PAL Office - Heathrow.
Expedia / TAP are refusing to issue a refund for 2 tickets i had with them for May 2020 saying that as it is over 2 years since i booked them. At no point did expedia tell me there was an expiry date to the flight credits and i suspect TAP did not tell them either.
Join Date: Sep 2007
Location: South Gloucestershire
Posts: 41
Likes: 0
Received 0 Likes
on
0 Posts
Philippine Airlines Ticket Refund "Run-around"
On 30th January 2020 I purchased a return ticket online for my son with Philippine Airlines LHR-MNL-LHR at a cost of £828.81 using an Amex Card.
He was due to fly out of LHR in August 2020 but due to Covid, the flight was cancelled and he applied for the "offered voucher" hoping to travel at a later date.
He was unable to use this voucher prior to its expiry date of August 2021 due to the Philippine government's Covid regulations in relation to foreign nationals making him a "persona non grata".
We were given the "run-around" and all sorts of excuses by Philippine Airlines ticketing staff in the interim period and were unable to get an "extended voucher", which wouldn't have helped anyway because the Philippine government travel regulations regarding Covid still precluded the entry of tourists into the Philippines.
Fast forward to the present day, after many requests to resolve the matter, I have requested a full refund as per my original ticket contract but this has been refused because, you guessed it, the voucher validity period had lapsed.
To make matters worse, although I do have all my Amex card statements on file and can locate this transaction, it is no longer possible to query the transaction with Amex as their "actionable" on-line records only go back to June 2020.
I am currently dealing with their [email protected] public relations department in an attempt to break the "voucher expired" repetitive "fob off" reply from their other departments.
As far as I know, it is still not possible for a tourist to book a PAL flight from LHR-MNL-LHR as they are now citing "financial reasons" for flight unavailability.
And I thought Dick Turpin was dead.
He was due to fly out of LHR in August 2020 but due to Covid, the flight was cancelled and he applied for the "offered voucher" hoping to travel at a later date.
He was unable to use this voucher prior to its expiry date of August 2021 due to the Philippine government's Covid regulations in relation to foreign nationals making him a "persona non grata".
We were given the "run-around" and all sorts of excuses by Philippine Airlines ticketing staff in the interim period and were unable to get an "extended voucher", which wouldn't have helped anyway because the Philippine government travel regulations regarding Covid still precluded the entry of tourists into the Philippines.
Fast forward to the present day, after many requests to resolve the matter, I have requested a full refund as per my original ticket contract but this has been refused because, you guessed it, the voucher validity period had lapsed.
To make matters worse, although I do have all my Amex card statements on file and can locate this transaction, it is no longer possible to query the transaction with Amex as their "actionable" on-line records only go back to June 2020.
I am currently dealing with their [email protected] public relations department in an attempt to break the "voucher expired" repetitive "fob off" reply from their other departments.
As far as I know, it is still not possible for a tourist to book a PAL flight from LHR-MNL-LHR as they are now citing "financial reasons" for flight unavailability.
And I thought Dick Turpin was dead.
