Well Done Easyjet
Thread Starter
Joined: May 2008
Posts: 27
Likes: 0
From: northern ireland
Well Done Easyjet
My wife and I were due to travel Easyjet to Malaga 23rd March but due to a family bereavement are now unable to go.
Travel insurance did not cover us as relative was not close enough.
As we were already checked in with Boarding passes we decided to phone Easy to let them know we would not be travelling. To our surprise they have sent us a "Flight Voucher" for the amount we paid for flights to be used in the next 6 months.
Many thanks to Easyjet.
Travel insurance did not cover us as relative was not close enough.
As we were already checked in with Boarding passes we decided to phone Easy to let them know we would not be travelling. To our surprise they have sent us a "Flight Voucher" for the amount we paid for flights to be used in the next 6 months.
Many thanks to Easyjet.
Joined: Aug 2009
Posts: 388
Likes: 2
From: Lanzarote/Butuan/Southern Yorkshire
It's called PR, not normally know from some LCC's.
But now they basically know they have your money, but by that gesture of kindness you will be much more likely to travel with them again. That gives them extra money and a happy customer base who will recommend them to others....they enjoy the trip so recommend them to their friends......see a sequence?
A lesson other carriers need to learn.
Well done Easyjet.
Never flown with them before, but if they can give gestures like that then I'm willing to look if they fly the route I need. So already one extra possible passenger.
But now they basically know they have your money, but by that gesture of kindness you will be much more likely to travel with them again. That gives them extra money and a happy customer base who will recommend them to others....they enjoy the trip so recommend them to their friends......see a sequence?
A lesson other carriers need to learn.
Well done Easyjet.
Never flown with them before, but if they can give gestures like that then I'm willing to look if they fly the route I need. So already one extra possible passenger.
Joined: Mar 2008
Aviation Qualifications: Military
Posts: 265
Likes: 28
From: Bomber County
Not a surprise. Last year I booked 8 of us on EasyJet for a holiday. The week before I phoned to tell them the my wife and I would not be flying as my mother had died - I acknowledged their no refunds policy but the lass on the phone said that in such circumstances they could exceptionally refund - and did so immediately.
No death certificate or anything required by them - I suppose it helped the believability that the other 6 were still flying.
No death certificate or anything required by them - I suppose it helped the believability that the other 6 were still flying.
Joined: Apr 2007
Posts: 161
Likes: 1
From: Malaga
I agree- well done!
Perhaps easyJet learned something from how they mishandled this previous incident concerning a doctor who looked after a sick passenger
Perhaps easyJet learned something from how they mishandled this previous incident concerning a doctor who looked after a sick passenger
