PAX Thanks
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Join Date: Aug 2007
Location: Cumbria
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PAX Thanks
Thanks to the crew of BA1325 yesterday who kept us informed of what was happening with the fog delay at LHR.
The captain came into the cabin twice to update passengers and assure people that they were in contact with ground staff at Heathrow to ensure the connections would be made as smooth as possible - especially crucial for the 22 pax who were connecting to Miami. The cabin crew were constantly in evidence and we had the snack service on the ground, to minimise delays once in the air. 2 hours on the ground isn't fun, but it was made as pleasant as it could be by the crew.
Once we got the go ahead to start engines and go, there was a spontaneous round of applause and we got down to Heathrow in record time.
Ground staff were indeed in evidence to guide transferring pax in the terminal as soon as we got off.
BA gets slated sometimes for poor customer service and attitude, but yesterday was an example of the stops being pulled out to ease the passage for as many people as possible.
Well done all, great team effort.
The captain came into the cabin twice to update passengers and assure people that they were in contact with ground staff at Heathrow to ensure the connections would be made as smooth as possible - especially crucial for the 22 pax who were connecting to Miami. The cabin crew were constantly in evidence and we had the snack service on the ground, to minimise delays once in the air. 2 hours on the ground isn't fun, but it was made as pleasant as it could be by the crew.
Once we got the go ahead to start engines and go, there was a spontaneous round of applause and we got down to Heathrow in record time.
Ground staff were indeed in evidence to guide transferring pax in the terminal as soon as we got off.
BA gets slated sometimes for poor customer service and attitude, but yesterday was an example of the stops being pulled out to ease the passage for as many people as possible.
Well done all, great team effort.
