United forcibly remove passenger
Joined: Jun 2001
Posts: 5,896
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From: Rockytop, Tennessee, USA
Offloaded Pax Reaches Settlement with United
Will the attorneys now sue the City of Chicago?
United Airlines passenger dragged from plane at OHare reaches settlement with airline - Chicago Tribune
Passenger dragged from plane reaches settlement with United Airlines
United Airlines has reached a settlement agreement with the passenger who was bloodied and dragged down the aisle of a plane after refusing to give up his seat, attorneys for the passenger said Thursday.
Dr. David Dao, 69, of Elizabethtown, Ky., suffered a concussion, broken nose and sinus injury during the April 9 incident on a plane at Chicago O'Hare International Airport, according to his attorney, Thomas Demetrio.
Demetrio praised United for accepting responsibility for the incident and announcing policy changes aimed at preventing similar incidents.
"For this acceptance of corporate accountability, United is to be applauded," Demetrio said.
Dao's attorneys declined to disclose the amount of the settlement.
United Airlines has reached a settlement agreement with the passenger who was bloodied and dragged down the aisle of a plane after refusing to give up his seat, attorneys for the passenger said Thursday.
Dr. David Dao, 69, of Elizabethtown, Ky., suffered a concussion, broken nose and sinus injury during the April 9 incident on a plane at Chicago O'Hare International Airport, according to his attorney, Thomas Demetrio.
Demetrio praised United for accepting responsibility for the incident and announcing policy changes aimed at preventing similar incidents.
"For this acceptance of corporate accountability, United is to be applauded," Demetrio said.
Dao's attorneys declined to disclose the amount of the settlement.
Joined: Jun 2001
Posts: 5,896
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From: Rockytop, Tennessee, USA
Joined: Nov 2007
Posts: 443
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From: Texas, like a whole other country
Settlement reached with United
It appears United has reached a settlement with Dr. Dao and his attorneys, to no one's surprise. Also should be no surprise that the amount was undisclosed.
The doctor's attorneys did give kudos to United and Oscar Munoz for finally coming clean on their accountability. Whether there may still be action pending against the City of Chicago remains to be seen. No doubt they also would have a strong incentive to keep it out of court.
United reaches settlement with passenger who was dragged off of plane.
The doctor's attorneys did give kudos to United and Oscar Munoz for finally coming clean on their accountability. Whether there may still be action pending against the City of Chicago remains to be seen. No doubt they also would have a strong incentive to keep it out of court.
United reaches settlement with passenger who was dragged off of plane.
Joined: Jan 2015
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From: Usually firmly on the ground
I'm no expert, but this page gives some industry guidelines for minimum amounts that must feature in company financial reports. I'd be surprised if the settlement reached anywhere near any of the percentages mentioned for a company of United's size.
lawyer ??
Joined: Feb 2004
Aviation Qualifications: ATPL
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From: USA
Likely none. But then, with something north of 30% of the "take" for the lawyer with comparatively little "work" on his part in this case, he'll be able to travel any way he wants.
Joined: Jul 2011
Posts: 649
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From: Edinburgh
Surely now that UA have told everyone they are willing to go up to $10K no one will budge until they actually offer $10K?
That seems a ridiculously high amount of money for what is already quite a good, almost industry wide, standard level of compensation. In most cases people already get back more than they paid for the flight.
That seems a ridiculously high amount of money for what is already quite a good, almost industry wide, standard level of compensation. In most cases people already get back more than they paid for the flight.
Joined: Jun 2001
Posts: 4,369
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From: UK.
edi local, I'd guess it's a reverse of a Dutch auction. Selling tulips they used to have a money clock which would start high and then start to reduce. When it got to your 'right price' you pressed your button and that pallet of flowers is yours. Hang on too long and someone else buys it.
