proof of being a passenger on delayed flight
Paxing All Over The World
esa-aardvark Your story point towards needing to set your mobile (cell) phone to 'record' before approaching the counter staff.
One of the routines I've had is:
"Speak to the agent at the destination, they will have all the information"
"Oh no. Only the agent at the origination has that information."
and variations on that theme.
One of the routines I've had is:
"Speak to the agent at the destination, they will have all the information"
"Oh no. Only the agent at the origination has that information."
and variations on that theme.
Paxing All Over The World
In fairness to agents and counter staff, we have discussed in here before the problem that staff are not given the power to right wrongs. In previous decades, staff had the authority to issue vouchers or whatever. After the financial recession of 1990/92 the accountants took over and cut all that away.
Therefore, fobbing us off is all they can do. Not least as we now demand more and the big problem that many pax do not understand the Ts&Cs of LCCs. So it is a horrible twist of factors.
Therefore, fobbing us off is all they can do. Not least as we now demand more and the big problem that many pax do not understand the Ts&Cs of LCCs. So it is a horrible twist of factors.
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PAXboy, true of course. Also in earlier days most ground staff were employed directly by the airline rather than a handling agent. If it was staff from a handling agent there were generally one or two of the airline's own representatives on hand. And, as you rightly say, they had a great deal of autonomy back in those days. Now days I have found that many check-in staff are hired for the Summer peak and are basically trained as robots to the extent that when I approach the check-in desk with passport in hand, opened to the photo page, and extended towards them, the agents greet me with, "May I see your passport Sir"! 
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We should recall that the drafters of Regulation 261 did NOT consider it appropriate to include compensation for delays in the Regulation. The idea was debated with the consensus being that MOST delays were not the same as a cancellation (or a denied boarding).
It was the ECJ that ruled thatt SOME delays COULD BE as bad as a cancellation and it was unfair that IN THESE CASES compensation wasn't payable.
One case involved a 24 hour delay where passengers were actually accommodated on the airline's next daily flight. The original flight was never 'cancelled', by it never operated either.
I understand the Parliament has redrafted 261 to take into account the ECJs various rulings. However it is frozen until two governments withdraw their objections to one clause referring to Gibraltar. I'm sure glad we have adults in Brussels.
It was the ECJ that ruled thatt SOME delays COULD BE as bad as a cancellation and it was unfair that IN THESE CASES compensation wasn't payable.
One case involved a 24 hour delay where passengers were actually accommodated on the airline's next daily flight. The original flight was never 'cancelled', by it never operated either.
I understand the Parliament has redrafted 261 to take into account the ECJs various rulings. However it is frozen until two governments withdraw their objections to one clause referring to Gibraltar. I'm sure glad we have adults in Brussels.
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My daughter recently was delayed 4 hours, Manchester-Holland (Schiphol?)
She claimed the statutory compensation and , afaik, it was the Orange Airline paid her promptly and courteously.
The delay caused all sorts of problems in Holland and during the sprint for a train/tram ,she encountered a colleague who was also similarly inconvenienced. Luckily, they both had a good working knowledge of the Public Transport Timetables and were, ~ midnight, able to reach their destinations in a timely manner.
Most posters have overlooked the TIME COST to the Pax.
In Daughter's case she values her leisure-time highly, she prefers an on-schedule transport to compensation for an unscheduled disruption of her social life.
Why moan , if this jacks up fares, it will get rid of the scummy-grockle end of the trade, premium fares for the elite will again prevail and Flight Crews will once more have a lucrative and well-paid career.....unfortunately, there will be a lot less of them needed....As with most things, the lower the price, the larger the number who can afford.
If an airline is properly organised, this legislation should not harm it. I haven't heard about the canny Irishman filing for bankruptcy, have you?
She claimed the statutory compensation and , afaik, it was the Orange Airline paid her promptly and courteously.
The delay caused all sorts of problems in Holland and during the sprint for a train/tram ,she encountered a colleague who was also similarly inconvenienced. Luckily, they both had a good working knowledge of the Public Transport Timetables and were, ~ midnight, able to reach their destinations in a timely manner.
Most posters have overlooked the TIME COST to the Pax.
In Daughter's case she values her leisure-time highly, she prefers an on-schedule transport to compensation for an unscheduled disruption of her social life.
Why moan , if this jacks up fares, it will get rid of the scummy-grockle end of the trade, premium fares for the elite will again prevail and Flight Crews will once more have a lucrative and well-paid career.....unfortunately, there will be a lot less of them needed....As with most things, the lower the price, the larger the number who can afford.
