Begin CAA complaint against TAP non refund/ UK address
Thread Starter
Joined: Nov 2010
Posts: 55
Likes: 0
From: Loughborough
Begin CAA complaint against TAP non refund/ UK address
Evening.
To keep it short.
I'm one of thousands of customers of TAP (just google to see how many people) that haven't been refunded for flights unable to take due to Covid.
They gave me a refund reference approx 4 month ago but since then my refund has fell into the abyss.
They dont answer via email or any social media means, their telephone team are educated to plead ignorance.
I cant even find a UK office address to begin a small claims court proceeding.
Any help or tips would be more than appreciated
To keep it short.
I'm one of thousands of customers of TAP (just google to see how many people) that haven't been refunded for flights unable to take due to Covid.
They gave me a refund reference approx 4 month ago but since then my refund has fell into the abyss.
They dont answer via email or any social media means, their telephone team are educated to plead ignorance.
I cant even find a UK office address to begin a small claims court proceeding.
Any help or tips would be more than appreciated
Last edited by Drive4it; 29th November 2021 at 18:51.
Joined: Dec 2007
Aviation Qualifications: PPL
Posts: 2,010
Likes: 156
From: Westnoreastsouth
If credit card used for booking - try chargeback through the credit card company - we were in the same boat with Untied a while ago and the credit card company sorted it out quickly for us after weeks of us trying directly with Untied Airlines.
