Nearly missed flight due to no info screen update
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Originally Posted by strawberry Ribena
If the gate number is on the screen, that's all you need to know. It's your choice when you decide to get there. If 188 other passengers don't need telling when an aircraft is boarding then you f'ed up. Not the ground handler.
Originally Posted by TCU
I did read the OP and it appeared many tens of pax were sat on a RYR 737 twiddling their thumbs 'cause someone couldn't be bothered to get to a gate on time. It was MLA after all not LHR T5, with C concourse departure
Many lounges don't have calls as they are irritating, especially as busy airports
Top tip....check your watch every now and then
Many lounges don't have calls as they are irritating, especially as busy airports
Top tip....check your watch every now and then
Originally Posted by caaardiff
Seems odd that the screens went straight from "Please wait" to "closed" and in that matter of seconds up to 188 people had their passport checked, hand luggage checked and boarding card scanned, got on board and took their seats. If that's the case then to MLA for being able to board an FR so fast!
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I even asked the lounge receptionist what the status was because the flight was late boarding and was told it wasn't boarding yet and I should sit down and watch the screens.
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With nothing better to do than perhaps drink coffee or beer or whatever what I would have done, in the absense of any conflicting information, would have been to be at the gate at the time that it specified to me on my boarding pass to be at the gate by no later than.
t1grm, the definition of illiterate is unable to read OR write. As I have been able to craft some letters in the correct order, maybe you need to re-do your English O level....or maybe you missed that too because your teacher did not announce the exam was about to start?
IT did not let you down. You let yourself down. Do you follow GPS routes up farm tracks as well?
IT did not let you down. You let yourself down. Do you follow GPS routes up farm tracks as well?
This thread seems to have turned into the equivalent of the Daily Mail - 'flogging's too good for... (insert pax/airline/airport)'.
My practical suggestion from long experience. Set an alarm on your smart phone for, say, 30 mins before scheduled boarding then go to the airport departures page and check. Just in case.
My practical suggestion from long experience. Set an alarm on your smart phone for, say, 30 mins before scheduled boarding then go to the airport departures page and check. Just in case.
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Originally Posted by TCU
IT did not let you down. You let yourself down.
Originally Posted by farci
My practical suggestion from long experience. Set an alarm on your smart phone for, say, 30 mins before scheduled boarding then go to the airport departures page and check. Just in case.
Anyway, fascinating that this mud slinging match between the various trolls and keyboard warriors on here is. No one has actually answered my original question about how the IT systems work and how you can board passengers if the system is not updated to boarding.
P.S. What would happen if I was deaf or hard of hearing? Would I be getting flamed on here for not hearing the calls and not seeing anything on the info screens?
Last edited by t1grm; 8th Mar 2017 at 08:28.
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Apart from what has been already mentioned at least Ryanair have been very helpful in this occasion.
Once i asked gate staff re misleading/incorrect passenger lounge monitors information i was told that info is just a guide as we enter the relevant info into the monitor system in good time and its up to the airport system to update that info so there could be a delay in info being updated (info queue) and other reasons including human errors.
Some business lounges can be a long trek from the gate something worth remembering also a welfare break may be needed on route.
The E ticket will show gate close time.Gate close time = flight missed,pay up to fly later.
Well done Ryanair.
Once i asked gate staff re misleading/incorrect passenger lounge monitors information i was told that info is just a guide as we enter the relevant info into the monitor system in good time and its up to the airport system to update that info so there could be a delay in info being updated (info queue) and other reasons including human errors.
Some business lounges can be a long trek from the gate something worth remembering also a welfare break may be needed on route.
The E ticket will show gate close time.Gate close time = flight missed,pay up to fly later.
Well done Ryanair.
Once I asked gate staff re misleading/incorrect passenger lounge monitors information I was told that info is just a guide as we enter the relevant info into the monitor system in good time and it's up to the airport system to update that info so there could be a delay in info being updated (info queue) and other reasons including human errors.
At the risk of stating the obvious, electrons and IP packets don't tend to go into limbo and reappear half an hour later, so if there are discernable delays in one system updating another, it's almost certainly because there's a human in the loop somwhere who's not paying attention or has gone off for a pee or a coffee.
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Apart from what has been already mentioned at least Ryanair have been very helpful in this occasion.