If an airline is properly organised, this legislation should not harm it. I haven't heard about the canny Irishman filing for bankruptcy, have you?
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I was stuck on the M25 earlier today for over an hour due to road traffic collision involving 4 vehicles which caused a 2 lane closure and long tail backs.
Please can I claim for compensation for my time, for my wasted fuel, for my bruised ego and whatever other stress I may (or may not) have encountered?
Why is it airlines that get penalised by such regulations, I would very much like to send my compensation claim into the Highways Agency or Department for Transport for today's inconvenience because I am sure it could have been avoided or at least reduced if police stopped middle lane drivers, if the driving test included motorway driving, if the Department of Transport raised the speed limit to 80mph... The list goes on, maybe I should claim this with the European Courts too?
Sometimes
happens, no one is at overall or total fault, therefore no one can be held 100% accountable. Yet with airlines it is always totally their fault.
Please can I claim for compensation for my time, for my wasted fuel, for my bruised ego and whatever other stress I may (or may not) have encountered?
Why is it airlines that get penalised by such regulations, I would very much like to send my compensation claim into the Highways Agency or Department for Transport for today's inconvenience because I am sure it could have been avoided or at least reduced if police stopped middle lane drivers, if the driving test included motorway driving, if the Department of Transport raised the speed limit to 80mph... The list goes on, maybe I should claim this with the European Courts too?
Sometimes
happens, no one is at overall or total fault, therefore no one can be held 100% accountable. Yet with airlines it is always totally their fault.
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Not True! When it isn't their fault, weather; ATC strike; runway closure; etc, nobody pays.
Cockney Steve, if you daughter's flight was delayed because of ATC, don't you think her TIME COST loss would have been the same? So, why shouldn't she be paid in those circumstances.
Airlines DO NOT guarantee their schedules and, in contract law, it does not form part of the contract with the passenger.
Just out of curiosity, what percentage of the total ticket cost was the compensation. I'm guessing it was much more ...
Cockney Steve, if you daughter's flight was delayed because of ATC, don't you think her TIME COST loss would have been the same? So, why shouldn't she be paid in those circumstances.
Airlines DO NOT guarantee their schedules and, in contract law, it does not form part of the contract with the passenger.
Just out of curiosity, what percentage of the total ticket cost was the compensation. I'm guessing it was much more ...
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T250, if you want to take that route, which would have been YOUR choice incidentally, than yes you could technically apply for compensation by suing the person responsible for causing the accident 
A few years back a flight the family and I were on was cancelled. The airline re-routed us and we ensued a delay of 5 hours. When we were being re-ticketed the airline representative voluntarily gave us an EU261 Regulation brochure and said we could claim. So I thought, why not. Got the usual standard denial of responsibility from the airline, which niggled me and motivated me further to prove that they were telling big fibs in their explanation. I received my compensation. Original fare totaled €560 and I received €1000 compensation. Their representative pointed the way and I followed the legal procedure. Did I feel guilty? The answer is a resounding NO!
A few years back a flight the family and I were on was cancelled. The airline re-routed us and we ensued a delay of 5 hours. When we were being re-ticketed the airline representative voluntarily gave us an EU261 Regulation brochure and said we could claim. So I thought, why not. Got the usual standard denial of responsibility from the airline, which niggled me and motivated me further to prove that they were telling big fibs in their explanation. I received my compensation. Original fare totaled €560 and I received €1000 compensation. Their representative pointed the way and I followed the legal procedure. Did I feel guilty? The answer is a resounding NO!
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The whole idea of Punitive Damages, is, I thought, to dissuade the transgressor.
In th past, some operators have deliberately overbooked and used devious means to "get off the hook"...The draconian penalties mean the operators will have to leave a bit more of a buffer in their operation.
On a personal level, I disagree with the punitive aspect. compensation, yes.
Had there been more honesty and transparency and less sharp practice in "the race to the bottom" this legislation would have been superfluous.
They have been hoist with their own petard and dragged the decent operators with them..
In th past, some operators have deliberately overbooked and used devious means to "get off the hook"...The draconian penalties mean the operators will have to leave a bit more of a buffer in their operation.
On a personal level, I disagree with the punitive aspect. compensation, yes.
Had there been more honesty and transparency and less sharp practice in "the race to the bottom" this legislation would have been superfluous.
They have been hoist with their own petard and dragged the decent operators with them..
Paxing All Over The World
cockney steve You describe almost the entire gamut of human life. Unfortunately, the ones still getting away with it include politicians, house builders and others. You can fill in the usual suspects ...
