Ryanair Shut next Saturday
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Ryanair Shut next Saturday
In a very un Ryanair move FR are closing their website to bookings for 24 hours next week. Rumour has it that their system is close to collapse. I wonder if they're about to launch some new wizz bang "No agents allowed" website
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I seem to recall they did this a couple of years ago for a systems upgrade. Much as I dislike some of Ryanair's business practices, there is probably nothing sinister to be read into this.
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18/19 May - Ryanair.com 24 Hour Closure
The Cheap Flights - Book cheap flights to Europe with Ryanair website will be closed for upgrade maintenance at the below times between Fri. 18 May and Sun. 20 May. Passengers must ensure that they have booked tickets, checked in online and printed their boarding passes etc. prior to the below times.
1. Online Check-in - Not available from 16:00 hrs on Fri. 18 May until 12:00 hrs. Sun. 20 May
2. Bookings cannot be made on Ryanair.com from 22:00 hrs on Fri. 18 May until 22:00hrs Sat. 19 May
3. Flight Changes cannot be made from 22:00 hrs on Fri. 18 May until 22:00hrs Sat. 19 May
Ryanair wishes to apologise to all passengers who may be affected by our website closure which is unavoidable in order to upgrade the Cheap Flights - Book cheap flights to Europe with Ryanair website.
The Cheap Flights - Book cheap flights to Europe with Ryanair website will be closed for upgrade maintenance at the below times between Fri. 18 May and Sun. 20 May. Passengers must ensure that they have booked tickets, checked in online and printed their boarding passes etc. prior to the below times.
1. Online Check-in - Not available from 16:00 hrs on Fri. 18 May until 12:00 hrs. Sun. 20 May
2. Bookings cannot be made on Ryanair.com from 22:00 hrs on Fri. 18 May until 22:00hrs Sat. 19 May
3. Flight Changes cannot be made from 22:00 hrs on Fri. 18 May until 22:00hrs Sat. 19 May
Ryanair wishes to apologise to all passengers who may be affected by our website closure which is unavoidable in order to upgrade the Cheap Flights - Book cheap flights to Europe with Ryanair website.
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I have to say though that if they charge people extra because they couldn't do on-line checkin during those times, then that is blatantly dishonest and unfair.
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I have to say though that if they charge people extra because they couldn't do on-line checkin during those times, then that is blatantly dishonest and unfair.
However, I for one do not tend to check email very often when I'm on the move, and my mobile brick only has limited texting functions.
I would certainly be very miffed to go into an internet cafe on the morning of my flight home to be greeted by this message. However, somewhere deep in Ryanair's xx pages of smallprint, there is probably a clause which says "we are not liable for extra charges in the event of non-functioning of our website, howsoever caused".
Anyone care to dig them out?
Last edited by jabird; 14th May 2012 at 01:45.
there is probably a clause which says "we are not liable for extra charges in the event of non-functioning of our website, howsoever caused".
Anyone care to dig them out?
Anyone care to dig them out?
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Why the suspicion?
Any high volume websites need to go down for regular Maintenance, software/hardware upgrades etc
Regulatory changes and/or advertising changes can be done on the fly (excuse me) - most likely backend infrastructure upgrades or the likes .
No worries!
Any high volume websites need to go down for regular Maintenance, software/hardware upgrades etc
Regulatory changes and/or advertising changes can be done on the fly (excuse me) - most likely backend infrastructure upgrades or the likes .
No worries!
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a weekend to change.....
My bank takes about 20 mins to change the front end of their web site.
They run a beta sytem on line on a private web site (test trainer).
If I am updating my front end ( thanks for the giggle), then I am down for no more than 1hr....
If I have a need to travel over the weekend in question, i can not book a ticket, do I just turn up and check in with my Photoshoped boarding card....
Nigerian branch office of RYNAir will make a fortune on excess charges......
They run a beta sytem on line on a private web site (test trainer).
If I am updating my front end ( thanks for the giggle), then I am down for no more than 1hr....
