Any info welcome.
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That's my understanding also, i.e. more than 3 hours late arriving. Note that it is based on when the doors are opened rather than touchdown. Compensation may also depend on the reason for the delay, i.e. if it was outside of the control of the Airline, then no compensation might be the result.
Thread Starter
Thanks for the replies gents. The reason was a 'crew change' possibly at the origin of the incoming flight. The crew got to the outbound gate in 2hrs 55mins.....Family member missed all ground transpport and had to fork out a wedge for a taxi. Are the regs deliberately obtuse to confuse Joe Public, or to allow wiggle room for the airlines ? I can understand the airlines not wanting to be hit with compensation payments that might wipe out any profit on a sector, but at the same time they have a responsibility to their customers and the money spent for a service.
Too mean to buy a long personal title
In any event, measuring the length of the delay by arrival time concentrates on the time point that really matters. After all, who cares how long a departure delay is if arrival is on time?
And as a cut-off time point would have to be set by any rule, surely it's not a bad thing that an airline that has had to delay a flight then has an incentive to reduce the duration of the delay?
There may be no delay compensation, but the airline is still responsible for duty of care. If there were genuinely no public transport options due to the late arrival, then put in a claim for the taxi expenses.
Typically, an airline will not take any responsibility for onward travel unless booked through them.