Wrong destination mistake
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Some less well known similar names exist. Mate of mine bought 4 tickets to visit his daughter in Norway, nearest airport Rygge. Having been told verbally the destination, he booked the flights to Riga. Needless to say he got no compensation from RYR for his mistake.
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Some years ago my son and myself were flying Ryanair,Bristol to Frankfurt (Hahn)intentionally i may add,as it was solely a spotting trip.A young couple sat across the aisle asked my son if he knew which Terminal we would arrive at,he promptly replied "there is only One"
After considerable discussion it materilized they had won a competition in a local paper for`a short weekend break`.
It appeared they had arranged to meet up with another couple at the airport Frakfurt(Main)for the weekend,as we were on the Friday evening flight and they were returning on the Sunday mid morning flight two rather discontented people.(note,not Ryanair bashing ,39 flights and never a problem)
After considerable discussion it materilized they had won a competition in a local paper for`a short weekend break`.
It appeared they had arranged to meet up with another couple at the airport Frakfurt(Main)for the weekend,as we were on the Friday evening flight and they were returning on the Sunday mid morning flight two rather discontented people.(note,not Ryanair bashing ,39 flights and never a problem)
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Well, it's a TD but here goes:
Announcement on an FR at GRO: "If there are any passengers on board this aircraft who are travelling to Paris Beauvais, would they please disembark and go to the aircraft parked on the next hardstanding, as we are heading for Rome Ciampino".
Two red-faced people got up, removed their handluggage, and struggled down the aisle, to the accompniament of sarcastic cheers and applause.
Announcement on an FR at GRO: "If there are any passengers on board this aircraft who are travelling to Paris Beauvais, would they please disembark and go to the aircraft parked on the next hardstanding, as we are heading for Rome Ciampino".
Two red-faced people got up, removed their handluggage, and struggled down the aisle, to the accompniament of sarcastic cheers and applause.
Join Date: Sep 2004
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Probably one for another thread, but there are quite a few well documented cases of planes turning up at the wrong airport too, so mere mortal SLF aren't the only ones prone to mistakes.
My parents live on Nevis, West Indies, where there is a small village called Newcastle, adjacent to the airport, which for all other purposes is just known as Nevis, or 'Vance Amory', after the island's first premier.
Every year there are always one or two people who end up there, expecting to be either in Newcastle, Oz, or of course NCL. You wonder how they can get so far out - but as in the example quoted at the start of the thread, not everyne has the same understanding of geography, and sometimes the options / tick boxes get ingnored.
You'd think the IATA coding system would remove all doubt, but that is only if the person making the booking knows which code to check against.
Otherwise, someone expecting to go to LOS Angeles or LAS Palmas or GOA might be in for a bit of a surprise.
My parents live on Nevis, West Indies, where there is a small village called Newcastle, adjacent to the airport, which for all other purposes is just known as Nevis, or 'Vance Amory', after the island's first premier.
Every year there are always one or two people who end up there, expecting to be either in Newcastle, Oz, or of course NCL. You wonder how they can get so far out - but as in the example quoted at the start of the thread, not everyne has the same understanding of geography, and sometimes the options / tick boxes get ingnored.
You'd think the IATA coding system would remove all doubt, but that is only if the person making the booking knows which code to check against.
Otherwise, someone expecting to go to LOS Angeles or LAS Palmas or GOA might be in for a bit of a surprise.
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I know an FO who moved to longhaul at another airline in the UK. He was very excited about his first flight with the airline to LOS and his expected time spent looking around Los Angeles
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If booked online - probably nothing that you can do, as the booking system will have had a "tick if you agree to the terms & conditions" box - which you have to do to finalise the booking. somewhere in the T&C note will be a phrase along the lines of..."I have checked my itinerary and agree all is fine"...
I know 99% dont read the T&C but we check the box to say we have...
Now, if it was offline with human intervention, then totally different ballgame. You should have been made aware (if on phone then the agent should have read out the Country of arrival), but ALSO, you should have recieved some type of written confirmation.
These days it is generally via email, but will give a full breakdown of all flight data (as well as times/dates etc) - if you have not recieved anything in writing, then you have a strong course of action against the company who booked you.
The "it goes via ATL", or "its flying on US Airways (or whomever)" argument doesnt wash, as it is the travel companies responsibility to ensure you understand what you have booked.
If you have recieved something in writing and either not looked at it, or not noticed, then your out of luck.
The reason the company isnt doing anything about the "error" is because it will cost them a lot to put right (original ticket flight to USA is probably non refundable, and the airline wont refund as a gesture of goodwill, and the differance in cost between MEL FL and MEL AUS is huge.)
I know 99% dont read the T&C but we check the box to say we have...
Now, if it was offline with human intervention, then totally different ballgame. You should have been made aware (if on phone then the agent should have read out the Country of arrival), but ALSO, you should have recieved some type of written confirmation.
These days it is generally via email, but will give a full breakdown of all flight data (as well as times/dates etc) - if you have not recieved anything in writing, then you have a strong course of action against the company who booked you.
The "it goes via ATL", or "its flying on US Airways (or whomever)" argument doesnt wash, as it is the travel companies responsibility to ensure you understand what you have booked.
If you have recieved something in writing and either not looked at it, or not noticed, then your out of luck.
The reason the company isnt doing anything about the "error" is because it will cost them a lot to put right (original ticket flight to USA is probably non refundable, and the airline wont refund as a gesture of goodwill, and the differance in cost between MEL FL and MEL AUS is huge.)
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T&C note will be a phrase along the lines of..."I have checked my itinerary and agree all is fine"...
