AC Dispute resolution advice
Thread Starter
AC Dispute resolution advice
I have a dispute with Air Canada over a cancelled flight, Three months ago they offered a voucher in compensation which I advised I did not find acceptable, I have contacted them every month since then and nothing heard.
The flight was domestically in Canada although part of a booking from the EU, I thought about contacting Aviation ADR but am less than impressed by the reviews or their success rate.
Where should I go next? Thinking the Canadian Transport Authority although I know that takes ages and may not provide an answer even if the ruling is in my favour?.
What advice can you give please?
The flight was domestically in Canada although part of a booking from the EU, I thought about contacting Aviation ADR but am less than impressed by the reviews or their success rate.
Where should I go next? Thinking the Canadian Transport Authority although I know that takes ages and may not provide an answer even if the ruling is in my favour?.
What advice can you give please?
If the flight was a direct connection from a transatlantic e.g London/Toronto/Winnipeg with Toronto/Winnipeg cancelled then EU rules will apply. If it's the other way e.g. Winnipeg/Toronto/London with Winnipeg/Toronto cancelled then Canadian rules apply. If you stopped over at the connection point e.g. London/Toronto day 1 and Toronto/Winnipeg day 2 or later and the Toronto/Winnipeg is cancelled then Canadian rules apply. If you happened to simply buy an Air Canada flight domestically and from an EU agent without a transatlantic on the same ticket Canadian rules apply. Also remember that the UK now has its' own rule and while they are similar to EU the complaint route is not the same.
This means advice needs you to give more data about precisely what happened.
This means advice needs you to give more data about precisely what happened.
Thread Starter
Thanks for the replies much appreciated.
The booking was made online direct with AC from the UK, routing DUB/YVR/YCD. Whilst outbound leg in flight from DUB to YVR we received a text saying the next sector YVR/YCD was cancelled but we were rebooked on a flight the following day. On landing we checked at the International desk and they issued refreshment vouchers and said go upstairs and you will be sorted out with Hotac at the domestic desk. All that would have been fine and I would not be making a claim. These things happen.
On getting "upstairs" incredibly they TOOK AWAY the refreshment vouchers and flatly REFUSED to issue any Hotac with no rational explanation and the duty officer would not speak to me.
They eventually put us on a later flight the same day which itself was delayed over 5 hours until 0050 the next morning which meant we had spent over 10 hours in YVR for a 15 minute flight.
We were travelling business class!!!!
On the way back our luggage was lost, eventually it turned up bruised and battered a few weeks later. I have not made any claim for that.
AC have offered a goodwill voucher for use against any future full price booking, I did email them to say this was not acceptable two months ago and have had no acknowledgement of receipt.
I think I may have a case?
The booking was made online direct with AC from the UK, routing DUB/YVR/YCD. Whilst outbound leg in flight from DUB to YVR we received a text saying the next sector YVR/YCD was cancelled but we were rebooked on a flight the following day. On landing we checked at the International desk and they issued refreshment vouchers and said go upstairs and you will be sorted out with Hotac at the domestic desk. All that would have been fine and I would not be making a claim. These things happen.
On getting "upstairs" incredibly they TOOK AWAY the refreshment vouchers and flatly REFUSED to issue any Hotac with no rational explanation and the duty officer would not speak to me.
They eventually put us on a later flight the same day which itself was delayed over 5 hours until 0050 the next morning which meant we had spent over 10 hours in YVR for a 15 minute flight.
We were travelling business class!!!!
On the way back our luggage was lost, eventually it turned up bruised and battered a few weeks later. I have not made any claim for that.
AC have offered a goodwill voucher for use against any future full price booking, I did email them to say this was not acceptable two months ago and have had no acknowledgement of receipt.
I think I may have a case?
That sounds to me like you're covered by EU261. Several legal cases in various countries have established that it's the arrival time at final destination that counts for delay calculations. That said, I don't know if one of those cases was taken in the Irish Republic or against Air Canada. I don't think either applies so I reckon you're going to find that Air Canada might take the view that they delivered you to Vancouver on time so tough! Because the flight commenced in the EU I don't know whether a UK based dispute resolution service will be interested; you probably need to find the equivalent for the Irish Republic. It's possible that one of the UK based legal companies that specialise in this area might be prepared to take it on but, again, I suspect you may need an Irish based company.
Solicitor might help
Solicitor might help