I'm guessing that DRUK refers to that system in reverse which is, of course, more like a conventional auction except that the auctioneer states an increasing price until one of you caves in and accepts it
Haven't visited Auld Reekie for a while. In fact the last was for the opening of that weird Parliament building when we were permitted entry. Fortunately the beam didn't fall off that day
I'm guessing that DRUK refers to that system in reverse which is, of course, more like a conventional auction except that the auctioneer states an increasing price until one of you caves in and accepts it
Haven't visited Auld Reekie for a while. In fact the last was for the opening of that weird Parliament building when we were permitted entry. Fortunately the beam didn't fall off that day
Joined: Jan 2008
Posts: 17,699
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From: Reading, UK
The only way the bidding would ever get to anywhere near $10K would be if all the passengers collectively conspired to force the price up that high.
But of course that would never happen, there will be plenty of people on the flight who will jump at the chance of a few thousand (or even a few hundred) dollars, in the knowledge that if they don't, someone else will and they will get nothing.
Joined: Dec 2002
Aviation Qualifications: ATP+Mil
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From: Where the Quaboag River flows, USA
The compensation amount is NOT related to the price of the ticket; it is related to buying out the passenger's consequences on NOT flying on that flight due to the airline's failure to deliver the contracted transport. If I miss a meeting a funeral, the compensation must be worth the loss of being there. If I have a million dollar deal, the compensation must be equal to the value of the potential loss.
Paxing All Over The World
Joined: May 2001
Posts: 10,842
Likes: 328
From: Hertfordshire, UK.
The United Airlines chief executive, Oscar Munoz, has told a congressional committee that an incident in which a passenger was forcibly removed from a flight, prompting a blizzard of bad publicity, was a “mistake of epic proportions”.
He added: “This is a turning point for United and our 87,000 professionals. It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect.”
He added: “This is a turning point for United and our 87,000 professionals. It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect.”
https://www.theguardian.com/business...ouse-committee
BUT
The House transportation committee chair, Bill Shuster, a Pennsylvania Republican, said United and other carriers should use the notoriety of Dao’s removal to improve customer service. If changes are not made, he said, Congress was likely to step in.
“Seize this opportunity,” Shuster told Munoz and the other executives. Otherwise, “we’re going to act and you’re not going to like it”. Shuster predicted a “one-size-fits-all” solution that may serve some airlines, but not all.
“Seize this opportunity,” Shuster told Munoz and the other executives. Otherwise, “we’re going to act and you’re not going to like it”. Shuster predicted a “one-size-fits-all” solution that may serve some airlines, but not all.
Bottom line? Pay higher wages to staff and give them more authority to change things. But we know that won't happen because you have to put prices up. Cynical? Yes. I've been a passenger for over 50 years.
Joined: Feb 2017
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From: A small city with a University
Prior to deregulation, airlines did compete on price with other modes of travel, such as rail and shipping lines.
Prior to deregulation of the airline industry, airlines generally failed to make a profit.
According to IATA, it is only in the last three years, (including the forecast of 2017 profits), that the global airline industry has made, collectively, a profit.
Prior to deregulation of the airline industry, airlines generally failed to make a profit.
According to IATA, it is only in the last three years, (including the forecast of 2017 profits), that the global airline industry has made, collectively, a profit.
Joined: Apr 2010
Posts: 7,056
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From: London
"Prior to 'dergulation' airlines competed on service."
but they didn't - most belonged to IATA which set rules for everything including the size of sandwiches served and how long a movie could run. It was only when people like SQ and Laker arrived that things started to change in long haul and SW then blew open the shorthaul model
but they didn't - most belonged to IATA which set rules for everything including the size of sandwiches served and how long a movie could run. It was only when people like SQ and Laker arrived that things started to change in long haul and SW then blew open the shorthaul model
Joined: May 2009
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From: Confoederatio Helvetica
HH, you forget the sandwich wars between IATA members. And the Wardairs, ABC and affinity charters that pre-date Later by a few decades.
But compare the service, meaning the total experience from booking to collecting your luggage, and it certainly hasn't improved.
Despite cries to the contrary price is the driving factor in choosing a seat for 98% of the passengers.
But compare the service, meaning the total experience from booking to collecting your luggage, and it certainly hasn't improved.
Despite cries to the contrary price is the driving factor in choosing a seat for 98% of the passengers.