Unserviceable seat
Join Date: Jul 2011
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For comparison, I was gifted 10,000 Avios 3 years ago when on a BA flight (not saying your flight was BA, but they are the only one who uses Avios on the direct BKK-LHR route) from IST-LHR the curtain separating Business from Economy (was a Euro config 767) blocked my view of the TV and the headphone socket was faulty too. I mentioned in my complaint email that I was unable to see the safety demo video (which I wasn't) and I suppose they thought I may take it further (I wouldn't have) so within a few weeks I had the avios in my account, which was quite a lot compared to what I also got from the flight itself.
A friend of mine was on one of their early A380 LAX-LHR flights which suffered from an IFE system failure and the duration of the flight had no IFE at all. She was apparently given 20,000 avios without even needing to complain. I am not sure which cabin she was in, but I do know she flies that route every 6 weeks or so, so she may be at least bronze level. Then again perhaps the compensation was upped as it was quite embarrassing for their brand new plane to suffer such a thing.
I don't think there seems to be an hard and fast rule, or if there is then no one has applied it in your case as 5,000 avios for such a thing doesn't seem all that much, but then again, you did fly and did sit in the seat for that time so they are maybe less willing to gift anything more as they got you to LHR as intended and you agreed to sit there.
Having said that, if the seat was known to be broken before boarding started then they would have had to sort you out somehow or get an engineer, but clearly this has happened on the inbound flight, possibly the pap before you did something and didn't bother to mention it. There is only so much you can expect the crew to do. If the inbound crew were not aware of it and the seat wasn't damaged enough for the cleaning team in BKK to notice or the new crew to notice on a pre-flight walk around then It is hard to imagine just how broken it was, compared to just being uncomfortable due to wear and tear. The TV Screen not working is bizarre though and would suggest the seat infront also has a problem!
A friend of mine was on one of their early A380 LAX-LHR flights which suffered from an IFE system failure and the duration of the flight had no IFE at all. She was apparently given 20,000 avios without even needing to complain. I am not sure which cabin she was in, but I do know she flies that route every 6 weeks or so, so she may be at least bronze level. Then again perhaps the compensation was upped as it was quite embarrassing for their brand new plane to suffer such a thing.
I don't think there seems to be an hard and fast rule, or if there is then no one has applied it in your case as 5,000 avios for such a thing doesn't seem all that much, but then again, you did fly and did sit in the seat for that time so they are maybe less willing to gift anything more as they got you to LHR as intended and you agreed to sit there.
Having said that, if the seat was known to be broken before boarding started then they would have had to sort you out somehow or get an engineer, but clearly this has happened on the inbound flight, possibly the pap before you did something and didn't bother to mention it. There is only so much you can expect the crew to do. If the inbound crew were not aware of it and the seat wasn't damaged enough for the cleaning team in BKK to notice or the new crew to notice on a pre-flight walk around then It is hard to imagine just how broken it was, compared to just being uncomfortable due to wear and tear. The TV Screen not working is bizarre though and would suggest the seat infront also has a problem!
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But the passenger flew, ergo the seat WAS safe,
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Join Date: Jun 2006
Location: Scampton, Lincoln
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I know I said I wouldn't post again, and I may regret this, but HF30, are you really an ex 737 captain? In fact are you even an ex Pilot?
I have read some rubbish on PPrune over the years, and your latest comment is right up there with the best I must say.
'the pax flew, ergo the seat WAS safe'
Wow, what an astonishing claim to make!
I have read some rubbish on PPrune over the years, and your latest comment is right up there with the best I must say.
'the pax flew, ergo the seat WAS safe'
Wow, what an astonishing claim to make!
This is what happens on proper airlines
If the incoming crew flags an item, the station mechanic inspects, determines whether repairable/serviceable/unserviceable. Crew takes appropriate action.
If operating crew identifies an issue on boarding, the station mechanic inspects, determines whether repairable/serviceable/unserviceable. Crew takes appropriate action.
If a passenger identifies an issue, the station mechanic inspects, determines whether repairable/serviceable/unserviceable. Crew takes appropriate action.
"Appropriate action" in the case of an unserviceable i.e unsafe seat would be to reseat the passenger.
In the case of a full aircraft, someone gets off.....
If the incoming crew flags an item, the station mechanic inspects, determines whether repairable/serviceable/unserviceable. Crew takes appropriate action.
If operating crew identifies an issue on boarding, the station mechanic inspects, determines whether repairable/serviceable/unserviceable. Crew takes appropriate action.
If a passenger identifies an issue, the station mechanic inspects, determines whether repairable/serviceable/unserviceable. Crew takes appropriate action.
"Appropriate action" in the case of an unserviceable i.e unsafe seat would be to reseat the passenger.
In the case of a full aircraft, someone gets off.....
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'Final' e mail from BA tonight saying that despite their further investigation and accepting my comments and those of the CSD, the offer of 9000 Avios points is 'fair' and is the final offer they will make.
They are sorry and hope that I will continue to fly with them.
Will I? Probably, but I will at least check out the competition from now on instead of automatically booking BA to fly everywhere.
Thanks for all your comments and banter - even from those who have been somewhat hostile
They are sorry and hope that I will continue to fly with them.
Will I? Probably, but I will at least check out the competition from now on instead of automatically booking BA to fly everywhere.
Thanks for all your comments and banter - even from those who have been somewhat hostile
