Credit where credit's due---BA
You have had better luck than me. I've never got beyond your first line, despite innumerable calls since cancellation on March 24th so I sent a section 75 request to Barclaycard yesterday.
I had three flights from EDI to JFK, booked for 1st/15th April. When BA finally cancelled the flights I went on the website and was only offered a voucher.
Called the Newcastle call centre and, after an hour on hold, got hold of a very nice lady who told me that a voucher was the only option. I told her that I was legally entitled to a refund as they can't fulfil the contract - she put me on hold to speak to a supervisor, came back 10 minutes later and said they would process a refund.
It took around three weeks for the money to hit my account, and I was relieved when it did.
I honestly don't think the call centre agent I was talking to was lying, or deliberately trying to leave me on hold to see if I would go away - she seemed genuinely unsure of what the options were, which seems craxy.
So all came through but only after a lot of persistence.
Called the Newcastle call centre and, after an hour on hold, got hold of a very nice lady who told me that a voucher was the only option. I told her that I was legally entitled to a refund as they can't fulfil the contract - she put me on hold to speak to a supervisor, came back 10 minutes later and said they would process a refund.
It took around three weeks for the money to hit my account, and I was relieved when it did.
I honestly don't think the call centre agent I was talking to was lying, or deliberately trying to leave me on hold to see if I would go away - she seemed genuinely unsure of what the options were, which seems craxy.
So all came through but only after a lot of persistence.
The money appeared back on my Barclaycard this morning .. curiously it has a date of 30 April, which was the day after I asked for it, but I was only notified today and the entry is BA refund not repayment by BC.
Not going to enquire to closely, getting the money is all that counts.
Not going to enquire to closely, getting the money is all that counts.
I had two bookings cancelled by BA. First was a "holiday" (car+flight) where I had only paid the deposit. 2nd was Avios + Amex companion voucher + taxes in cash.
In both cases it tooks several goes to get through but in both cases handled well when I did speak to someone and the cash, despite being warned "could be 6 weeks" was back on my card in under 2 weeks and the Avios and voucher reappeared during the phone call!
On the 2nd call I was told all the contact centre staff are currently working from home.
In both cases it tooks several goes to get through but in both cases handled well when I did speak to someone and the cash, despite being warned "could be 6 weeks" was back on my card in under 2 weeks and the Avios and voucher reappeared during the phone call!
On the 2nd call I was told all the contact centre staff are currently working from home.
Paxing All Over The World
I am not surprised it takes this long. My brother is working from home, taking calls over the web and handling client emails - he says he takes very much longer to process each enquiry and his work is not related to airlines. As I said before, the airlines are not geared up for this and patience seems to win.
