Thomas Cook Cancellation Policy
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Thomas Cook Cancellation Policy
Posted this on the Thomas Cook thread in the Airlines, Airports and Routes Forum but no replies to date. Anyone have an answer?
Hi
Would appreciate some information from anyone in the know regarding T.C.'s part cancellation policy.
Basic situation is that flights (only) were booked in September 2014 for 4 adults flying GLA - FUE and return next month. Medical issues now mean that 2 of the adults are having to pull out and I'm wondering how best to handle any notification to T.C. re the matter. Their booking confirmation states that:-
"thomascookairlines.com does not allow part cancellations of passengers, dates, times or routes of any flight."
I fully understand that the flight costs are 100% non-refundable and the 2 adults who are not travelling will hopefully be able to claim on their insurance policy but how does T.C. treat the other 2 passengers who are still intending to travel?
Does the entire booking have to be cancelled (with no refunds for anybody) and then re-booked only in the name of the travelling passengers thus incurring another set of flight fees. Or is it simpler (and cheaper) just to advise of the non-travelling pair when we check in at the airport.
Thanks for any information.
Hi
Would appreciate some information from anyone in the know regarding T.C.'s part cancellation policy.
Basic situation is that flights (only) were booked in September 2014 for 4 adults flying GLA - FUE and return next month. Medical issues now mean that 2 of the adults are having to pull out and I'm wondering how best to handle any notification to T.C. re the matter. Their booking confirmation states that:-
"thomascookairlines.com does not allow part cancellations of passengers, dates, times or routes of any flight."
I fully understand that the flight costs are 100% non-refundable and the 2 adults who are not travelling will hopefully be able to claim on their insurance policy but how does T.C. treat the other 2 passengers who are still intending to travel?
Does the entire booking have to be cancelled (with no refunds for anybody) and then re-booked only in the name of the travelling passengers thus incurring another set of flight fees. Or is it simpler (and cheaper) just to advise of the non-travelling pair when we check in at the airport.
Thanks for any information.
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I'd give them a call, I can't see them cancelling the bookings of the travelling passengers but it is usually better to let them know in advance.
That is unless you got a special tariff that is dependant on 4 passengers travelling together, but those are not common any more.
Things might be a little more difficult on the day if only two out of four check-in and you encounter an inexperienced agent (or a third party handler) who doesn't know how to deal with it, and a long queue of passengers.
That is unless you got a special tariff that is dependant on 4 passengers travelling together, but those are not common any more.
Things might be a little more difficult on the day if only two out of four check-in and you encounter an inexperienced agent (or a third party handler) who doesn't know how to deal with it, and a long queue of passengers.
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commander208
Pretty much as said by ExXB, it depends on the fare basis your tickets have been booked on.
My guess would be that the statement
Is actually trying to say "you can part-cancel passengers but you won't be getting a refund".
Pretty much as said by ExXB, it depends on the fare basis your tickets have been booked on.
My guess would be that the statement
"thomascookairlines.com does not allow part cancellations of passengers"
Things might be a little more difficult on the day if only two out of four check-in and you encounter an inexperienced agent (or a third party handler) who doesn't know how to deal with it, and a long queue of passengers.