If I have a need to travel over the weekend in question, i can not book a ticket, do I just turn up and check in with my Photoshoped boarding card....
Nigerian branch office of RYNAir will make a fortune on excess charges......
Not at all, it is prefectly possible, and regularly done, to handle these changes seamlessly. Of course, if Ryanair have gone out to the lowest bidder on IT system management, as with everything else, they have probably never heard of such advanced techniques.
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Look's like no amnesty and it will cost £60 for each boarding pass you fail to get printed in advance ....
Ryanair flyers face £60 fees thanks to web shutdown
Ryanair flyers face £60 fees thanks to web shutdown
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Passengers flying on Sunday should also consider printing boarding passes before 4pm on Friday, in case work on Ryanair's website overruns. You can check in now for flights this weekend.
I think there's a secondary problem here which could be much worse for anyone caught out:
People going out on holiday and then back a week later might not be likely to change their travel plans, but other travellers might want to make changes. Even though changes incur hefty fees, they can still be done up until the day of travel. By getting people to check-in online earlier, they are then voiding any opportunity to change travel plans at the last minute.
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Jabird. Is that correct? I've never used Cryanair, but with squeezy you can make changes even after you have printed your boarding card. I know because my wife has done it a couple of times.
The LCC 'check-in' model isn't the same as check-in for network airlines. Once you've printed a LCC boarding card I don't think your status changes in their system. You can even go back and print your boarding card more than once. With network carriers, your status does change. To then make a booking change you need to be 'unloaded' first.
Perhaps Cryanair follows the network model, but I can't see why they would as their DCS is quite basic.
The LCC 'check-in' model isn't the same as check-in for network airlines. Once you've printed a LCC boarding card I don't think your status changes in their system. You can even go back and print your boarding card more than once. With network carriers, your status does change. To then make a booking change you need to be 'unloaded' first.
Perhaps Cryanair follows the network model, but I can't see why they would as their DCS is quite basic.
Ryanair is hosted on Accenture's Navitaire platform which appears to have a history of suspending services when upgrading hardware or software.
Same happened for 3 days in 2008, for example.
Same happened for 3 days in 2008, for example.
If only the UK CAA, for flights from the UK, or the IAA, for the whole Ryanair opoeration, were to do their jobs properly, they would be down like a ton of bricks on any regulated (as all AOC holders are) commercial carrier who tried to change their conditions retrospectively, or impose unfair conditions, after booking which lead to substantial extra costs like this.
Can only suggest that the IAA / CAA are afraid of being sued by Ryanair (or for that matter any other large aviation company) in a European court for acting outside their statutory authority and thus act only where they are absolutely certain that the law permits them to act.
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Not at all, it is prefectly possible, and regularly done, to handle these changes seamlessly. Of course, if Ryanair have gone out to the lowest bidder on IT system management, as with everything else, they have probably never heard of such advanced techniques.
I would guess these changes are significant - although possibly not visible to the end user ..
seamlessly - hmm, I guess you have never been involved in a weekend of "routine" maintenance on a high volume/transaction website.
I would guess this is a database update of some kind, or possibly server patching.
Once you are dealing with database or schema updates, more then likely you will have to run some database script updates. Depending on the size of your dataset (possibly petabytes), this can take hours...
Furthermore once this is done, before going live you're going to want to make some time for a QA pass ...
Unfortunately, even in the slickest outfits - it's hard to get a dataset in test representing what you will see in production ..
I'm sure MOL isn't too pleased with the amount of bookings he will miss out on, so one can only assume that it is more then a routine update.
Last edited by anotherglassofwine; 17th May 2012 at 15:54.
How do you think just about every other airline reservation/check-in system manages without this pre-planned disruption ?
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It's how I've spent much of my professional life.
How do you think just about every other airline reservation/check-in system manages without this pre-planned disruption ?
Airline sites crash more than average (Which is worst?) | Technically Incorrect - CNET News
Found a direct link the report
http://www.pingdom.com/_img/press/pi...s_downtime.pdf
Last edited by anotherglassofwine; 17th May 2012 at 16:16.