Go Back  PPRuNe Forums > Misc. Forums > Passengers & SLF (Self Loading Freight)
Reload this Page >

Coming back and a Worldly warning

Passengers & SLF (Self Loading Freight) If you are regularly a passenger on any airline then why not post your questions here?

Coming back and a Worldly warning

Old 14th Feb 2022, 09:54
  #1 (permalink)  
Thread Starter
 
Join Date: Jul 2002
Location: Bali H'ai
Posts: 427
Coming back and a Worldly warning

Sunday morning I arrived back in the U.K. after a 2 year absence and I am pleased to report that after a long walk through Heathrow T3 my passage through immigration took less than 5 minutes with at least 100 people in front of me.
The gates were working!
The Worldly warning..
My flight was KL834 Biz class Kuala Lumpur to Amsterdam with a 1h30 stopover in Singapore, an excellent service nothing to complain about except..
During the night I chose to charge my phone from the multiple sockets and UBS provided in a tray abeam my head, so far so good, with my phone on the table. At some time I snagged the cable and my phone followed the laws of gravity into the abyss known as under a biz class seat. A quick feel, nothing, so press the call button.
What followed was amazing, 4 lady cabin crew came to my rescue, 3 shining their torches and ripping cushions and machinery covers out, the 4th groping in the depths of the seat, finally extracting the phone from the machinery below.
The groper who was the senior cabin crew member said this has happened many times before and it will happen many times in the future, agreeing that the tray was too small and badly located to allow loss of a phone or glasses, even a passport.
I would like to express a real thank you to the cabin crew of KLM flight KL834
Sultan Ismail is offline  
Old 14th Feb 2022, 12:33
  #2 (permalink)  
 
Join Date: Dec 2020
Location: London
Posts: 76
I always find KLM a joy to fly with.

It's a shame you were not flying with Thai Airways. Your story had a happy ending, that's all I can comment.
A320 Glider is offline  
Old 14th Feb 2022, 21:38
  #3 (permalink)  
Son of Slot
Super Senior Moderator
 
Join Date: Feb 2013
Location: London
Posts: 1,064
Thanks for the information Sultan Ismail. It is many years since I travelled KLM but always consider them when planning.

Looking at www.KLM.co.uk/contact
They invite suggestions and compliments although, curiously, it seems the form to fill in is under 'complaints'. If you are a Flying Blue member, log in first.
S.o.S. is offline  
Old 15th Feb 2022, 08:28
  #4 (permalink)  
 
Join Date: Oct 2018
Location: Ferrara
Posts: 4,427
what was the aircraft?
Asturias56 is offline  
Old 15th Feb 2022, 12:14
  #5 (permalink)  
 
Join Date: Jan 2008
Location: Reading, UK
Posts: 13,932
It seems that crews are increasingly attuned to the potential danger presented by phones lost under seat cushions, and the importance of alerting them should this happen.

While an intact phone might not be too much of a risk, the danger is that subsequent use of the seat recline could damage a trapped phone and, in the worst case, cause a short or battery overheat and a consequent fire.
DaveReidUK is offline  
Old 15th Feb 2022, 14:43
  #6 (permalink)  
Thread Starter
 
Join Date: Jul 2002
Location: Bali H'ai
Posts: 427
Asturias 56
The aircraft was a Boeing 777-300ER


Last edited by Sultan Ismail; 15th Feb 2022 at 14:59.
Sultan Ismail is offline  
Old 15th Feb 2022, 15:20
  #7 (permalink)  
 
Join Date: Oct 2018
Location: Ferrara
Posts: 4,427
Thanks - we had the same issue on an ANZ one 3 years ago - it took two or three Cabin Staff to dismantle and then mantle the seat

They said it happened all the time........................
Asturias56 is offline  
Old 16th Feb 2022, 08:44
  #8 (permalink)  
 
Join Date: Feb 2001
Location: The Winchester
Posts: 6,322
Originally Posted by Asturias56 View Post
Thanks - we had the same issue on an ANZ one 3 years ago - it took two or three Cabin Staff to dismantle and then mantle the seat

They said it happened all the time........................

It does happen a lot….not just phones, quite often passports, sometimes jewelry……and it almost always seemed to occur at the end of a umpteen hour sector into base when all those involved really wanted to do was simply high tail it to the car park.
wiggy is offline  
Old 16th Feb 2022, 13:11
  #9 (permalink)  
Thread Starter
 
Join Date: Jul 2002
Location: Bali H'ai
Posts: 427
Round out

Thank you for the interest taken in my simple tale, after a day of intense activity in Cambridge I arrived back in Kuala Lumpur this evening.
In spite of the complex COVID-19 protocols in Malaysia, from landing to being in a cab just one hour.
Over and out
Sultan Ismail is offline  
Old 16th Feb 2022, 18:43
  #10 (permalink)  
Paxing All Over The World
 
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 65
Posts: 9,674
I can well imagine that an item slips down in the night - possibly from a trouser pocket - and is only found to be missing during descent. A good lesson for all of us to look out for these small things.
PAXboy is offline  
Old 17th Feb 2022, 21:28
  #11 (permalink)  
 
Join Date: Jun 2007
Location: Beyond the Blue Horizon
Age: 61
Posts: 969
PAXboy
It has been part of the cabin briefing on some EK flights I have been on over the last few years. For example” If any of your possessions fall into the seat, do not move the seat and call for FE” or something along those lines. Must be happening quite a lot, and on long haul as others have said, not at the best time for passenger or CC.
Cheers
Mr Mac
Mr Mac is online now  
Old 18th Feb 2022, 00:38
  #12 (permalink)  
Paxing All Over The World
 
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 65
Posts: 9,674
We have our first long haul in two years coming up at the end of March. I do recall hearing these announcements before - but it seems like a long time ago! Pre-smart phones, the biggest C-class seat problem I had was the failure of the personal reading light on LH (a 343, I think it was) and the CC were brilliant. Asked me to step out for a moment and then attacked the unit. After a few minutes I told them not to worry but they persisted and got it working. So I am confident they would find a wayward phone.
PAXboy is offline  
Old 18th Feb 2022, 18:16
  #13 (permalink)  
 
Join Date: Jun 2007
Location: Beyond the Blue Horizon
Age: 61
Posts: 969
PAXboy
LH cabin crew can in some cases arguably can be a little stiff, but I generally find them good and that sort of stuff is their forty, and not as subservient as some others, but not trying to be as chummy as some BA / Virgin cabin crew can try to be when I used to fly with them. But I will laugh to my dying day about watching a Virgin CC sample a Yogurt when asked about the flavours by a passenger who responded by sticking her finger in it and then licking it and then saying “Strawberry “ though it has been a few years on both. She did get a new one from the galley 🙂

Cheers
Mr Mac

Last edited by Mr Mac; 18th Feb 2022 at 19:25.
Mr Mac is online now  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.