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I have to say I have a degree of sympathy here. A couple of years ago I was heading back to Riyadh on BA. I had done this trip a number of times and "knew" the gate. When I checked in, the lady at the counter mentioned the gate and confirmed it was the one I was used to. So off I went and had a nice seat with a view over the tarmac. No aeroplane in my way at the window but I was expecting it to be dragged along shortly. After some time, I became concerned that not only was there no aeroplane at the gate, there were no other passengers either. Eventually, I got up and took a walk to the nearest departure screen which showed me the flight was not only departing from a different gate, it was on the verge of closing. I had to gallop to get there on time. It seems they had changed the gate shortly after I had checked in (serves me right for getting there too early?) and the only information to this effect was displayed on a screen that was nowhere near the gate I was sat at.
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I got to a GF gate 16 mins before departure time (and six minutes before boarding), and they had already boarded everyone else and started giving me 
for being "late".
That to a Gold card-holding J-class passenger who was in a Gulf Air lounge with no announcements and still got there on time.
Since that was about the icing on the cake, I'm a QR Gold card holder now.
for being "late".That to a Gold card-holding J-class passenger who was in a Gulf Air lounge with no announcements and still got there on time.
Since that was about the icing on the cake, I'm a QR Gold card holder now.
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Originally Posted by scr1
The Screens and boarding systems are not linked in anyway. At our airport screens are updated by phoning the info desk who then change them manually
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One time I was flying LED/VIE/LHR with Austrian and the LED/VIE sector had been delayed resulting in a PDQ connection in VIE.
No sooner had I arrived in the VIE terminal than there were putting out final calls for the VIE/LHR sector and specifically announcing "Harry Wayfarers, you are delaying the flight" as if nobody had checked, or was interested, that my (their) flight inbound flight had been late.
These calls continued, I was a smoker at the time but was prepared to go without a cigarette to expedite my transfer, but they continually broadcast that it was I delaying their flight so I decided "F*** You" and I stopped via a smoking lounge for a much needed cigarette.
And "No", I didn't delay the flight!
No sooner had I arrived in the VIE terminal than there were putting out final calls for the VIE/LHR sector and specifically announcing "Harry Wayfarers, you are delaying the flight" as if nobody had checked, or was interested, that my (their) flight inbound flight had been late.
These calls continued, I was a smoker at the time but was prepared to go without a cigarette to expedite my transfer, but they continually broadcast that it was I delaying their flight so I decided "F*** You" and I stopped via a smoking lounge for a much needed cigarette.
And "No", I didn't delay the flight!
Many moons ago I went to the departure gate but the screens weren't working...boarding started ...had my ticket checked and coupon torn out...boarded and eventually asked why the flight was delayed...wrong aircraft...fortunately my flight on the adjacent gate had been delayed....wonderful to travel with a British Airline out of their home base.
N4790P
What is so difficult about being at the defined gate at the defined time on the boarding pass? If anything goes wrong after that then surely you are covered?
I quick check on the screens whilst walking to the gate to check no late gate change and you are good to go.
I quick check on the screens whilst walking to the gate to check no late gate change and you are good to go.
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Last in year Sydney, arrived from Seoul, when we disembarked we were already being called to go to our gate.
Gate was on no info screen. The lady at information desk had no relevant gate information.
She did not even know what level of the airport
she worked on.
Now the calls said 'get to the gate or your baggage will be unloaded'.
Eventually found the gate and the
attendant there said I'll see what I can do.
Eventually our
aircraft arrived at Sydney about 6 hours late having been diverted to Canberra due poor weather at Sydney. Sydney
weather was indeed poor, but flights were arriving & departing.
It seems to me that perhaps some systems are connected to planned schedule, others to real information, bu never do the twain meet.
Gate was on no info screen. The lady at information desk had no relevant gate information.
She did not even know what level of the airport
she worked on.
Now the calls said 'get to the gate or your baggage will be unloaded'.
Eventually found the gate and the
attendant there said I'll see what I can do.
Eventually our
aircraft arrived at Sydney about 6 hours late having been diverted to Canberra due poor weather at Sydney. Sydney
weather was indeed poor, but flights were arriving & departing.
It seems to me that perhaps some systems are connected to planned schedule, others to real information, bu never do the twain meet.
