Interesting variation on a cabin announcement by EZY
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Interesting variation on a cabin announcement by EZY
I flew EDI-LTN yesterday on an EZY flight that had been delayed for a couple of hours because they had pinched the incoming aircraft to operate another departure and we had to wait for the arrival of a replacement that had earlier gone tech.
When we were finally on board and seated we had an announcement from a (presumably senior) 5th cabin crew member (she didn't get involved in the in-flight service) which started with an apology for the delay, carried on with a request to "be nice to the crew", who had also been "sitting for hours twiddling their thumbs", and ending with a somewhat unsubtle comment about "what a royal pain it would be" if we had to return to the gate with any passengers who were "unable to contain their frustration".
Needless to say, we were all then as quiet as mice.
When we were finally on board and seated we had an announcement from a (presumably senior) 5th cabin crew member (she didn't get involved in the in-flight service) which started with an apology for the delay, carried on with a request to "be nice to the crew", who had also been "sitting for hours twiddling their thumbs", and ending with a somewhat unsubtle comment about "what a royal pain it would be" if we had to return to the gate with any passengers who were "unable to contain their frustration".
Needless to say, we were all then as quiet as mice.
Join Date: Jun 2015
Location: Soon to be out of the EU.
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It's fair enough if you ask me. The attitude of some pax is vile and aggressive as if it is somehow their fault and they personally caused the delay for their own gain. Sometimes a quick none SOP message to remind passengers of a few things is required, particularly on weekend flights. Doing things high profile is usually good if something does happen and that way nobody can say the crew 'did nothing' in my opinion.
In this instance CC5 will likely be at the rear door/cabin and could have witnessed some inappropriate behaviour. And if they didn't then a quick PA to keep things real is usually a good thing and gets the rest of the passengers 'on side' as it were.
The fifth crew member was likely a trainer or there was crew training, assessments taking place or it was a crew manager who will fly a few times a month to keep current/in touch with reality.
A successful outcome was had by the looks of it. I only hope that pax didn't think it was too patronising or heavy handed.
In this instance CC5 will likely be at the rear door/cabin and could have witnessed some inappropriate behaviour. And if they didn't then a quick PA to keep things real is usually a good thing and gets the rest of the passengers 'on side' as it were.
The fifth crew member was likely a trainer or there was crew training, assessments taking place or it was a crew manager who will fly a few times a month to keep current/in touch with reality.
A successful outcome was had by the looks of it. I only hope that pax didn't think it was too patronising or heavy handed.
